- Reviewer:
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250 Likes
- 28 Jan 2022
GoToConnect – an all-in-one cloud phone and meeting system, well suited to businesses of all sizes, that lets you connect with your team from anywhere. With GoToConnect, you can customize your business phone features, join video conferences from GoToMeeting, and chat with all your people in one convenient place. You'll never have to feel out of touch again with GoToConnect. From large industry staple LogMeIn, GoTo and GoToConnect offer unique user phone numbers, integrated video conferencing, unlimited extensions, and easily customizable routing plans. GoTo’s systems offer simple, seamless, and comprehensive administration tools to monitor and tailor your own system to suit you perfectly. GoToConnect offers benefits that traditional phone services and many other VoIP products don’t.
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Overall9/10
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Ease of Use9.6/10
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Value for Money9.4/10
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Features9.7/10
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Help and support9.7/10
GoToConnect – an all-in-one cloud phone and meeting system, well suited to businesses of all sizes, that lets you connect with your team from anywhere. With GoToConnect, you can customize your business phone features, join video conferences from GoToMeeting, and chat with all your people in one convenient place. You’ll never have to feel out of touch again with GoToConnect. From large industry staple LogMeIn, GoTo and GoToConnect offer unique user phone numbers, integrated video conferencing, unlimited extensions, and easily customizable routing plans. GoTo’s systems offer simple, seamless, and comprehensive administration tools to monitor and tailor your own system to suit you perfectly. GoToConnect offers benefits that traditional phone services and many other VoIP products don’t.
GoToConnect Overview
GoToConnect – an all-in-one cloud phone and meeting system, well suited to businesses of all sizes, that lets you connect with your team from anywhere. With GoToConnect, you can customize your business phone features, join video conferences from GoToMeeting, and chat with all your people in one convenient place. You’ll never have to feel out of touch again with GoToConnect. From large industry staple LogMeIn, GoTo and GoToConnect offer unique user phone numbers, integrated video conferencing, unlimited extensions, and easily customizable routing plans. GoTo’s systems offer simple, seamless, and comprehensive administration tools to monitor and tailor your own system to suit you perfectly. GoToConnect offers benefits that traditional phone services and many other VoIP products don’t.
GoToConnect Plans and Pricing
GoToConnect offers a three-tiered plan system with sliding discounts as user volume increases. Annual payments can further increase your savings.
Basic
-$29 per month for a single user
-Starts at $24 per user per month for 2+ users
-Discounts for higher volume of users
-Simple business phone system
-Built-in chat and video conferencing
-Only available between 1 and 20 users
-Add additional phone numbers for $5 per line
-Pay annually and save
Standard
-$39 per month for a single user
-Starts at $29 per user per month for 2+ users
-Discounts for higher volume of users
-Customizable cloud phone system
-Intuitive admin tools
-Voice, video, and chat
-Scale to any number of users
-Add additional phone numbers for $5 per line
-Pay annually and save
Premium
-$49 per month for a single user
-Starts at $39 per user per month for 2+ users
-Discounts for higher volume of users
-Includes everything from Standard
-Customizable cloud contact center with real-time metrics
-SMS Chat queues
-Add additional phone numbers for $5 per line
-Pay annually and save
GoToConnect Ease of Use and Setup
Setting up your system with GoToConnect is a simple, quick, stress-free process that anyone can do. Every business’s needs are different, as are their setups; You will find the GoToConnect setup to be adaptable to yours. GoToConnect’s video conferencing, voice calls, chat, and administration features can be accessed on your existing computers or mobile devices. Any device compatible with the GoTo Connect app can easily be made a part of your new system. Furthermore, most apps you already use in your organization can be brought into your new GoToConnect system effortlessly. Features such as this offer a streamlined experience that is the signature of GoToConnect.
A wide range of phones are also supported if you happen to already have your own. Otherwise, GoTo’s sales team can assist you directly with selecting compatible hardware for your custom phone system.
Many Basic and Standard plans can be purchased directly and instantly on the GoTo website. You will receive immediate access to your system and suite of admin tools.
Businesses in need of a Premium plan can reach out to GoTo’s sales specialists to discuss their needs and arrange a demo.
GoToConnect Customer Support
GoToConnect comes with 24/7, around-the-clock support with average resolution times below 30 minutes. GoToConnect keeps your collaboration as uninterrupted as possible. Support can be reached here. There is a robust collection of frequently asked questions and common problem resolutions to search through. Phone, email, and automated support is also available.
The same support for administrators can be found here. Again there are FAQs, troubleshooting guides, phone, email, and automated support. The GoToConnect support YouTube channel has many helpful, informative videos on any feature or process that might arise.
GoToConnect Bottom Line
As GoTo themselves put it, their product lets you create, customize, and connect. You and your team need not feel distant again. GoToConnect seamlessly keeps you and your team in contact with minimal effort. Among the staple features of voice, video, and chat, GoToConnect offers unique flexibility and customization features as well as cloud-based call center metrics so you’re never in the dark about any aspect of your communications. With a transparent and scalable pricing structure, growing with confidence is straightforward. Discounts are available to businesses that pay annually, instead of monthly.
When you consider the ease of adoption GoToConnect offers, this service ranks among the best VoIP options available.
