Business collaboration: The key to designing an efficient Voip based conferencing solution:

All about Voip and how does it work what business owners should know:

Here are some of the benefits of Voip for customer support:

So you’ve decided to make the switch from a traditional landline system to a VoIP phone? Great decision! Now it’s time for you to pick a service provider that meets your business needs. While there are plenty of efficient and cost-saving service providers out there, Top5 Business VoIP has done all the complicated research and distilled the most important information for you!

So, let’s settle this debate once and for all.

Today we’re comparing three top ranked business VoIP service providers: Vonage, Ooma and Nextiva. Keep reading and find the best service provider for yourself.

Vonage

Vonage is one of the most popular VoIP service providers in the market right now. The award-winning company is particularly loved by small businesses and startups because of its highly flexible pricing plans. Vonage services are easily scalable; you can benefit from them whether you’re a one-employee company or a multinational corporation requiring thousands of connections. You can set up your Vonage connection on-premise, as cloud-hosted or as a hybrid system.

Features

Vonage offers great security for businesses dealing with sensitive information. The network provides managers and executives privacy features like call screening, number blocking and privacy mode options. The service also facilitates companies that often engage in off-site work or must communicate with clients overseas.

A standard Vonage subscription will win you a video conferencing option for all important online meetings. Small businesses can save up on overhead costs by using the auto-attendant, virtual receptionist and call routing features to take care of basic customer services without investing in a full-time reception desk.

Vonage packages can be easily integrated with multiple office and personal devices. Its mobile application offers many innovative features that are rare for most other VoIP service providers; such as voice to email transcription and call flipping option.

Pricing and Plans

The VoIP service provider offers its users a base plan that starts at $9.99. The base plan subscription comes with a 30-day money-back guarantee (as long as you don’t cross the 250-minutes limit). Vonage’s most advanced plan costs about $40 per month, per user. Other price plans include:

• Mobile Plan: $19.99 per month per user
• Premium Plan: $29.99 per month per user

Installation and Ease of Use

There is no cost of installation and the initial hardware set up is going to be delivered to you for free. You’ll just have to connect the Vonage Box to your router to begin using it. This makes the set-up process super easy and cost-effective. In terms of the mobile application, Vonage is compatible with both Android and iOS platforms and comes with a user-friendly interface.

Nextiva

Nextiva is fairly new to the VoIP market and doesn’t have a very broad range of features to its name. This is why, it’s only suitable for small businesses and startups. It wins points for letting users customize the service according to their business needs; although the service can sometimes appear as too DIY, adding to the pressure of doing everything yourself.

Features

Nextiva may have a limited range of features but some of them are quite useful in an office environment. The most prominent feature is the option to forward and receive calls on a device of your choice. You can transfer calls from a hard-phone to your mobile device if you’re not on premise—meaning you’re less likely to miss out on an important phone call.

Pricing and Plans

If you add up the costs, Nextiva can be pretty expensive—something no small business wants to experience. It doesn’t have much variety in its pricing plans either. Some standard rates include:

• Office Pro for $19.95 per month, per user
• Office Pro Plus for $20.95 per month, per user
• Office Enterprise for $27.95 per month, per user.

Installation and Ease of Use

First-time customers might feel like the option to customize a service plan is a great bargain. However, designing your own VoIP plan can be a time-consuming task, especially when you must factor in the different costs for each feature. Once you’ve decided on the kind of plan you want for your office, you’ll have to do the initial set up on your own, adding each user to their respective connection manually. Unless you have a reliable IT support group to help you with the installation process, signing up with Nextiva can get a bit overwhelming.

Ooma

Ooma is designed for startups, small and medium businesses. However, its flexible range of features makes it a suitable option for many big businesses too. One Ooma connection is able to accommodate up to 50 extensions and offers 24/7 customer support to reduce the chances of server downtime for businesses.

Features

Ooma’s best selling point is that it’s simple and straightforward, providing small businesses with the kind of features they really need. Standard plans on this VoIP service come with audio and video conferencing options to facilitate communication with both internal and external stakeholders.

A standout feature is the virtual receptionist that can take care of simple queries and divert calls to the correct extension. This reduces the need for smaller businesses to invest in a full-time receptionist or customer support staff.

Businesses also have the option to port their number, keep their existing numbers or acquire a toll-free number with Ooma.

In terms of its mobile application, Ooma downloads in just a few minutes and works with both iOS and Android devices. It also lets you integrate your mobile device with other phone systems around your office so your communication experience remains seamless.

Pricing and Plans

Ooma is simple and hassle-free and so is its pricing. The VoIP service provider offers just one base plan price of $19.95 per month, per user. This price plan includes unlimited calls to cities across the US and Canada, for no additional charges.

Installation and Ease of Use

Ooma provides all its users with hardware at the time of installation. This costs a total of $249 and needs to be paid once. The mobile app has a user-friendly interface.

Conclusion: Which VoIP Service Should You Use?

Large-scale corporations will love using Vonage and its highly scalable features. Along with being extremely affordable, Vonage is also easy to use. However, it’s tough to say whether it beats Ooma in terms of its hassle-free connection, 24/7 customer support service and unlimited calls in North America.

You may consider Nextiva for your business too. Fair warning though, the service comes with unreasonably high price plans and little customer support that doesn’t offer growing businesses a competitive edge in the market.

If you’re looking for a tie-breaker between Vonage and Ooma, have a look at our comprehensive reviews and side-by-side comparisons on the best VoIP service providers on the planet!

VoIP phones are becoming a staple in office environments and all for good reasons.

Experts claim that businesses that make the switch from traditional landline systems to VoIP networks are able to save around 50–75 percent of their monthly phone bills. Apart from being extremely affordable, VoIP phones are also great facilitators of employee productivity and business efficiency.

As the number of VoIP subscribers soars to over 205 billion, service providers are becoming all the more competitive, offering innovative features as part of special pricing plans.

At Top5 Business VoIP, we’ve always aimed to bring you the latest and most reliable information from the world of VoIP. In today’s article, we’ll be helping you choose the best VoIP service provider for your business by giving you a roundup of some common pricing models.

Understanding VoIP Pricing Plans

The total cost of your VoIP connection can be broken down into a handful of variables. These variables depend on the packages offered by your service provider but in any standard case, the pricing plan includes:

• Equipment and installation costs
• Base price for monthly usage
• Network service costs.

You might have to pay additional for any extra features that you might request with your VoIP network. For now, we’ll briefly cover the price ranges for the common variables.

1. Equipment Costs

While VoIP phones can save you significant costs in the long-term, their initial installation process can be on the pricier side. The entire process can cost you anywhere between $2,500 to $15,000. Here’s what adds to the price:

· Cable wiring

Do you already have enough data cables for the number of phone line connections you’re subscribing for? If yes, then you won’t have to pay for cables. However, if you need wiring installed from scratch then you can expect to pay anywhere between $70 to $250 for each connection.

· Hard-phones

Your office can sign up for additional hard-phones with your choice of VoIP service provider. The good thing about purchasing hard-phones like this is that you don’t have to pay upfront for the hardware. You can choose to have the payment adjusted in your monthly bills.

· Power Switch

You’ll need an external power source for your business VoIP phone; it won’t function on the existing Ethernet power switch.

· Internet Router

This is optional but often recommended for large corporations. The performance of VoIP phones depends on how good an internet connection is, hence it’ll be wise to invest in a router for a reliable connection.

2. Installation Costs

Most service providers will perform the initial installation for you, free of cost. However, there might be some that will include equipment charges into the installation costs to inflate the total cost by approximately $500.

3. Monthly Base Plan Costs

Any time you sign up for a VoIP service, you’re going to have to pay for a base plan per month. The rates can vary between $9 to $15 and go up from there as you further customize features. In a standard plan you get limited inbound and outbound calls and extensions.

However, some service providers like RingCentral give users unlimited calls within the US and Canada on the base plan. You can also get features like video conferencing or voice-to-email text with other service providers. It’s all about choosing the right one. If you go through our detailed comparisons, you’ll be able to find VoIP service providers that give you the most value for your money.

4. Customer Service Costs

VoIP phones are often used to bear the telecommunications load of an entire corporation. Technical glitches and downtimes can cause serious damage to a company’s operations. That’s why most service providers offer you 24/7 assistance and charge you accordingly. Your monthly bill will display a fixed price for the customer servicing; so, feel free to request any kind of support that you may need. Service providers can be contacted via telephone, live chat or emails.

Pro Tip: If there’s a problem with your VoIP hardware, as supplied to you by your service provider, you have a right to get it replaced for no additional cost.

How to Keep Costs to a Minimum?

There’s a common misconception to opt for VoIP service providers that offer low base plans. VoIP phones are a commitment for the long-term; signing up for the wrong one can cost you more than you planned on saving.

Try not to pick a VoIP phone service based on the initial costs it offers. Since the system is designed for long-term use, you need to think about how your costs will add up over time. The important thing for you to consider is the features that come with upgrading your pricing plan.

For example, you might choose a plan with a low base price but won’t get all the features you need to support your business. As a result, you’ll be forced to upgrade your pricing plan. However, that’s going to weigh heavy on you financially because you’ll have to pay for each additional feature separately.

The smarter thing to do would be to start with a plan that includes most—if not all—the features you need for your business.

Make sure to read the terms and conditions before signing up for any pricing plans. Some service providers might never bring to your attention the high interest rates and hidden costs that come with certain plans.

Additionally, take note of the quality of service provided by the customer support staff. This will be especially useful for those switching to a VoIP service for the first time. Also, take note that your service provider offers 24/7 emergency help. You can’t afford downtime on your servers if you have to wait to reach customer services during working days/hours.

Conclusion

Business VoIP phones are designed to provide a one-stop telecommunications solution to businesses of all sizes and types. Once you get searching, you’ll find numerous service plans that work for both small startups and multinational companies.

As long as you know what your business needs, you’ll be able to find something that fits your budget.

At Top5 Business VoIP, we’ve been helping businesses find the perfect VoIP service provider that offers them the most value for their money! Use our online guide to find comprehensive reviews that cover everything you need to know about your favorite VoIP service providers!

Running a business in this economy is no easy feat. However, one problem that often exasperates many business owners and executives more than expanding their net revenue pool is the concept of internal communications.

A growing business needs an efficient means of internal communications that helps employees become more productive and provide better service to its customers. Fortunately for many contemporary businesses, we’re currently living in the era of Voice over Internet Phone systems (VoIP) that have made it easier for many of us to conduct our business on a budget!

Experts suggest that businesses that switch from traditional landline systems to VoIP systems are able to save around 50 to 75 percent of their annual communications costs. And that’s only the beginning. With a market base of over 205 billion subscribers, it’s no surprise that businesses want to switch to VoIP technology; after all, it’s offering some of the most cost-effective telecommunications solutions to businesses around the world.

If you run a small business or startup, then you probably know better than anybody else how important it is to use money wisely. In today’s blog, we’re going to walk you through the marvelous world of VoIP phone systems and how they’re giving many new businesses an edge over the competitors with some serious cost-saving!

1. Say Goodbye to Telephone Line Costs

Conventional landline systems can be pretty expensive, especially when you’re making frequent long-distance calls. The VoIP system has effectively replaced the underground copper wire era with internet-based communications. The main piece of technology here is known as the SIP Trunk—a communications protocol that converts analog voice signals into digital data packets that can be transmitted over broadband internet. The result is a remarkable saving of up to 50 percent of your monthly phone bills!

2. Call International on Local Rates

One of the most useful features of VoIP phones is that they allow businesses to make international calls easily. Since these phones work via the internet, they’re also able to guarantee you better voice quality and faster connections compared to traditional landlines.

Most VoIP service providers will offer you special price plans and packages for international calls. For example, Ooma is offering its World Plan subscribers unlimited minutes to call landline numbers in over 60 countries. Calls can also be made to cell phones in more than 10 countries. All of this can be availed for a monthly price of $17.99 only.

Businesses that deal with many international clients and often make overseas calls can give Ooma’s World Plan Plus package a try. Here you can call landline numbers in over 70 countries and cell phone numbers in over 40 countries at a nominal price of $25.99 per month!

A similar international calling package is also available at Vonage with its World plan.

Compare this rate with what traditional landlines have to offer and you’ll realize that VoIP phones are giving you a truly remarkable deal. However, there are more ways to save up on costs!

Did you know that you can purchase a local number in a country of your choice? VoIP service providers can help you register with one and the best part is that you’ll be charged for your calls on the local rates only! If you’re more interested in appealing to a global audience, you also have the chance to win your company a highly coveted 1-800 number.

3. Options for Remote Workers

The contemporary business model is shifting and more employees are choosing to work from remote locations. Not to mention, travel has become an essential part of most job descriptions. Studies show that over 70 percent of people work remotely at least once a week. Knowing these numbers, it helps to know that VoIP phones are able to facilitate remote workers.

From video conferencing to online faxing, VoIP allows employees to stay productive no matter where they’re working from. The benefit for managers and executives is that they can keep tabs on work progress with services like voicemail to email translation and call monitoring. Some VoIP service providers even let managers see the status of their employees on their desktop or phone screens. The flexibility in work schedules and settings offered by VoIP save businesses many overhead costs.

4. Automatic Call Attendance

If you’re a small business or a startup that’s worried about investing in a reception desk or HR department to greet clients, then VoIP phones offer a fantastic solution for you. Most VoIP service providers offer a virtual receptionist feature that takes care of incoming calls and directs them to the correct extensions. This is also known as the auto-attendant feature and guarantees your customers are greeted promptly without being put on hold for long periods of time.

Another option is to take advantage of the new Direct Inward Dial feature that connects internal stakeholders to bypass small talk with a virtual receptionist and get immediately connected to the correct extension. You can also switch from an audio call to a video call with this feature!

So, you’re saving up on customer service costs and don’t need to hire a full-time receptionist for your small business!

5.No Training or Maintenance Costs

VoIP phones may be different from conventional landlines but they’re not something that requires extensive training or maintenance. If you’re making the transition to a VoIP phone for the first time you can continue to use it on your existing landline network. You can also keep your existing phone number.

If there’s a troubleshooting incident—which is rare—you can call up your service provider for immediate customer support. The VoIP user-interface is fairly easy so you won’t even need an IT team to be on standby.

There’s no better way to save on business costs than investing in a corporate VoIP phone system.

Find some of the best VoIP service providers at Top5 Business VoIP today! Go through our comprehensive reviews and compare providers side-by-side to find the ideal service for your business.

Communication is the most vital part of any successful business. With only 6.4 million US businesses still using landlines, the use of traditional methods of communication is on its way to becoming obsolete.

As a business owner, you need to make sure that your phone company is efficiently connecting your employees and clients as well as any third-party stakeholders. If it isn’t, you might need to consider and alternative communication solution.

Consider VoIP

VoIP or Voice over Internet Protocol is a relatively new technology that allows businesses to make phone calls using network connections.

The best part of having a VoIP instead of a traditional phone line is that you can carry multiple data types and conversations over a single line. This makes it one of the most efficient and convenient modes of carrying data, conversations, and information between multiple locations.

However, before deciding to switch over to a new VoIP system, there are a few things you need to keep in mind to ensure it’s the best decision for your company:

The Quality of Your Internet Connection

It’s rather obvious, but without a high-quality internet connection, your VoIP phone service won’t deliver the desired results. A reliable and high-speed internet connection is one of the most important success factors for any VoIP service.

The good news is that with the modern innovations in fiber connectivity, good internet connections are progressively available nationwide.

Consider the Available Bandwidth and Call Volume

Every business has different requirements when it comes to their phone service. Before choosing a VoIP service provider, consider the volume of expected incoming and outgoing calls in your company as well as internet usage. Make sure your current bandwidth can handle the volume and data requirements.

If you feel like the current connection won’t be able to handle it, you might want to get a separate connection that is dedicated to your VoIP phone service requirements.

Evaluate All Network Components

One of the main culprits of the voice quality problems faced by VoIP phone services is poor network components. In many companies, the LAN room is a long distance away from the main office department. The network is connected to the computers with the help of a WAN port.

The most commonly used port is 100 Mbps which is often unable to handle all the connected computer, printers, and other devices in the company which require access to the servers. Adding a VoIP phone system to the already congested connection can result in a poor-quality connection.

The solution is to invest in a 1000Mbps port and make sure the hub is new and of good quality. Make sure any other connectivity components are also up to date to avoid a lot of headaches and time and money issues in the long run.

Check the Compatibility If Your Phone Equipment

Unlike the equipment used for a traditional fixed landline, a VoIP system requires equipment that has Ethernet support. Depending on your price range and the number of phones your business requires, you can get any equipment you need from your VoIP provider.

Top VoIP providers such as Vonage and 8×8 offer the latest technology with great options for phone sets and accompanying features. They are great for the productivity of your business and relatively easy to deploy. But most of the features offered by VoIP phone services depend on compatible equipment.

Train Your Employees Before Deploying the New VoIP System

The importance of training your employees cannot be overstated. Your team and staff members must be fully briefed and trained to use the various features offered within the VoIP phone service.

It can be very frustrating for employees to have a new system go live without having any idea how to use it. You can train them using tutorial videos, user manuals, and demos. Having everyone up to speed will help avoid any technical difficulties and save you valuable time once the system is operational.

Deal with All the Set-Up Requirements Before Going Live

There are a lot of little components that need to be set up before going live with the VoIP service. Make sure switching to the new system won’t affect the quality of service of the company by setting up everything correctly.

This means setting up all the extensions and a proper extension tree that leads to the right person, recording the greetings, and setting up appropriate background music.

This will ensure the company avoids any negative customer reaction and its business as usual once the VoIP is implemented.

Use the Mobility Features to Your Advantage

The best part about VoIP phones is that with a proper data connection they can be used anywhere. This gives your team the ability to work from anywhere whether it’s the office or out in the field.

Offering employees, the option to work from remote locations such as their homes is rapidly gaining popularity in almost every industry. With VoIP technology, the employees can continue working remotely without sacrificing their connectivity. Once you add the use of laptops, smartphones, and storage clouds to the mix, the connectivity possibilities are endless.

However, companies must proactively train all the employees on how to use and manage the mobility features of a VoIP phone system. Ensuring your team has the necessary knowledge and knows how to take advantage of the mobility features will reduce the risk of any communication gaps caused by human errors.

Switching to VoIP

Switching from a traditional landline to VoIP services doesn’t have to be difficult or complicated. You can follow these guidelines to have a seamless and smooth transition without any inconvenience for your business and team.

If you’re ready to make that decision and want to subscribe to a top VoIP service provider, log onto the Top5 Business VoIP website. We offer comprehensive reviews and side-by-side comparisons to help you choose the best VoIP service provider for your business!

If you have any questions or concerns about how much a VoIP phone service for your business might cost, log on to our website to get a free quote from all the leading VoIP providers today!

Telecommunications is the heart and soul of the modern business world. And with the introduction of VoIP or Voice over Internet Protocol in 2020, the traditional business phone system has changed completely. In fact, VoIP phone systems have changed the way people communicate altogether whether its business use or home usage.

The latest statistics show that there are over 98.9 billion registered subscribers in the corporate consumer VoIP market. The global industry revenue for VoIP was $43.27 billion in the year 2012 alone!

And these numbers are set to rise exponentially, reaching an estimated 204.8 billion corporate subscribers within the next couple of years!

The increase in the demand and popularity of VoIP for businesses raises a lot of questions that need to be considered before subscribing to the service. Answering these will help you determine the best VoIP service provider that will suit the needs of your business.

What Is the Initial Start-Up Cost?

Setup fees, equipment costs, activation fees, porting fees. The initial conversation when looking for a VoIP to subscribe to should always begin by the bottom line. You need to be clear about the upfront costs of the service and what the recurring costs will be.

Like most cellular services, VoIP phone service providers charge monthly fees based on the lines required and the size of the network that needs to be set up. Some VoIP providers will offer discounted equipment based on the length of the contract.

You also need to ask about any cancellation fees or penalties in case you decide to change your VoIP plan. Make sure your plan is flexible to account for any foreseeable changes in your service or equipment needs.

Will My Current Equipment Work with VoIP?

It’s entirely possible that your traditional or previous VoIP equipment might not be compatible with your new service. The best thing to do is to consult your prospective VoIP provider and let them know what kind of equipment you are using currently.

They will offer expert insight on whether your equipment can be integrated into the new VoIP phone system or you’ll need additional equipment such as routers and phone sets. If you do need additional equipment, make sure you get the costs upfront before signing any contracts.

Does the VoIP Provider Offer Faxing Services?

Currently, the faxing services available from most VoIP providers are temperamental, at best. If your business relies heavily on faxing, your best option might be to maintain a copper line.

However, for companies that fax shorter documents and use it only occasionally, VoIP can cover your needs. VoIP providers such as Vonage now offer the option of online fax which lets the users send and receive messages without having to print them out. Not only is this great for your business, but it’s also eco-friendly!

How’s the VoIP Call Quality?

When the VoIP phone service was initially introduced, slight hiccups in the call quality were common. However, with the latest technological advancements, innovation, and improvement in the network connections, VoIP can replicate the high-quality of calls experienced through traditional landlines.

However, you should discuss the terms of bandwidth, the quality of equipment, and the type of routers the VoIP provider uses and how that will affect the quality of the calls.

Also, make sure the frequency of your current phone system won’t interfere with the VoIP equipment. Similarly, address the possible effects of your location and weather conditions on the overall call quality.

How Reliable is the Company and Its Services?

An important factor to consider before signing a contract with a VoIP service provider is the company’s history. While young companies might offer attractive deals and low costs, their service might not be reliable and might end up costing you more in the long-run.

Look up their client testimonials and their service history for the past 6 months for any disruptions or outages. Also, find out how they inform their clients about possible service disruptions.

You can also ask the company directly for this information. They should be transparent about their service background and the issues they have faced. A refusal to share the details is a possible red flag and you might not want to sign that contract just yet!

Does Your Service Provider Offer Customer Support with The VoIP Plan?

Once the VoIP service is live, companies can face several issues such as dropped calls, poor call quality, and connectivity problems. Therefore, it’s important before subscribing to a VoIP service to find out what kind of customer support service they offer.

Find out if they have 24-hour support and I not what are their support hours. Also, find out how long it takes them to respond to an average call and how quickly do they resolve issues. A good way to find out the level of customer support they provide is by searching for customer feedback and company rating online.

Can the VoIP Provider Keep Up with Your Growth Needs?

Every company has some future goals and growth expectations for its business. When selecting a potential VoIP provider, it’s important to consider whether they will be able to meet your growth needs.

Discuss options such as additional connections and contract expansion and the estimated costs before you commit to any VoIP service provider.

What Is Their Cancellation Policy?

Sometimes, certain VoIP providers aren’t right for the requirements of the business. In that case, the company might need to cancel its current VoIP contract which can incur possible termination penalties.

So, before subscribing to a VoIP service provider, consider their early termination policies and find out how much they charge for canceling the contract. Some VoIP providers offer a 30-day money-back guarantee or have a free cancellation policy anytime the client wants to terminate the plan. Find out which one suits your needs before making any big decisions.

To find out more about the top VoIP service providers, log onto the Top5 Business VoIP website. We offer comprehensive reviews of reliable VoIP phone services and side-by-side comparisons to help you choose the best VoIP service provider for your business!

When it comes to boosting your business’s growth and profitability, the efficiency of a company’s internal communications plays an integral role.

Studies show that positive internal communications strategies boost organizational efficacy and help pace up project completion times. A smooth working environment is sure to win many small and big businesses the profit that they crave and VoIP phones are helping businesses achieve their goals.

VoIP stands for Voice over Internet Protocol.  This new technology has revolutionized how businesses carry out their day-to-day functions. Unlike traditional landline systems, VoIP phones are able to convert our analog voice signals into tiny data packets that are passed over internet lines in a digital format. Since the internet is widely available and accessible to most of us, the use of a VoIP phone really helps businesses save a significant amount of costs. Plus, there’s little to no hardware involved and the service can be integrated with all kinds of devices, such as mobile phones and tablets.

However, there’s a particular VoIP feature that’s helping businesses improve their internal communications.

Most VoIP service providers offer the call recording option as a standard feature in any base plan that you may sign up for. That’s because the ability to record phone conversations can be an extremely useful tool for both small and big businesses.

Now, you must be wondering; how does the call recording feature benefit my business?

Well, today’s blog is dedicated to explaining exactly this.

Why Your Business Needs to Avail the Calling Recording Option on VoIP Phones:

1. It Helps Measure Employee Performance

When a business’s success depends heavily on its customer support staff, it’s almost mandatory to monitor call performance. Many organizations are already making use of the call recording feature for quality assurance purposes. Keeping track of phone conversations can help you determine which employees are servicing your customers the best and which ones need more training.

If, in any case, your customer support staff is unable to perform in line with your expectations or isn’t able to produce sale conversions for a product then your company’s human resource department can review the calls to formulate better questions.

For example, if there is a systemic issue with how customers and clients are being dealt with on the phone then a review of the call recordings can help authorities detect the problem.

In addition to this, the call recordings can always serve as proof of the time spent by an employee on duty.

2. It Helps Prevent Misunderstandings and Conflicts

VoIP phones have helped promote a more flexible work environment for its users. The video conferencing feature along with voice-to-email transfer and online fax options enable employees to work from remote locations without having to worry about being present on site. However, working from long distances doesn’t completely eliminate the possibility of developing misunderstandings.

Suppose you’re having an important meeting with your team members on a conference call. When your team gets back to you regarding a project, it seems they’re following different directions than the ones you issued.

In times like this, your employees can lay the blame square on you for saying so at the last conference meeting. A recording of your call with them can provide a proof of what was actually said at the meeting and help resolve any conflicts on the spot.

VoIP service providers like RingCentral have especially good offers for the call recording option; they let you record both incoming and outbound calls!

3. It Helps You Secure Important Information

Business meetings often discuss confidential information that cannot be leaked to external stakeholders. With a call recording option activated on your VoIP phones at all times, you’ll always have proof if someone from within the organization has shared private information with those who weren’t supposed to know about it.

The call recording option also warns your employees and managers lest they decide to use office phones for personal purpose. In the case of any unforeseen circumstance, the phone recordings can serve as useful proof if an employee had been engaged in illegal or inappropriate activities that could tarnish the business’s reputation.

On a lighter note—and no pun intended here—you can also use the recordings to take notes on important tasks. When there’s a large group of people discussing ideas for a certain project, it gets difficult to keep track of the ideas that should be carried forward and the ones that should be discarded.

A recording can help you revisit the important bits of your meeting. Plus, you don’t have to shy away from participating in group discussions in real-time because the VoIP system is already taking care of all the notes you may need.

4. It Supports Consumer Behavior Research

No business can flourish without the support of a loyal customer base. This is why many companies spend millions of dollars on consumer behavior research, hoping to get a better sense of buying and selling patterns.

Some companies also make an effort to create client profiles. This ensures that important information like the caller’s preferred product or last transaction with the company is readily retrievable.

VoIP call recording options can supply businesses with useful customer data that can help them formulate winning marketing campaigns and deal with consumer concerns more effectively.

Conclusion

While call recording is often viewed as a controversial measure, it often helps businesses maintain their service quality and provide customers with better care. From preventing conflicts in the workplace to tracking employee performance, call recording options can provide many businesses with a much-needed edge over their competitors.

If you’re looking to avail the call recording option for your business, then log onto the Top5 Business VoIP website today! We provide comprehensive guides and reviews on the best VoIP phone service providers for both small and big businesses.

You can also check out our side-by-side comparisons on service providers that help you save costs, offer unique features or offer the best customer servicing.

Ever since the introduction of Voice over Internet Protocols (VoIP) in the late 2000s, the market share for VoIP phones has skyrocketed. With over 205 billion subscribers around the world, VoIP phones are a telecommunications staple in not just our homes but in our offices too. Did you know that the Social Security Administration managed internal communications with over 1500 of its offices with a central VoIP system?

Safe to say, the acronym VoIP has become synonymous with efficiency and cost savings. Businesses around the globe are transitioning to VoIP systems from conventional landline systems—which are not only slower but also more costly.

However, when you’re living in an era of climate emergency and environmental degradation, it only seems inevitable to ask VoIP users the question: is your mode of communication eco-friendly?

How sustainable are VoIP phones and how do they impact our environment in the long run?

At Top5 Business VoIP, we strive to bring to you some of the best VoIP phone systems and service providers. In line with our goals, today’s blog is dedicated to dismantling the environmental impact of VoIP phones.

Let’s find out if our favorite telecommunications solution is actually eco-friendly.

#1: Waste Production with VoIP Systems

If you’re getting a new VoIP phone installed in your home or office then what are you doing about your old analog telephones? Are you disposing them off in plastic cans? Do they end up in our landfills?

The answer is no and no.

VoIP systems don’t require an extensive installation and maintenance process. You can simply adjust it within your existing telephone lines. All you really need is a solid broadband connection.

You see, VoIP phones are solely reliant on a good internet connection because they’re converting your analog voice signals to digital data packets. These packets of data are then transmitted via internet lines. So, if you like you can keep your old phone and revamp it with the power of an efficient VoIP system. This could be your VoIP hard-phone.

You also have the option to incorporate a soft-phone for greater mobility. Depending on the service provider you sign up with, you simply need to install a VoIP app onto your mobile device to get started.

In summary, VoIP phones don’t require much hardware and the more mobile you go, the less waste there is. Thanks to the little demand for hardware, VoIP phones take up much less space in your office. Plus, even if you feel like a hard-phone is a necessity for your business, you’re basically reusing the old telephone lines, so you’re not buying any new cables and wires to get connected.

#2: What about Transport and Travel Costs?

Air and road transportation is one of the biggest contributors to air pollution and carbon emissions in the United States. In fact, transportation systems produce more than half of the carbon monoxide and nitrogen oxide released into our air.

When you’re following a business-as-usual model, you and your staff are likely to travel via air or by car to work on a regular basis. Imagine the weekly conference meetings and the air travel required to collaborate with foreign clients!

However, VoIP phones enable its user to effectively telecommute, thereby reducing their need to travel and pollute the environment. Most VoIP providers offer audio and video conferencing features that provide a useful alternative for attending important meetings, especially the ones held overseas.

In addition to this, VoIP phones enable workers to plan flexible work schedules for themselves. Now they can work from remote locations and keep their carbon emissions in check. Managers and executives who’re a little skeptical about this method of working can rest assured that VoIP systems let them track and monitor the work progress. You can also view the status of your employees on the screen of your desktop or mobile screen, so you know how many hours they’ve spent working on the actual assignment.

#3: Office Supplies and VoIP Phones: Is There a Link?

When it comes to becoming environmentally friendly, one of the first things that most businesses choose to do is become paper-free. VoIP phones effectively reduce the need for paper in offices by digitizing all processes.

While messages and emails are commonplace, you can now take your fax messages online too. Most VoIP service providers now offer an online fax feature that lets users exchange messages without having to print them out onto paper. You can also choose which devices you’d like to receive your fax on, e.g., cell phone or tablet.

In pushing most office functions online, VoIP phones also save tons of energy. You now need to invest less in printers and desktops. Plus, with flexible functions, you require fewer people onsite. This means reduced electricity and water usage at work.

Conclusion

As more businesses opt to become eco-friendly, many critics wonder whether this move is tied to a genuine concern for the environment.

Regardless of the intent, one thing is for certain: green business models are highly profitable.

Businesses also win consumer loyalty and support by adopting eco-friendly operations. Studies show that over 80 percent of consumers respect and choose to work with businesses that follow green strategies.

And the trend is only becoming potent with time. The younger generation is showing an increased devotion to saving the planet. More people are choosing to shop with environmentally friendly brands. Not to mention, local authorities are encouraging businesses to go green by providing them with incentives like tax credits.

While becoming an eco-friendly business is a conscious decision whose results come to fruition over a long period of time, switching over from traditional landlines to VoIP phones is one way to solidify your commitment to saving the Earth.

If you’re ready to take the leap and now want to subscribe with a reliable VoIP service provider, log onto the Top5 Business VoIP website. We offer comprehensive reviews and side-by-side comparisons to help you choose the best VoIP service provider for your business!

VoIP phone applications can serve as an alternative to the traditional method of placing phone calls. As long as you have a strong internet connection, you can place calls anywhere around the world.

Majority of businesses have opted for VoIP services because of their affordability and efficiency. According to Future Market Insights, the VoIP corporate consumer segment will grow to 204.8 billion subscribers by 2022.

If you’re looking for a cheap and more efficient alternative to your office mobile and landline network, here’s a list of the top 7 apps you can use for VoIP calls.

1. Vonage MobileConnect for Essentials

Vonage is one of the leading VoIP service providers. As of 2017, they had 2.2 million functional lines with 85% of revenues being generated from the U.S. Their MobileConnect for Essentials is the perfect phone application to harness the power of Vonage’s cloud-hosted unified communications technology.

It’s a suitable choice for companies that employ remote workers. It allows users to conduct business calls on-the-go. Other features include text messages, ability to manage personal and business accounts on one device and integration with Vonage Business Essentials plan. The application is available for both iOS and Android, so for companies with ‘Bring Your Own Device’ (BYOD) policy, the app poses no problems.

The ‘Pull Call’ feature allows users to transfer calls from their desktop phones to their smartphones by sampling tapping one button.

The ‘Simultaneous Ring’ feature channels incoming calls to five different numbers at one time. With five of your devices ringing at the same time, you can be sure to never miss an important client’s call.

2. RingCentral

RingCentral offers state-of-the-art VoIP services and solutions for businesses. It has a respectable clientele base of 300,000 businesses that includes some of the most popular companies such as Twitter and BMW. RingCentral’s smartphone application provides a seamless experience for team members by allowing them to work on a single platform.

Employees can create tabs for collaboration on various projects. Users have the ability to arrange meetings, manage their calendar, chat with colleagues and clients, share files, links and much more.

RingCentral’s application allows up to 500 participants to join a video conference without a drop in transmission quality. Also, sharing screens has never been simpler.

The phone application includes integration with multiple services like Dropbox, Zendesk, ServiceNow, Okta, Salesforce CRM, Microsoft, Box and Google. When working with clients that rely on other applications, this feature improves efficiency and work flow.

3. 8×8 Virtual Office Mobile App

The Virtual Office Mobile App designed by 8×8 allows users to harness the power of 8×8’s Communication Cloud right from their phones. Businesses can place calls from anywhere in the world using the newly designed intuitive application that’s available for both iOS and Android users.

The application is packed with tones of useful features. Subscribers of the 8×8 calling plan can dial *88 during a live call and switch from their desktop phone to their smartphone instantly without a break in communication. They can set up their personal call hold, park and transfer rules and view voicemails on the go.

Roaming revenues around the world are constantly on the rise with $13.45 billion generated by the industry in 2019. Businesses can bypass roaming charges by connecting their smartphone to a Wi-Fi network and using their 8×8 application to place calls.

The company offers 3 plans with costs ranging from $25–$55. 8×8’s services can be compared with other top VoIP providers here.

4. Ooma Office for Mobile

Ooma offers new customers the option of signing up for a 30-day free trial using the Office for Mobile application. Users can register using their existing number or choose from any available area code. After the trial period is over, users can continue using Ooma’s application for a price of $19.95/month.

Ooma Office for Mobile is perfect for small businesses looking for an affordable alternative to traditional phone services. The on-premises Ooma Office platform for small businesses requires on-site installation of a small router that runs Linux and has enough processing power to route calls reliably. But their smartphone application doesn’t require installation of any hardware. It only requires an installation from the appropriate app store and Ooma’s login credentials.

Businesses can set up a virtual assistant within the application to answer calls and transfer them to relevant departments. Other features include local and toll free numbers, ring groups, conference calls and music-on-hold.

5. DialPad

DialPad has been at the forefront of employing technology to provide users with excellent VoIP services. Among competitors, it has the least reliability on hardware and that’s what sets it apart. At a price of only $20/month, it offers complete integration of services with its phone application.

DIalPads’s mobile application is packed with a long list of features. The call switching feature allows users to switch between Wi-Fi and mobile data seamlessly without the other party noticing a difference. With 3-way calling, you can add a third party to your phone call without interruption or set up a conference call for a larger audience.

6. Grasshopper Connect

Grasshopper Connect is an optimal VoIP solution for small businesses looking for a balance between affordability and features. It offers a 30-day free trial and a discount on annual subscription. The app is available for both iOS and Android users.

The modest set of features includes call forwarding, identification of spam calls, text messaging, call switching and integration with Google Voice, Skype, Bitium, LiveChat and Zapier.

7. CloudPhone for Business (Voxox)

Managing business calls becomes much simpler with the addition of CloudPhone for Business app to your VoIP package. The application is packed with tones of exclusive features in addition to the web-based CloudPhone platform.

The ‘Eavesdrop’ feature allows users to listen to voicemails in real-time and let it go to voicemail where the call will be transcribed and sent as a text message.

At Top5 Business VoIP we provide an in-depth comparison of the top VoIP service providers based on affordability, features, customer service and ease of installation.

Running a business in our economy is nothing like a walk in the park. When it comes to helping your business grow into a corporate power-house, innovation is your best friend.

New technological trends pave the path for businesses to improve their customer services experience, expand their net revenue pool and help their employees become more productive.

Voice over Internet Protocol (VoIP) is one such technology that has been making waves in the business world. VoIP phone systems are highly versatile, can be scaled to suit a business’s objectives and offer serious cost savings. Did you know that most companies that switch from traditional landline systems to VoIP are able to save up to 75 percent of their monthly phone bills?

One big reason for the amazing advantages of VoIP phones is that they rely on the internet to perform telecommunications. As business communications become more digitized with VoIP phones, workforce trends change accordingly. Experts believe over 50 percent of the American workforce will work from remote locations by 2020.

With millions of people working on the go, it seems only natural to worry about the data shared on VoIP networks. The digital world is no stranger to viruses, hacks and data theft.

Therefore, when it comes to using VoIP phones for internal business communications, it’s imperative that we know how to protect it against threats.

If you’re not sure how to secure your business VoIP connection, then this blog is for you.

How to Secure a VoIP Network

1. Use Clustered Firewalls

Clustered firewalls ensure the highest forms of security for the data that transmits through your office networks. SIP firewalls are able to review digital data packets as they pass between two endpoints. Any suspicious activity or unusual traffic along those endpoints is immediately filtered and notified. This also provides for a more stable VoIP connection.

2. Install Intrusion Prevention Systems

Intrusion prevention systems are deployed to monitor the overall load on your network. This is important to do because it can help detect when a session is about to go over a fixed threshold. Such prevention systems will shutdown VoIP connections when necessary to avoid service degradation. Additionally, the intrusion prevention system monitors data packets, especially during high-risk tasks like payments and customer information update times.

3. Install Call Monitoring Algorithms

Fraudulent calls from fake numbers are pretty common. To protect your business from elaborate scams, you can install a monitoring algorithm that checks for unusual routes and patterns.

4. Set Credit Limits

Protect your VoIP network from being misused with the help of credit limits. These monitor any abuse of the set limit and check for suspicious incoming and outgoing traffic.

5. Use Access Lists

Access lists are a surefire way to protect a user account from data theft and reduce the chances of getting scammed. Speak to your VoIP service provider about access lists and they’ll ensure your IP address is protected against any kind of identity theft.

6. Establish Geo Limits

Geo limits are kind of like establishing call routes so you can restrict network usage from certain geographic regions. Anyone attempting to access the VoIP network from outside the pre-determined geolocation will be placed on a suspicious list and even blocked by your service provider.

7. Use VPN

VPNs are similar to firewall protection; they let you access your private network safely without having any information leaked onto public networks. VPNs make use of advanced tunneling techniques and encryption protocols to secure all incoming and outgoing information. This ensures your VoIP network is protected against hackers.

A VPN protection system is particularly useful when most of your employees are mobile and working off-site because it lets them access business files and portals from wherever they are.

8. Identify Any Security Gaps

Just because you’re working with a cloud-based VoIP network, it’s not just your VoIP service provider’s responsibility to protect the system. Make sure you partner with your service provider and keep them in the loop whenever you notice any suspicious activity. Here are some things you can do to play your part in securing your VoIP system:

• Review Call Recordings Regularly:The call monitoring and recording features on your VoIP phone are there to help you secure your business activity. Make it a habit to review your call recordings in details at the time of monthly bill payment. Notice any unusually lengthy calls and if they’re made to new numbers in new locations.

Remember, the primary user has the authority to turn call recording on or off. Speak to your VoIP service provider if you notice anything suspicious.

• Secure Your Credentials:Never share your passwords with anyone. Don’t share your email ID or other business credentials via an insecure network. If your personal information has been compromised, let your service provider know immediately.
• Establish Protocols for Password:Set a protocol for setting passwords. Keep your password length to at least 12 digits, inclusive of numbers, special characters and uppercase and lowercase letters. Try to change your passwords after every 60 to 90 days to keep the chances of hacks to a minimum.
• Restrict Call Forwarding Options:Call forwarding is a prominent VoIP phone feature that’s revered by customer support desks around the world. However, this can also leave room for third parties to engage in fraudulent practices.

  When setting up your VoIP phone, let your service provider know that you’d like to restrict the call forwarding feature to a specific set of extensions. This way, only a handful of people can use the feature.

Conclusion

VoIP phones are undoubtedly the future of office communications. However, just like any other internet-based device, they’re susceptible to cyber threats. The good news is that it’s fairly easy to secure your VoIP network.

Business VoIP packages are highly customizable; speak to your service provider about the security protocols that will work for you.

For more details on which service provider to pick, log onto the Top5 Business VoIP website and find a range of comprehensive reviews and comparisons. Our online guide is guaranteed to help you find the best VoIP service provider for your business!

According to a government survey, over 55 percent of households in the US use cell phones as their primary mode of communication.

Phone and internet lines have made our world smaller and our globe more connected than ever.

Do you remember the time when we’d have to wait days to reach our friends and family living in other parts of the world?

For many years, the world relied on the decades’ old landline system for all major forms of communication. Back then, conventional phone systems were all based on a Public Branch Exchange network, or PBX. This system made use of copper wires for the transmission of data. Since this mode of data transmission was based underground, making international calls was extremely expensive.

Imagine doing business in an age where making a long-distance call would take a large chunk out of your wallet.

Well, we’re glad we’re in the age of the internet because now we have a new kind of telecommunications solution. Voice over Internet Protocol—or VoIP, for short—are changing the global communications game for the better!

Here are some amazing advantages of VoIP phones.

#1: You Get to Enjoy Reduced Costs

VoIP phone systems have not only made it convenient to make international calls but they’ve also made it so much more affordable. Most VoIP service providers will let you make a certain number of outbound calls free of charge.

For example, Vonage offers its users the option to sign up for the special package called Vonage World. This package lets subscribers make unlimited international calls to over 60 countries. You also get an international calling number that you can keep for the rest of your life, no matter where you move in the world! Users can avail a 6-month promotional offer just for $14.99!

There are many other VoIP service providers with equally beneficial price plans and packages. If you know you’re going to be making frequent calls overseas or if the nature of your business requires you making many long distance calls to your clients, then you should definitely consider purchasing a VoIP international calling service. It’s much cheaper than calling through a traditional landline phone. Just let your service provider know the countries you’d like to make calls to and they’ll be able to recommend a suitable package to you.

#2: You Get an International Number

Did you know that you can also purchase an international number with your new VoIP service? This is like owning the local number of your target country. The best part about this feature is that you’ll be charged for your calls according to the rate of the country your number belongs to. So, this method is sure to save your business important bucks!

However, if you’re more multi-country oriented, you can also get a toll-free number with your VoIP service provider. That’s a great feature for companies who run their businesses via phone calls, like customer services groups or food delivery companies. Remember, you can make your company look more credible when you call clients through a toll-free number.

#3: You Can Go Mobile

A major benefit of subscribing to a VoIP service is that you can use it across multiple devices. This means that with your VoIP plan you can make and receive calls from your smartphone and tablet. Plus, with the international calling offers, you can make overseas calls with your cell phone like any regular inbound call.

Employees and executives who often work from remote locations can also ask their VoIP service providers to provide them with extensions that lets them access services that may not necessarily be available in a particular vicinity. Some service providers may also charge you lower rates if you register your cell phone number with them.

#4: You Get to Experience Global Features

We consider VoIP phone systems to be game-changers in the international calling arena because they’ve made telecommunications easier than ever. The first exciting thing about using a VoIP phone is that you get to decide what number you want to keep: do you want to go local or toll-free? Do you want to change your current number or keep it for life? You get to decide.

The next benefit that you get is in terms of the call quality. VoIP phones are said to offer better quality voice calls than traditional landline systems. However, this feature is more or less contingent upon the status of your internet connection. Remember that VoIP phones work solely via internet lines, so the nature of your broadband connection is going to play a huge role in how you experience your calls.

Many VoIP service providers will offer you some special features to help their brand stand apart from the crowd. This includes online faxing, voicemail, virtual receptionist and voice to email transmission features. You can also expect to receive video conferencing call options as standard elements. So, VoIP phones are essentially augmenting your global calling experience by making sure you’ve got many other alternatives to stay in touch with your colleagues, client and loved ones.

Conclusion

VoIP phone systems are the future of businesses that make frequent international calls. We’re only saying this because we’ve seen the major benefits VoIP phones offer both small businesses and global corporations compared to conventional landline systems. With the right VoIP service plan, you’ll be able to not only place calls easily but also save your hard-earned money by being charged at nominal rates!

If you’re looking for a reliable telecommunications solution to your global calling needs, feel free to visit our website and pick a VoIP service provider for yourself!

If this is your first VoIP experience, then you might need some extra guidance on how to make the transition smoothly. Don’t worry, we’ve got you covered. Just have a look at our comprehensive reviews and guides that provide honest analyses on different VoIP service providers. We also let you compare service plans side-by-side so you can choose the best VoIP service provider for your company!

It was with the rise of the internet that Voice over Internet Protocol became a thing, climbing quickly to popularity by showing all around the potential these nifty tools had for making communication easier.

Not only did they make communication easier, but they also ensured that businesses were saving a lot of money, and that there were loads of additional features to be taken advantage of. Called many names—such as Voiceover Broadband and IP Telephony—Voice over Internet Protocol has become a must-have appendage in all businesses, whether big or small.

It was the telephone, the internet, and the IP (Internet Protocol) that paced the way for VoIP to exist. With the help of this new and nifty tool, users can switch, record, and forward calls, all without having to hire a separate human operator to do the job. The internet does everything for you, and you’re also saved from paying hefty sums in bills every month.

Although all of this sounds amazing on paper, it becomes very difficult to choose between the many options because an ocean of acronyms awaits you in the general VoIP market. In particular, people who do not have a technical background in VoIP are liable to get confused and carried away.

One of the major areas in which this confusion arises is the difference between Hosted PBX and SIP Trunking.

The Question

People often ask if they should go with SIP Trunking or with Hosted PBX, and that’s the wrong question, to begin with. There’s no choice between the two, since Hosted PBX is connected to a VoIP endpoint via SIP.

Similarly, PBX uses SIP trunks in place of pricey PRI at customer premises. Either or both can make themselves useful for your business, but if you’re not someone with a background in technology, you’ll need some nudging in that direction. And we’re here to do just that.

PBX: What Is It?

PBX, or Private Branch Exchange, can be hosted either on-premises or privately. “Hosted” PBX services are the job of your vendor, who is responsible for the many technicalities of the service.

From SIP licenses so that you can make phone calls via the internet to Ethernet connections, which take care of the voice; everything is largely dependent on the vendor. You are at ease and the server takes care of much of the job. Eventually, you manage to reduce the maintenance costs, and bypass the need for hiring technicians who can look after the PBX system.

However, if you go with the premise-based PBX system, you have the entire responsibility of the PBX on your hands. When choosing between these two systems, bear in mind the following factors:

• Pricing
• Flexibility
• Control
• Security
• Capacity

Hosted PBX

With a Hosted PBX, you get much of PBX functions—such as voicemail, call transfer, automated call attendant, etc.). You are not responsible for any of these tasks since it’s the vendor who will be taking care of much of the flak. What a PBX system does is that it routes calls to various extensions, while all the equipment remains restricted to your service provider’s location.

Here’s what you get with Hosted PBX:

• Features such as conference calling, call recording, etc.
• Additional functions and mobility features such as are required by your business
• You don’t have to purchase or house any of the PBX equipment. At the most you might require gateways and handsets
• You don’t have to spend anything on running the equipment—such that if there’s a storm that has ruined your building’s power, your PBX still works
• Flexibility and scalability
• Cost-effective unified business communication option. At the most, you will get the service between $20 and $40 for a month, and you can typically make unlimited calls in the package, although it doesn’t include international calls.

On the other hand, here are a few things you might want to take a more serious look at:

• The quality of your service provider will directly affect your business
• You will be delegating control to the service provider
• Features, functions, and add-ons differ from vendor to vendor.

SIP Trunking

Take your Internet, which runs your VoIP phone and enables you to make all those conference calls, call records, etc. Now take the regular Public Switched Telephone Network—or PSTN—the circuit-switched networks which have local, national, or regional operators. These are the networking edifices that make up any region’s public telecommunication and infrastructure.

They are the PRI (Primary Rate Interface) substitutes that require on-premise PBX systems if your VoIP system has to be connected to a PBX. SIP Trunking—or Session Initiation Protocol—provides VoIP connectivity, connecting on-premise PBX to the Public Switched Telephone Network.

Here’s what SIP Trunking does:

• Helps locate users
• Can indicate the availability of the users
• Can determine how capable the end-user system is
• Establishes sessions (basically, aids you in making calls)
• Helps you manage the session and with details such as transfers and terminations

Here’s what you get with SIP Trunking:

• Use the IP network to run an application
• Save costs
• No additional circuits need to be installed for additional calls
• Calls are routed off to sites very quickly, allowing for flexibility.

However, here are some things you’d like to be wary of:

• You need good bandwidth to be able to accommodate the quality of sessions because of multimedia transmissions
• You might have to spend more to invest because you need equipment on site, and will also have to get rid of older equipment
• Since SIP Trunking is a fairly new technology, finding talented personnel who can troubleshoot smartly might be a little difficult.

VoIP Resources, Prices, and More

Whatever you decide is best for your business, remember that it’s not a choice between on-premise/hosted PBX and SIP Trunking. The only thing you can replace with SIP Trunking is the PTSN— Public Switched Telephone Network.

On the other hand, if you need help deciding between the top VoIP service providers that would work best for your business, head over to Top5 Business VoIP, a website that is a digital directory listing all major VoIP providers. You can also look at the guides and articles for more information on VoIP for businesses.

Depending on the features opted for and the type of VoIP service a business uses, the monthly phone bill can be $200 (without features), $400 to $600 (for some features), or $1,000 (most features included. That’s anywhere between $2,400 and $12,000 a year. And these are just the figures for one handset. If you have 10 employees, the rates range anywhere between $24,000 and $120,000 per year.

The Telenomic Research for the U.S. Small Business Administration conducted a study in 2004, which revealed that small businesses pay $50 for each employee that makes local or long-distance calls.

Whether you run a business or are going all tech-savvy in your residence with a new VoIP connection, we’re here to tell you two things: you’re doing the right thing and there are ways in which you can save even more money. You just have to know the tips and tricks of the trade.

SIP Trunks

SIP Trunking is what allows your Phone Exchange System to receive and send calls through the internet. Cut telephone line costs with SIP Trunking, and save anywhere between 20 and 50$ of your monthly bills. By adding SIP Trunking to your regular phones, you can save money enough to add glitzy features such as inward dialing.

Remote Employees

If you’ve got employees in remote areas or are a business that has to allow workers to work from home, VoIP systems will allow their phones to work from any location. They will thus be able to do their jobs just as efficiently from home, and you will end up minimizing overhead as well as real estate costs.

Direct Inward Dialing

In traditional business locations, when someone places a call to one of your employees, it has to go through the receptionist. This is both time-consuming and a matter of annoyance to the customer, who might get a little frazzled by the waiting time. This problem can easily be solved by benefiting from the Direct Inward Dialing feature that comes with VoIP systems. You will also be relegating more time to your receptionist, who won’t have to deal with a barrage of calls.

Voicemail to Email

Improve your customer service and efficacy through the voicemail to email option, which will enable you to receive voicemail directly to your emails.

Mobility and Maintenance

Bear in mind that with VoIP, you’re not limited to one mode or hardware. VoIP service providers give you the option of choosing between hard phones and softphones. Although they do the same thing, they slightly differ from each other.

Hard phones

A VoIP hard phone looks eerily similar to an analog telephone. It’s a device that sits on desktops. An analog telephone is plugged into the company’s or home’s telephone line—this device is plugged into the IP network.

Almost Like a Normal Phone

Your staff can make a call anywhere in the world as they would do on a normal telephone. Your employees, thus, if they’re too outdated when it comes to technology, they won’t have to learn anything new at all.

Advanced Options

There are also more advanced hard phones around. They are futuristic, nifty devices that have touch screens and video displays and built-in everything. These hard phones will allow to you make video calls, and you won’t really need a whole separate room for a video conference.

Softphones

A softphone, on the other hand (and if you’re thinking in terms of hard copies and soft copies, good on you!) is installed on a laptop or on a desktop computer. Your desktop will have a display with a dial pad similar to that of a cell phone.

Upgrade Your Employees’ Laptops

With a softphone, what you’re doing essentially is you’re turning your laptop into a high-functioning phone that can receive local, long-distance, and international calls without buffering.

While they look different, they work pretty much in the same manner. Hard phones and softphones both connect you to your VoIP service provider, which in turn connects you to other users. You can also be connected to regular telephone numbers if that’s part of your VoIP package.

While hard phones are more traditional phones that are kept on desks, softphones are devices that run through software. Both have their own unique benefits and advantages, both are priced differently, which is why if you’re looking at cost-saving methods, it’s better to look at your business model and requirements more closely.

These are the essential questions that you should be asking when getting a new VoIP connection:

• Do your employees sit in one place or must they move about?

If your employees are stationed in one place they can put a hard phone to good use—it will, in fact, aid them in their job. They won’t have to get up and travel to another room in order to place a call, which will in turn save them the time and effort.

Employees that must move about, however, cannot make much use of a hard phone because the device will simply sit in one place. On the contrary, a softphone is what they need, since all they need to do is carry their laptop or table about with them.

• Are you on a constrained budget?

Bear in mind that hard phones, especially if you’re getting them installed separately for each employee, will cost you a lot. Depending on the stature of your company, the number of employees you have, and the budget that you’ve worked out, it’s easier to decide between hard phones and softphones.

• Do you need to maintain customer care quality 24/7?

If you’ve got employees on the ground and are also concerned about customer care, having a portable softphone that works 24/7 can do wonders. With the help of additional features that come with VoIP, call recording and automatic call forwarding, etc.; your employees will be better suited to reacting to customer’s queries and problems in time.

• Is it necessary that your employees be connected all the time?

With a hard phone, your employee won’t be connected all the time since they’ll leave the device behind when they go home. Softphones, on the other hand, allow 24/7 connectivity. Again, think of what your business requirements are, and only then make the decision.

• How can you move the hard phone around?

A VoIP phone can be unplugged from the LAN and moved elsewhere. It can even be carried home and used for the same features and with the same extension number. You will be reducing maintenance costs, will get rid of the need to call a serviceman to move your phones, and will also ensure that customer quality is maintained at all times.

Having Trouble Deciding which VoIP Service Provider to Choose?

Head over now to Top5 Business VoIP, a leading website that doubles as a digital VoIP directory, where you can preview the reviews, rates, and features being offered by major VoIP service providers such as Ooma Office, DialPad, Ring Central, CloudPhone, 8×8, Vonage, Grasshopper, and more. If you run a small business and are eager to cut costs, this is the directory you need to be looking at!

When it came out in the late 2000s, Voice Over Internet Protocol—or VoIP, as we call it these days—made the climb to social prominence pretty quickly. The reason was simple enough: VoIP was an acronym that had become (and still is) almost synonymous with cost-saving and efficient communication. It was the modern mode of communication, come almost as if from the future to assist us using the internet that was already leaping high back in the day.

Even the Social Security Administration was game with changing the phones at 1,526 of its offices and replacing them with a centrally managed VoIP. There were measures being taken to ensure that the customers who were now receiving calls through the internet and not through conventional phone lines could not tell the switch from Public Switched Telephone Network (PSTN)—the network availability bar was raised to 99.999%.

But so far as everyone knew, businesses and residences alike were making the switch from conventional phones to VoIP phones for two reasons: improved connectivity and reduced costs.

Nobody, even in their remotest dreams, would have thought that this is a tool which can also help in one other, major issue—and it’s not one man’s or one business’s issue either. It’s an issue that engulfs the entire planet, and is a concern for us all.

That issue is protecting and preserving the environment.

VoIP Phones: Environment-Friendly and High-Functioning

Most of the machines that we know of today and that we use for our daily tasks—from cars to refrigerators—are a known hazard to the environment. Little could we have known that something as modern and as streamlined as VoIP phones could help reduce the adverse impact on the environment.

It’s a greener alternative to traditional phones, phone lines, and network solutions—which, in such a time of battling environmental pollution and destruction of the planet, is vital.

But we know what you’re thinking: how can phones be green (unless they’re not painted green)? Are VoIP systems helping eliminate the use of plastic?

We’ve got your answers ready.

Travel Costs

Let’s look at something that is one of the biggest contributors to environment pollution: cars. And trucks. And motorcycles. And vehicles of all sorts. For every gallon of gas, a car emits 24 pounds of poisonous carbon dioxide, and other noxious gases.

Let’s say, you have 100 employees working for you, out of which doubtless 50 will be coming in to work on their own cars. The greater the number of employees, the more cars on the road, and the more cars there are on the road, the more carbon dioxide there is in the air. And the more carbon dioxide there is in the atmosphere, the less oxygen there remains for you—get the idea?

Now with VoIP, none of this needs to happen. Work flexibility is ensured because your employee can stay at home and still be connected to your system. You can still monitor their work, and they can still take care of their tasks for the day, simply by sitting at home.

And voila—you’re a green company that believes in reducing carbon emissions.

Less Hardware

Gone are the days of hefty hardware and heavy equipment that you needed in order to function properly. VoIP requires only a working internet connection and a few handsets. In fact, you don’t even need to retire your older analog equipment, since it can be adapted into VoIP systems. Consequently, you don’t have to add new hardware, and don’t have to retire older hardware either, thereby reducing the amount of dump in landfills.

Lesser Paper

It’s said that one of the greatest ironies of this world is writing “Save Trees” on paper. Every year, the world loses 7 million hectares of trees and forests—most of which is cut down for furniture and paper. This rapid deforestation is only the tip of the iceberg—there’s also the heat and the rising temperatures that are caused by the cutting down of trees every year.

VoIP eliminates the need to do paperwork since the many features that VoIP service providers offer are cloud-based: whether it’s call logs or voicemail transcripts, nothing has to be written down, and no paper has to be used as a result.

Additionally, there’s fax over IP which is great in terms of reducing paper waste, as well as helps reduce the money you spend on equipment since you no longer have to have a fax machine, and the relevant supplies.

Lesser Space

Since there’s almost no heavy hardware involved, no cables and servers, you’re also saving space by opting for VoIP. You can have more free space in your office, which is ideal for ventilation and the general health of your employees.

Moreover, since you’re using fewer phones and devices, you’re cutting down on fuel costs, thus are also helping save energy. Electricity is an energy course that’s produced mostly using fossil fuels for urban areas, and has been known to harm the environment.

Why You Need to Go Green as a Business

If you thought going green was not fashionable, think again. Some of the biggest business enterprises in the world have recently gone green, most notably H&M and J.Crew. Even luxury fashion brands, such as Oerum and Tome’s, are moving toward more “sustainable” options. One might question the genuineness of their concern for the environment, but there’s one fact that no one can deny: going green is good for business.

The numbers corroborate this fact: over 80% of people have more respect for companies and businesses that adopt eco-friendly practices. Overall, there has been a rise in people’s interest in saving the planet, with more and more consumers choosing brands that are pro-Earth. The additional benefits—such as tax credits and other incentives—only add to the growing interest in going green.

At any rate, much of the current crop of shoppers is made up of millennials, who are very concerned about the environment, and eco-friendly practices matter for the millennial consumer. There’s a lot of research proving that millennials are pushing toward greener practices. This trend is only going to go up when Gen Z becomes the average shopper, and will be even more stringent about eco-friendly practices than the millennial population.

VoIP is a great way of ensuring that you’re doing your part for the environment. Not only is this beneficial for your business, but will also help you score more conscious customers, shoppers who will flock to your stores because you’ve gone green.

If you’ve made up your mind to opt for VoIP, go through the long list of VoIP service providers provided on Top5 Business VoIP. You’ll also find a great many additional resources on the site such as guides and articles, which you can use for further guidance.

The broadband phone, Internet Telephony, Voiceover Broadband, and IP Telephony—these are all the same thing: VoIP, short for Voice over Internet Protocol. Once the Internet was on and about, innovators and tech gurus began seeing its potential very clearly for furthering and simplifying communication. It started from the email, and for a moment, people were content with communicating that way. But someone at some point must have wondered: what if we could communicate in real time, just like regular phone calling, via the Internet?

Enter the instant messaging trend. Slowly, innovators realized that the conventional phones and landlines were something that could easily be gotten rid of, their hefty bills and payments easily bypassed—all by using one great hack in time: the VoIP.

Less than 20 years old, VoIP is a tool that has truly modernized and revolutionized the way communication works around the world. Initially a lifesaver that helped bypass great payments made on long-distance and international calls, VoIP soon became the face of local and business communication.

As businesses began switching to VoIP service providers as opposed to their regular phone companies, it became apparent that this was a tool greatly helping in reducing costs, boosting employee productivity, and ensuring customer satisfaction.

These days, VoIP—whether cloud-based or on-premise is a part of most offices. The basic decision of switching from conventional communication routes to VoIP being over, the next big hurdle that businesses usually have to overcome is getting through the many things they have to consider before they make the big switch to VoIP.

Can Your Internet Connection Take the Toll?

This is particularly important if you run a business. In the absence of a reliable, high-functioning internet connection, your VoIP system is about as good as nothing. Of course, this should be more obvious than it is, because VoIP runs on the internet.

While it’s true that there are far too many internet subscriptions and packages out there that can offer you “cheap” services, don’t give in to the bait. It’s not too difficult to get a high-quality connection, especially with all that fiber connectivity these days. Make sure your upload and download speed is high, that is generally an indicator that you’ve selected the right internet service.

Bandwidth and Call Volume

You need to work out, before you can make the switch, (a) how many phones you’ll be using at any given instance and (b) how many calls each phone will be making.

There’s a possibility that your existing bandwidth doesn’t have the capacity of enduring all these calls by all these people simultaneously. A good idea would be to acquire a separate connection for your office phone system.

Network Components

Even with the best of VoIP services, there are at times problems in voice quality—and the culprit is usually none other than network components. Let’s say that there’s a LAN room in your office that’s at a considerable distance from your department. When you have to connect the office computers to that network, you will install a switch, which is usually a 100 Mbps WAN port. This switch has on its shoulders, already, quite a lot: it’s working with all the capacity it has and is managing the servers. Add VoIP systems into this mix and you’ll have an overworked port.

The result: voice problems.

The usual fix to this problem is the addition of a 1000 Mbps WAN port. But that isn’t all. Ensure that your switch is also of top-notch quality and isn’t an outdated version or anything, because the switch matters equally. At any rate, before making the big switch, you must evaluate and verify that all your network components are perfect working order in order to avoid future complications.

Compatibility

Before you can make the switch, make a rough estimate of how many phones you want, keeping in mind your budget. All the equipment that you need can be obtained from your VoIP service provider. This equipment must have Ethernet support—this is the encased wiring through which your data will flow.

Also bear in mind that if you’re keen on benefitting from the many features your VoIP service provider is offering, such as phone logs and video calling, you will have to ensure that all your equipment is compatible with the features.

Education

One thing that most businesses miss out on, after making a successful switch to VoIP, is that the employees need education regarding the new system. If your employees have always worked with conventional business communication tools, this is a totally new thing for them and there’s much space for error. Ensure that you’re detailing the entire team on how to use the new system. This you can do through the distribution of manuals, training sessions, and tutorial videos.

Extensions

Usually when a customer calls a company, and are connected to the wrong person, or are forced to listen to awful, inappropriate, or simply no background music at all, they don’t like it. This is a one-way ticket to losing valuable customers, and it reflects badly on your part as it indicates that your company doesn’t really take customer care too seriously.

Before making the switch, you should thus ensure that all extensions are in place, that the greetings and the background music have been decided, and that the extension tree for a virtual secretary has been made prior to making the switch. Focusing on the extension tree will ensure that everything goes smoothly once you do make the switch.

Got More Questions about VoIP?

VoIP, although fairly recent in the technology department, has actually been around for quite some time. Back in 2008, Forbes was reporting that businesses were already moving toward the new Voice over Internet Protocol system, listing Vonage and Ring Central among others. A year later in 2009, VoIP had only gotten bigger, with Forbes listing it as one of the “three technologies” you needed in that year. It has only gone uphill thenceforth.

The new system was seen as the get-away tool that was helping them bypass costly phone bills, enhancing customer care, and boosting employee productivity all at once. If you’ve got more questions, Top5 Business VoIP has several articles and guides that can answer them! On the website, you can also look at leading VoIP service providers, compare and contrast their prices, features, and more.

It’s no secret that VoIP—Voice Over Internet Protocol—has taken over the business world by storm. Coming with the promise of reduced bills, cost-saving, improvement of employee productivity, and useful additional features, VoIP has soon proved to be one of the tools all business need to have. Whether businesses opt for the on-premise or for the cloud-based features of VoIP systems, they get the same benefits.

However, where the decision to hire a VoIP service provider and to have the VoIP system installed in your offices doesn’t take much, it’s always important to know what you’re getting yourself into. It’s completely fine that your business does not demand much tech-savviness and that you don’t really know your way around new technology, but with a few guidelines and useful tips, you’ll know exactly what to look for when looking for a VoIP service for your business.

You’re probably looking at business-grade VoIP systems since these are the tools most popular with small businesses and entrepreneurial setups. You might be trying to upgrade your existing VoIP service or might be a complete beginner with no idea where to start from; this might be a good place to begin.

Before we begin explaining these tips and detailing these guidelines, remember the first and most important rule of opting for a VoIP system for your business: always do your homework. No matter how great the service provider says they are, you have fewer chances of being conned when you know exactly what you’re getting yourself into.

The Plans and Pricing

Of course, the first thing most people look at when they’re trying VoIP is the cost. You should be able to afford it, meaning that it can’t cost you an arm and a leg. Remember that this is supposed to be a service that saves you money monthly and in the long term.

If you have a service that’s truly great, but that begins at $40 a month without the features, you’re looking at the same deal as a conventional phone bill payment. Always think in terms of savings: how much are you going to save monthly, and how much are you going to save on a yearly basis? Also try and find out if the value of the starting package can be minimized if you buy it online.

Some of the great and cost-effective solutions and services include Grasshopper, which begins at only $26 for a month. It’s a service that’s absolutely perfect for small businesses and entrepreneurial enterprises that don’t really deal with a countless barrage of calls—both incoming and outgoing. Bear in mind that the call volume is directly related to how capable your broadband connection is, so on and so forth.

Others, like Ring Central, are cost-effective and heavily feature-laden options for larger companies that must deal with a great number of calls. These work best for companies for whom customer care through call is an essential part of doing business.

The easy way to decide between the many options that you have available, is to:

(a) Compare and contrast, and

(b) To think more about the features and less about the pricing.

On a website like Top5 Business VoIP, which is built exactly for the purpose of helping you compare and contrast, you will be perfectly at leisure to go through the different packages offered by different services.

Moreover, when prioritizing the features your business requires, you are better situated to know where you need to spend and what works best in your interest. It’s comparison shopping at its best, and with something like Top5 Business VoIP at your behest, it’s easier than it ever was.

On the Go Features

When shopping for VoIP service providers, what you really have to do is look at your business more closely and figure out what feature helps your business run more smoothly. In this case, if yours is a business that requires its employees to move about frequently, you’re better off with a VoIP service that provides mobile apps and delivers equally well.

A softphone on a desktop and an app on a mobile will have the same features if you opt for such a VoIP service. You should make sure that the mobile app has the capability to create call logs, voicemail transcripts, and more.

Call Management

More mature VoIP systems have a full-fledged range of features, most of which can be tagged directly under the umbrella term of Call Management. This includes call queuing, call recording, call forwarding, etc. If yours is a big business with several employees that will require and that can benefit from call management features, make sure the VoIP service provider you’re settling for offers these features.

Third-Party Integration

VoIP systems are software-based, and have built-in integrations for different apps. Let’s take RingCentral, for instance. It has extensions for Google Drive, Dropbox, and more—making your life and business dealings far easier. Since these extensions allow you to customize your workflow, the managing of the work and the running of your business becomes easier and greatly improved.

There’s also the possibility of developing customized integrations, for which you’ll have to search for a service provider that offers APIs. You can either download these or pay some extra money to obtain them. When deciding on how to integrate several services that are cloud-based, depend on REST (Representational State Transfer) like most major businesses do.

Reviews, Ratings, Ranks, and More

Finally, and this goes without saying, always look at past feedback left by customers. When you’re shopping for a VoIP system for your business, no matter how big or small, make sure that you’re reading through reviews and gauging which service will work best for you. Websites like Top5 Business VoIP that specialize particularly in listing VoIP service providers for businesses can be a good way to get this done.

Simply visit the website, and go through the customer feedback for different VoIP service providers to get a good idea. You can also go through the guides and articles available on the website.

Homes and businesses are increasingly recognizing the viability of Voice over Internet Protocol Systems or VoIP for short. Reports claim that the global corporate VoIP industry is expected to cross the $200 billion revenue mark by 2020.

As popular as VoIP phones are, there are many businesses that aren’t fully ready to do away with their traditional landline systems for good. And that’s okay because there is a way to combine the two communications networks for added benefits.

What is a PBX?

PBX, which stands for Private Branch Exchange, refers to the internal communications network system at an office. This is where a multiline phone connection is attached to a telephone trunk.

Now there are many organizations that are transitioning to a full-fledge PBX system but there are some that want to merge it with cloud function.  This combination of PBX backed by cloud functionality is known as a Hybrid PBX.

What is a Hybrid PBX?

Consider a Hybrid PBX the best of both worlds for your company. This type of telephony combines the features of VoIP phones into traditional PBX systems by connecting the internal users with a Basic Rate Interface (BRI) or Primary Rate Interface (PRI).  This enables PBX systems to perform external communications alongside their standard internal communications.

A typical Hybrid PBX device will have space for many IP extensions to connect to the VoIP phones at your office. You should be able to spot a few telephone jacks, Ethernet cable slots, LAN and WAN ports to set up the hybrid device.

How Does the VoIP and PBX Connection Work?

Unlike how traditional PBX networks use copper wires for communication, VoIP PBX phones make use of SIP Trunking to get the network going. SIP Trunking involves a packet switching technique that allows phone calls made to the PBX system to be successfully transferred via the internet. Therefore, SIP Trunking forms an integral element of the Hybrid PBX system.

Through this technology, your business no longer needs two different network lines to share data or messages. With a VoIP PBX connection you can transfer everything from documents, videos and images on just a single line through the internet. At Top5 Business VoIP, we offer reviews and guidance on some of the best VoIP service providers in the country. You can get in touch with them to help you set up the hybrid connection.

Why Use a Hybrid PBX?

A Hybrid PBX system is light years ahead of a simple PBX system across various aspects. Whether you’re a small business or a large corporation, a Hybrid PBX is extremely beneficial for businesses looking to cut costs and improve efficiency. Here are some common reasons why you should invest in a hybrid system of your own:

Cost-Saving

VoIP phone calls are a lot cheaper than calls made via a traditional landline network. The high affordability comes from the fact that VoIP phone systems rely on the internet to perform their functions.

Consider how useful this feature is for a business that has to make numerous calls every single day. Apart from being cost-effective, VoIP phones offer less expensive rates on outbound/international calls. Depending on the VoIP service provider you choose, you can get calls rates as cheap as a couple of cents per minute. Even if you don’t have international calling as part of your VoIP package, you’ll still be able to save plenty. Reports suggest companies save somewhere around 50 to 75 percent on their phone bills when working with VoIP systems exclusively.

The low call rates are especially useful for large scale businesses that often need to make calls outside of their home country.

Two-in-One Network

Contemporary businesses cannot survive without phone line connections and high-speed internet. However, having two separate network lines can become a bit of a challenge. With a Hybrid PBX, you can use two networks on just one line thereby effectively removing the need to maintain different networks.

Reliable Functioning

Let’s be honest; there isn’t a phone network in the world where service providers can guarantee you 100 percent uptime. Likewise, with a VoIP and PBX phone system, there are some issues that are unavoidable.

The most obvious problem is the problem with internet connectivity. VoIP systems will only perform as well as their internet connection and the call quality will be a reflection of your office internet’s bandwidth.

However, when you invest in a Hybrid PBX, you have the chance to offset such glitches. Any time you feel like your VoIP or PBX system is not performing up to the mark, you can easily swap your connection to go traditional.

Additionally, thanks to the VoIP phone system’s call monitoring and call forwarding features, you can always have important messages and data on your Hybrid PBX transferred to another device when your primary phone system is not working. Any organization dealing with frequent customer servicing will greatly benefit from the hybrid model.

Trouble-Free Number Hosting

Professionals who have to travel across the globe and work from remote locations may encounter poor to no internet connection on several occasions frequently. Likewise, companies that deal with clients in different locations can’t risk having poor internet connectivity. In this regard, a Hybrid PBX system can provide its users with a hosted telephony option.

Any time your VoIP system glitches, you can purchase a local number to connect your calls offline. You can also get the highly sought after “1800” number and mount that onto your VoIP phone system to improve the credibility of your business.

Simple to Set Up

Normally, when an organization tries to make the switch from a PBX system to a VoIP phone system, it comes with a series of challenges. Apart from having to go through some lengthy contract forms provided by your VoIP service provider, the biggest problem is to figure out how to retain parts of your old phone system. However, with a Hybrid PBX solution, you don’t have to add or subtract too many variables to get your communications system up and running.

Ready to transition to a Hybrid PBX? Great choice! Let Top 5 Business VoIP help you find the best VoIP service provider in town. From Ring Central to Vonage, we provide information on a wide variety of service providers. Get in touch with us to set up your Hybrid PBX system today!

Many large and small businesses remain oblivious to the benefits of VoIP phone systems because they’re blinded by foul myths about the new technology.

Rumors and myths about the VoIP phone system have caused many companies to shy away from adopting the calling system—even when they desperately need one.

Despite the misconception, we can safely say that VoIP phones aren’t going anywhere. The corporate VoIP market has over 100 billion subscribers today and studies indicate that the market is only going to boom from here on now. Around 2020, the VoIP industry is expected to indulge in a whopping $86 billion in revenue.

Observers say that the rapid increase in demand for VoIP systems spells gloom and doom for traditional landline systems—which ironically happens to be another myth! We’re not sure if landline phones will survive in the next decade but VoIP phones are undoubtedly the future we all see.

From saving communication costs to making businesses more productive, VoIP phones are a reliable investment and it’s about time we dispelled some misconceptions surrounding the system!

1. VoIP can’t replace the traditional landline

Many people say that if your broadband connection stops working, then you can’t use your VoIP phone—which is technically true, but so is the fact that you can’t use any traditional analog phone via the failed link either.

Landline phones are just as prone to unforeseen failures as are VoIP phones—albeit to a lesser degree because hunting down an alternate internet connection shouldn’t be so hard. If a construction worker accidentally cuts your telephone cable wire then you’re not going to be able to make calls until that very line is fixed. That can be pretty time-consuming.

The bottom line is that a service provider can’t promise you 100 percent uptime for any kind of calling system. So it’s unfair to judge the VoIP phone’s reliability based on this rule.

2. VoIP phones have a poor voice quality

VoIP voice quality has a bad reputation but only for the wrong reasons. As you know, VoIP phone systems operate via the internet. Therefore, the quality of the call you experience highly depends on the performance of your broadband connection.

There’s no ‘system inbuilt’ reason why VoIP phones would give you poor voice quality. If you’re looking for decent voice quality we suggest investing in a broadband connection that has at least 2 Mb upload and download capacity bandwidth.  If your business is using the same connection for other purposes then the high amount of data traffic will compromise on the quality of call you experience with your VoIP phone.

Make sure you’re actively managing any shared connections in your office when using your VoIP system. Don’t underestimate the power of bandwidth capacity.

3. Voice over IP is not safe to use

The third myth on our list is regarding the security that VoIP systems provide its users. Many large companies and global businesses think that using VoIP phones puts you at risk of data breaches and privacy violations.

Well, the reality is that your VoIP system and the data you put on it will only be as safe as the network you use to operate it. If your network is festered with hackers then it’s likely that the security of your VoIP system will also be compromised.

However, there are a couple of things that you can do to boost your VoIP’s security and they all have to do with tightening your network security.

Simple things like installing firewalls can reduce the chances for hackers to intercept voice and data packets passing through your office network. You should also be careful about your Wi-Fi network in this regard. An unsecured connection can lead you into unnecessary problems and serious security breaches.

Try to keep your guest or public Wi-Fi connections separate from the ones you use for your VoIP, desktop and cell phones.

4. VoIP can’t be used wirelessly

You probably haven’t seen a wireless VoIP yet but that doesn’t mean those don’t exist. At Top5 Business VoIP we’ve been working with some of the best VoIP service providers and each one of them has an option to improve your portability, flexibility and productivity.

Apart from the IP desk phones, also known as hard phones that sit at your office desk, there’s another type of VoIP system that’s completely computer-based.  That means it involves no cables or wires at all! All you need to do is install the VoIP program onto your chosen device. Now, you can use your VoIP phone on your cell phone or tablet. You can also integrate it with third-party apps that you frequently use at work.

5. VoIP calls can’t be recorded or monitored

VoIP calls can most definitely be monitored and recorded. Office supervisors can also eavesdrop on their juniors for training purposes. Call center-based businesses and financial groups can greatly benefit from the call recording and monitoring options that often come as standard features in even the most basic plans.

Check out VoIP service providers like Ring Central and Vonage. They’ve been offering call monitoring and recording facilities on all their pricing plans. You can read up their reviews on our page too.

6. VoIP can’t be used for fax transmission

Fax transmission isn’t a popular mode of communication any longer but there are many organizations that have to use them according to government compliance rules. These companies can find a versatile set of fax transmission features with any of their VoIP plans. The most common feature present on most VoIP platforms is the Fax-to-Email option, which helps decode incoming fax, converts it into digital format and emails it to the intended recipient.

As for the case of sending faxes to a client, you can always connect a conventional fax machine to your VoIP phone or device. The VoIP system will reverse the process and make the fax available for print to you.

7. VoIP numbers can’t be ported

When your business has been assigned a VoIP number, it can very easily port it to a registered telephone number. The feature is inbuilt in most VoIP phones. For example, when a client calls you on your landline connection, the analog number is converted into VoIP format and is then routed to whatever extension the client wants to be directed to. Interestingly, this feature also works if your client would want an audio conference or have a voicemail delivered to someone who’s not in the office.

Final Word

VoIP phones are highly efficient systems of communication and studies tell us that those companies who have already made the switch from landlines to VoIP systems are now saving around 50 to 75 percent of their annual communications bill!

The ultimate VoIP experience begins with choosing the best VoIP service provider. Compare the top service providers here and let Top5 Business VoIP help you make a successful transition!

When it comes to enhancing a company’s internal communications and gaining credibility with clients VoIP phone systems can be considered a game-changer.

For starters, VoIP phones give you tons of unique features without wreaking havoc on your budget.

However, the number of features you get with your VoIP service plan depends on the bucks you’re willing to spend on them. Hence, it’s important that you know the list of features, add-ons and general pros and cons that come with buying a premium or cheap service plan before you settle with one.

The good news is that Top5 Business VoIP has got a comprehensive guide to help you make a decision. In today’s blog, we’ll be discussing the main differences between the premium and cheap VoIP service plans and why you should (almost) always choose the former!

Understanding the Difference in VoIP Plans and Pricing

When you buy a VoIP service plan, you won’t have to buy a different plan for cheap or premium purposes. The plan is always the same, except that its level is determined based on the budget and size of your business.

Many VoIP service providers offer scalable and flexible plans that can adapt to the needs of a growing business and can accommodate additional phone lines in the future.

However, the more expensive VoIP plans come packed with premium features—something that the cheap plans don’t have. Therefore, as a business executive, you should consider all features that your business needs—both in the short and long term.

It’s a wise choice to speak to your shortlisted VoIP service providers before signing up a plan. A point to keep in mind is that small businesses and startups can often get away with skipping many advanced features so they don’t HAVE to sign up for a premium service right from the get-go. They can transition to it at a later date, as the need arises.

 Cheap VoIP Services

The task of a top VoIP service provider is to be mindful of your business needs and finances.

If you do a quick search through our website, you’ll find many competent providers who can give you versatile plans at low costs. These plans will have some basic features that a small business can work well with, given its budget constraints. However, you’ll have to ensure that your provider can upgrade your plan to a premium one as your business begins to grow.

Take for example, Ring Central. They start their basic plan at $19.99 per month, per user.

The base plan comes with features like 4-way web conferencing and video calling. It also offers 100 toll-free minutes on a monthly basis which can be used by 10 other extensions. So, cheap plans that come with upgrades to the premium plan are extremely useful since the cheap ones won’t be able to accommodate an expanding business.

As a side note, please always make sure to read through the terms and conditions of each plan before you decide to purchase one. Some cheap plans that claim to be flexible and promise to upgrade to a premium level might have some hidden costs and conditions attached to them.

If you decide to go for a cheap plan without any consideration for any long term business plans you just might end up incurring hefty charges for any bonus features—which you could have gotten access to if you’d just picked a premium plan from the start.

Why Are Cheap VoIP Services Not as Good as Premium VoIP Services?

1. They’re not all-inclusive

One of the main limitations of cheap plans is that they don’t offer many important calling features. For example, cheap plans don’t have an unlimited calling option like premium plans do. They also miss out on features like online faxing, voicemail to email, auto-attendant and more.

Businesses that have clients across the globe will also like to know that most cheap VoIP plans don’t offer international calls. This means your business has to pay fees for all those long-distance calls and deal with its soaring phone bills.

2. The pricing is unclear

One thing you’ll notice about any cheap VoIP plan is that the pricing is never listed upfront. You’ll have to do some research to figure out what the pricing plans really entail. Sometimes the estimated price markedly varies from the quote provided.

We recommend that clients for cheap plans should always clarify pricing plans with their VoIP service providers before signing up—which is undoubtedly frustrated and time-consuming.

3. Hidden fees and charges

Linked with the aforementioned point, cheap plans aren’t exactly like having your cake and eating it too. There’s a high likelihood you’ll incur more costs with them than you would with premium plans. The hidden costs mean there are additional charges that apply to the service and you’d want to go through the terms and conditions to dig up that information.

Why Premium VoIP Plans Are A Better Choice

Premium plans offer pretty much everything that’s lacking in cheap plans. With them, you can get access to features like unlimited outbound calls and video conferencing. Premium plans are ideal for large corporations but with a bit of planning, small businesses can get to experience the efficiency and productivity of a premium plan.

Here’s what premium plan users can look forward to:

• Unlimited minutes
• Call center feature for making and receiving calls
• Can integrate with various devices like a PC desktop, phone, tablet on both iOS and Android platforms
• International/1-800 phone number
• Audio and video conferencing for large groups
• Voicemail transcription service
• Desktop sharing for large groups
• Mobile app

Final Word

Whether you go for a premium VoIP plan or decide to stick with a cheap plan, the size of your business and phone usage capacity will determine how well your VoIP service works for you.

Don’t worry about the costs. You might accumulate higher costs with a cheap plan but paying upfront for a premium can be better for your business in the long term.

Our reviews and guides are always there to help you find the best VoIP services in the country!

Own a small business? You probably think a lot about cost savings and budget-friendly operational strategies then.

When it comes to finding the most efficient means of communication for your business, VoIP phones take the lead and the numbers aren’t lying.

Research reports suggest that the worldwide demand for VoIP phone systems is estimated to hit a whopping $140 billion benchmark by 2021. That’s at least a 9 percent growth rate from 2016!

According to IT World, making the switch from traditional landline phones to VoIP phones saves around 45 percent of a business’s monthly expenses.

Ready to switch over to a VoIP phone, then?

VoIP phones come in two forms; softphones and IP desk phones. That’s a decision many VoIP phone users struggle with because they both come with their fair share of pros and cons. It all comes down to analyzing which option works best for your situation.

In today’s blog, we’ll help you arrive at a final decision. Let’s discuss both VoIP phone systems and so you can choose which one meets your business communication needs.

What is an IP Desk Phone?

Also known as a hard phone, this calling system mimics a conventional analog handset that you often see on office desks. You can use a VoIP hard phone to make and receive calls just like you would with the traditional analog, except the connection here is being provided through your internet, i.e., your IP network.

When it comes to purchasing price, VoIP hard phones have a broad range. You can get some very basic models for just $50 while the higher end stuff can cost you several hundred dollars. However, the higher the price, the more features are guaranteed to you, such as more cable connection ports, operator voice messaging and touch screens.

What is a Softphone?

A softphone is a computer-based program that helps you place phone calls through the internet. You can install a softphone onto any of your current devices with internet connection such as your desktop PC, smartphone, tablet and laptop.

The mechanism of a softphone is usually easier for first-time users to understand since they’re fairly similar to how their cell phones work. They feature a touch screen dialing pad where users can punch in numbers to make phone calls and access other services like call forwarding. Softphones can also be integrated with various third-party apps and be connected with a business’s CRM software for ready availability.

The lack of hardware makes softphones a game-changer in the world of global communications since people already have all the equipment needed to run them. With the power of the internet, users can make conference calls, check messages and perform various other tasks regardless of where they’re located in the world.

Which VoIP Phone Works for Your Business?

If your business has a solid internet connection, then there’s no reason why you wouldn’t want to go for the softphone VoIP system. You won’t need any additional equipment and if your employees tend to work from remote locations on a regular basis, then the softphone can allow you to remain flexible in your operations.

On the other hand, the hard phone may cause you to incur some extra costs for buying the IP desk hardware such as cables, power adapters and maybe some internet routers. You might have to consider costs for installation and configuration too.

However, there are some unique hard phone features that make it worth whatever costs you have to incur in the start.

What to Keep In Mind Regarding IP Desk Phones

1. Good voice quality

Although both VoIP systems are capable of making video calls and offer HD audio, IP desk phones offer superior voice quality.

2. Easy to use 

If your work relies heavily on the physical presence of an office space or if you’re working in a field like customer servicing, then a hard phone can be easier to operate. There are also fewer chances of glitches and you can forward calls, put them on hold or divert them with fewer mistakes.

3. Start-up costs

As mentioned above, there will be some minor costs that’ll come with setting up a hard VoIP phone at your office. This can range anywhere from $50 to even $200, depending on the condition of your phone set and the service provider you’ve selected.

If you’re looking for VoIP phone services providers, here are some of the best ones in all of USA.

What to Keep In Mind Regarding Softphones

1. Portability

You can install all relevant softphone applications onto your chosen device and access them from wherever you can find a reliable internet connection.

2. Cost-saving

Softphones don’t require any hardware or licenses for purchasing. You can simply install the VoIP system onto your computer device and use your old headsets and cables if need be. This is a great benefit for startups and small business that are very meticulous about company expenses. To give you perspective, softphones can save your over $1,700 every month on long distance calls and cell phone service charges.

3. Mobility

Softphones allow its users to make and receive phone calls, access their contact lists and perform various other VoIP functions irrespective of what part of the world they’re operating from. As long as you have an internet connection, you can carry on being productive.

4. Flexibility

Hard phones are starting to catch up on this feature but softphones are already enabling its users to integrate its features with third-party applications for free. With softphones, you can also forward calls to a separate device so in case you lose connectivity in one area, you can always continue working on another device.

5. Background Noise

Perhaps the only real drawback of opting for a softphone is that you can’t do much about background noises. Unless you’re in a quiet room, noises in your office and a bungled internet connection can cause voice distortions.

Final Word

Whether you’re leaning toward an IP desk phone or think a softphone will help your business communication needs, the choice of your VoIP service provider can make a world of difference.

At Top5 Business VoIP, we offer comprehensive reviews, comparisons and analyses on the best service providers in the market. From 3-way calling features to free long-distance calls; there’s a lot of competition when it comes to VoIP customer servicing.

Choose your ideal VoIP phone and provider with us today!

On average, households don’t take into account the various bills and monthly payments they have to make when budgeting. When they get through the food and basic amenities for the month, they realize that a long list of bills awaits them: electricity and gas, subscriptions and internet packages, and of course phone bills, which can range anywhere from $15 to $50 depending on the calls that you’re making—that is, how many calls you’re making in a day, whether or not you’re calling long-distance, that sort of thing.

In isolation and on their own, these subscriptions and bills may not seem much, but it’s when you combine all of them that realization dawns with stupendous force. The average monthly electric bill, calculated for the year 2017, amounted to $111.67, according to the U.S. Energy Information Administration. Natural gas is near $82 for a month, water is at $40, sewerage and garbage collection sits at $12–20, subscription to cable TV lies at $100, and subscription to the internet costs around $47. Altogether, we’re looking at over $400 as a monthly budget cut in utilities. Add to it potential repairs and additional costs, and you easily have $500 gone.

Any respite from such hefty costs will be a welcome relief, especially to households that are salaried. The near $50 that’s spent on phone bills can bring this relief—all you have to do is make the switch from conventional landline options to VoIP, or Voice over Internet Protocol.

Think about it: it’s like saving up to $600 a year.

What is VoIP?

Imagine that you’re making the same amount of calls that you were making on a conventional landline through a conventional phone company. These could be local calls, long-distance, or even international calls. Now imagine that you aren’t actually paying any phone bills in order to make these calls—instead, you’re making these calls via the internet, for which you already pay a subscription. Sweet, right?

Between 2000 and 2010, the number of Americans who were using high-speed broadband mushroomed rapidly, with more and more people jumping in on the internet trend. Post-2010, the internet is not just a “trend,” but a necessity: people use it to order food, do online shopping, book flights and hotels, and do pretty much everything else. These days, 90% of the American population uses the internet.

And what if these working internet connections were put to good use in making calls without having to pay monthly bills? It’s an efficient calling option that comes with the promise of reduced utility bills. This is what VoIP entails.

It’s Cheaper

Most people who have a vague idea of what VoIP is have heard of it with regard to businesses. These people are mistaken in thinking that VoIP can only benefit large, well-established businesses. On the contrary, it’s more so the small businesses and residential spaces who have equally to gain from this innovative communication solution.

The most obvious and the most exciting benefit of using VoIP in a residential setting is that this is a far cheaper option as compared to any other. As has been said, 90% of American households already make use of the internet, and thus are well-equipped with all the necessary equipment that they’ll need, already present in their homes.

Moreover, they won’t even need to pay anything as installation fees that goes with a regular installation service. Most VoIP service providers allow users to make free calls to others who have subscribed to the same service, and even long-distance calling is usually free for the first hour. Charges are added for international calls, but these are minimal and cause no great dents in your budgets.

Features

The features that come with most VoIP services are what make it so unique and so popular with businesses big and small. These are features that can also extend to your houses, particularly beneficial for you if you happen to be a professional or an entrepreneur who needs to take care of business matters from home.

Some of these useful features include voicemail, 3-way calling, call-waiting, and caller ID. You’ll never miss a call again with VoIP, since one of the features VoIP services may offer is the automatic call forwarding option.

Keep in mind that if you added all of these useful features to your regular landline service, you’re looking at anything between $80 and $90 a month. With VoIP, you’re only looking at $10 a month, since everything is done via the internet, and it makes everything far cheaper and easier.

Phone Number

Often times, when people do want to start cutting down on phone bill payments and are willing enough to switch service providers, they’re held back by one and only one setback: the looming prospect of having to pay for a change in the phone number. Phone companies usually charge fees to port numbers, and as a result people continue using their regular phone companies, which continue to raise prices.

With VoIP, this problem is solved as well, since you don’t have to change your number. You can continue using your old number. This is vital if you run a home-based business such as a bakery, since changing numbers also means losing valuable and loyal clients.

Comparing Savings

Let’s do some quick math. When we’re looking at regular landline services, we’re looking at a basic monthly expenditure of at least $50. With added features, such as call waiting, voicemail, call forwarding, etc.; an additional $25 are added to the bill. This brings you to an average bill of $75—on a yearly basis that amounts to $900.

Now let’s look at what VoIP will cost you: some $6 for the monthly services with all the features included. Even if we’re placing monthly contracts at $20, you’re at $240 a year. You end up saving $55 in a month and $660 a year. That’s a round trip to Hawaii that you’ve just earned using VoIP!

Interested in Looking at VoIP Services?

Visit Top5 Business VoIP today and browse through major VoIP service providers such as 8×8, Ring Central and more. You can also find many resources, articles, guides to help you make an informed decision!

Here is how voip web conferencing service is beneficial for businesses:

We have listed some of the new Voip trends that we will experience this year:

Here are some reasons why SMEs are switching to hosted Voip:

Congratulations! You and your friends finally took the plunge and set up your own small business! However, there are still many things that you need to figure out along the way. One of those things is deciding on a business communications solution that caters to all your business needs and requirements and still fits in your tight budget.

By those standards, signing up for a VoIP (Voice over Internet Protocol) service provider is your best bet. Because not only is VoIP a cheaper communication network but it also helps your business succeed with its unique and innovative features.

But the main predicament here is that there are so many VoIP service providers in the market that it can be overwhelming for a small business to choose one.

That’s why we’ve built a comprehensive guide for you so you can assess your options better! So, without further ado, let’s jump right in!

Consider the Plans and Pricing

The most important consideration for any business, big or small, is the cost. However, for small businesses it’s a difference that can make or break your success. That’s why it’s crucial to choose a VoIP service provider that offers services that aren’t just cheap but also best accommodate your business needs. Signing up for a VoIP service that’s considered the best on the market isn’t necessarily the best option for you. There are many undoubtedly great VoIP services that offer high-quality services and unique features but what good is a high-quality service if it’s out of your budget?

It’s important that you evaluate the plans and pricing of your potential VoIP service provider in detail and find a price model that only provides you with services and features that’ll be of use to you. Because often times, plans include services that you don’t need and end up overpricing you.

Therefore, you’ll be better suited with VoIP service providers, like Grasshopper that offers standard VoIP services at affordable packages, specially designed for startups and small businesses.

Consider Mobile Apps

Most small businesses start out of someone’s garage. So, it isn’t out of the ordinary to assume that you probably don’t have a proper workspace established for your business. But the absence of an office building shouldn’t prevent you from carrying out your business operations. Therefore, you need a VoIP service provider that can offer you a comprehensive and customizable mobile app that’ll enable you and your employees to work on-the-go. This will not only eliminate the need for building an office space but will also encourage your workers to work after-hours. As a result, their productivity levels will increase, helping you generate more profit.

Voxox CloudPhone’s mobile app is one of the best on the market because it doesn’t require any new hardware and is available on both, iOS and Android platforms, allowing your business to work remotely at all times!

Consider Call Management Options

You’re signing up for a VoIP service provider because you need efficient communication solutions, so it would make sense if you looked into the call management options available with your potential VoIP service provider. However, since call management is such an all-compassing, umbrella term, you might end up signing up for a service that promises call management but doesn’t include the particular call management that you need.

For instance, if yours is a seasonal business, like a travel agency, you’re probably expected to have more call traffic during holidays than other times of the year. As a result, you’ll need your VoIP service provider to offer services like call queuing to help you manage the increasing number of incoming calls.

Similarly, if your business is divided into several departments, you might want to consider a VoIP service provider that offers seamless call transfers to make the job of your receptionist easier.

In fact, the ideal situation will be if your VoIP provider offers a virtual receptionist as one of its call management options because it’s very likely that as a startup you can’t afford a receptionist!

Consider 3^rd Party Integration

What really sells VoIP as a communications provider for small businesses is its ability to integrate with 3^rd party extensions like Dropbox, Microsoft and Google. This is vital for small businesses because it gives them a collaborative platform to kick-off their startup. The integration with powerful third parties allows your business to flourish as they provide for features that you can’t afford to build on your own, such as application forms for clients.

Most of the top VoIP service providers, such as RingCentral and Vonage allow 3^rd party integrations.

Consider the Customer Support Program

Yours is a small business. There’s probably no more than a handful of people that are working day and night to make your startup work. Therefore, it’s highly possible that you don’t have an efficient tech team to look after your technical issues. And considering VoIP is a relatively new communications technology, you might need help installing and running the system network. That’s why, you need a VoIP service provider that offer 24/7 comprehensive customer care solutions. So you can consult them at any time of the day to resolve your communication dilemmas.

Moreover, it also helps if the VoIP service provider offers customer care in the way you want. For instance, it’s possible that you’re more comfortable asking for help via live chat rather than on call. Thus, if a VoIP service provider doesn’t support the option of live chat, there might be a problem.

In Conclusion

Choosing the best VoIP service provider for your small business is an overwhelming experience but assessing your options carefully and evaluating them against what you absolutely and what you can do without will help you shortlist the best of the best. Beyond that, Top 5 Business VoIP can help you. We provide comprehensive reviews and comparisons for the top VoIP service providers on the market so you can find your one true match!

We live in a time when technology is evolving every other day. What was trending last month might become obsolete today—and that’s hardly an understatement!

Speaking of obsolete, gone are the days when desk phones were the primary means of communication for businesses. And for good reason; not only did they add to your bills, but they also caused distortion, delays, and a bevy of other issues.

Communication took a giant leap with the inception of the World Wide Web. What took days and weeks back in the day can now be executed in a single click.

Much credit has to be attributed to the Voice over Internet Protocol (VoIP) for these advancements. In this post, we’ll talk about the importance of a good internet connection and its role in enhancing the effectiveness of your VoIP.

How does VoIP benefit your business at large?

The right kind of communication technology can take your business to a whole other level. It helps you build contacts, improve client services, facilitate customer feedback, and reduce human effort. Businesses these days don’t necessarily operate in the same area as their clients. To maintain contact with stakeholders who are in remote areas and to keep up two-way communication, VoIP emerged as a viable solution in contrast with desk phones.

VoIP transmits audio files in packets through an IP and enables you to carry out seamless telephonic conversations over the internet. Moreover, VoIP also facilitates video conferencing.

In addition, if your business operates on the go, you can take your VoIP service along for the ride. This means you don’t have to endlessly call the phone company to get your address changed if you’re traveling. In short, there are no physical limitations when it comes to VoIP.

All of these features benefit companies in previously unimaginable ways. They can hold uninterrupted video meetings with clients and carry most of their communications out online without paying hefty phone bills.

At the same time, there is no need for companies to send out faxes and letters—a great way to save on time, effort, and paper! Since VoIP is compatible with phone systems too, you can also contact colleagues who are traveling and don’t necessarily have access to a desktop or a laptop. This way, VoIP has not just made it easy for companies to do business, but also to stay ahead of their competition.

Hardware vs. Wi-Fi based VoIP solutions

You can choose which medium you want your VoIP network to operate on. If you’ve invested in VoIP hardware, your desk phone will be connected to a special VoIP adapter. This adapter is also connected to the internet from the other end.

The specific hardware required for this to take place only needs to be installed with the sender, not the receiver. The VoIP adapter converts your voice signal into a digital signal, which is transmitted via the IP in the form of data packets and then converted back.

Wi-Fi based VoIP, on the other hand, is much more convenient and advanced. There is no need for you to bother about hardware, since the system is cloud-based. In addition, Wi-Fi based VoIP is far more versatile. It allows you to carry out video conferencing, for instance, and that too without any additional charges. All you’ll need a VoIP provider and an internet provider. Although you have to pay to avail VoIP services, you’ll still end up saving a lot more than you did with hardware based VoIP or a conventional desk phone.

Wi-Fi based VoIP also facilitates remote contact. You don’t always have to be physically present in the office to avail the benefits of the system. The good news is that all of these features will be covered by whatever fees the provider charges you.

Wi-Fi based VoIP has another benefit over the hardware system; it can be accessed through a cell phone as well. This greatly reduces the hassle of always carrying a laptop.

Does your internet connection matter?

Since VoIP data transmission is wireless, the speed of the internet determines the connectivity. There are other factors too, but the internet connection takes the lead. The monthly amount that you pay your internet service provider also indirectly affects the overall cost of the process.

Other than the cost and connectivity, even the voice quality is hugely dependent on the internet connection. The more devices that are dependent on the same connection, the less effective the network. This is why you need to carefully examine the infrastructure of your network before signing up for a VoIP service for your business. If you feel like the bandwidth won’t appropriately support the VoIP, you might have to upgrade it.

Other than that, you also need to prepare your network for deployment. For this, you’ll first have to make a note of the number of calls you’ll be making every month and the number of people you’ll be taking on board for video conferencing. You can carry out the speed and performance tests using online tools. If you’re not the sure about the bandwidth you’ll need, get in touch with your internet service provider and they’ll guide you accordingly.

Some of the most common VoIP service providers that provide unparalleled custom services are RingCentral, Vonage, DialPad, 8×8, Ooma, and Grasshopper. If you’re confused about the one which will be ideal for your business needs, you can always head to the website of Top5 Business VoIP for a quick comparison. No matter what the size of your business, we will help you choose the one which enables you to save some money and fits your needs.

Vonage has been the popular choice for business telecommunications for years. In fact, it was an award-winning small business phone system in 2018, courtesy of its uncompromised customer service, comprehensive interface and cost-effectiveness.

The VoIP service provider is known for its innovative features and exemplary plans and pricing options that can cater to businesses of all sizes. Moreover, the network also offers a 30-day money-back guarantee for its high-quality service. Launched in 2001, Vonage has become one of the most influential names in the telecommunications industry. However, the VoIP service provider can be slightly costly for startups and small businesses.

Therefore, we’ve compiled a list of VoIP service providers that offer the same quality of service, features and customer support as Vonage but are more budget-friendly for small businesses. So, without further ado let’s explore the best Vonage alternatives for you!

RingCentral

RingCentral is a great Vonage alternative and is trusted by more than 350,000 users. The VoIP service provider was launched in 2003 and is one of the best telecommunication solutions providers worldwide. RingCentral supports customizable features that accommodate businesses of all sizes; big or small. The VoIP service helps businesses improve internal communication to boost productivity levels and generate more revenue.

The plans and pricing are so comprehensive that there’s something for everyone! Starting at as low as $19.99 monthly per use, the network can cater to over 100,000 users! RingCentral also offers a fairly easy setup and user interface so that small businesses that can’t afford an IT team can make use of the service without difficulty. Moreover, the VoIP service also provides a customer support program that’s available 24/7. In fact, in the event of an issue, you can schedule an appointment with an implementation advisor, who can walk you through all your communication needs to ensure your satisfaction.

Ooma

Yet another award-winning VoIP service provider, Ooma is another great Vonage alternative. It might do things a bit differently, but the end results are equally satisfying if not more than others. For starters, Ooma has introduced Ooma Telo, a unique feature that’s available for a one-time payment. This is especially great for businesses who believe in reaping the rewards for one-time hefty investments.

Ooma Telo comes at a lump sum price of $129.99 for hardware and starts at as low as $9.99 monthly fee, with international calling at 1.4 cents per minute. Moreover, all Ooma Telo needs is a reasonably good internet connection to work, which is something small businesses can arrange easily.

As for the plans and pricing of Ooma, they’re not as straightforward as RingCentral’s or Vonage’s. But that’s only because Ooma is incredibly versatile and has several options to choose from. So it’s better to call their customer representatives to get the right price for what you need. This way, you don’t have to sign up for a plan that overprices you for features that you neither want nor need. As a result, you save a ton of money that could be invested elsewhere in your business.

To make the process easier, the customer support program of Ooma is highly functional and available 24/7 along with an in-depth FAQ section on their main website.

Voxox CloudPhone

An incredibly powerful communications provider, CloudPhone serves small businesses well. With a standard monthly rate, it allows startups to use a local number with multiple extensions along with offering an auto-attendant.

In fact, Voxox CloudPhone is considered the ideal VoIP network for businesses that don’t require more than 10 extensions. The VoIP service provider also supports an incredibly easy-to-use interface and comes with a smartphone app that’s compatible with both, iOS and Android systems. The system is also incredibly easy to set up and install as it requires no new hardware. This saves your business money on equipment and allows your employees to work on-the-go, increasing their productivity and job satisfaction simultaneously!

Although paying extra will get you a bundle of advanced features, the standard plan has its fair share of useful features, including conference calling, call routing, call recording, inbound fax and many more.

Their customer support program is also remarkably efficient and can be approached via phone and email, both.

CloudPhone is one of the best VoIP service providers for small businesses and businesses that are looking to grow in the future.

Grasshopper

Founded in 2003, Grasshopper has helped over 3,000 entrepreneurs establish their business via mobile communication solutions. Grasshopper is most suited for small businesses and startups as they’re usually run remotely by a handful of people.

The VoIP service provider is highly customizable in its plans and pricing, which allow clients to choose a price model that caters to their specific requirements without taking a blow to their budget. Grasshopper has three comprehensive plans; Solo, Partner and Small Business, all of which are targeted toward catering startups and small businesses.

Grasshopper also understands that small businesses can’t afford a tech team; that’s why they’ve designed a user-friendly interface that allows for easy setup and functionality. In addition to this, the communications provider has an expansive FAQ page and a live chat option that’s available 24/7 to help their customers solve installation or running problems.

Which is the Best VoIP for Your Business?

While all the VoIP service providers mentioned above have their own virtues, there isn’t a universally acknowledged VoIP service provider that’s perfect for everyone. Rather, the best VoIP service provider is the one that’s best suited for you and your business. Therefore, when you set out to choose a VoIP service provider for your business communications, you first need to assess what are the qualities and services you require of a VoIP service provider and what is the amount you’re ready to pay for those services.

Once you’ve figured out what you need, head over to Top5 Business VoIP to review and compare the top VoIP service providers for small businesses to find the one that fits your needs.

The beauty of the VoIP service provider industry is that it keeps evolving with the times, keeping individuals and businesses on their toes. That’s why, in such a short period of time, the technology has garnered over one billion users around the world!

However, while the exciting advancements in the VoIP technology prove to be beneficial for our telecommunication needs, the constant upgrading can be overwhelming for those who’re considering to switch from their traditional phone line set up to a VoIP cloud-hosted network.

That’s why the experts at Top5 Business VoIP review all the top VoIP service providers on the market to help people evaluate the services and features of potential VoIP networks to find the one that suits their business best.

Today, we take on two of the best VoIP service providers; Ooma and Nextiva and pit them against each other so you can analyze which of the two will emerge victorious as your communications solution!

Ooma is an excellent VoIP service for small and budding businesses that are looking for simple but reliable communication solutions. Ooma’s seamless setup helps them get started and running within minutes because it’s compatible with existing phone sets, cutting the installation time in half.

However, Ooma doesn’t have a money back guarantee right now, which might set some people back.

On the other hand, while Nextiva comes with a money back guarantee, it supports a slightly more complex interface that features several intricate procedures, which might intimidate small businesses that don’t necessarily have an expansive tech team on board.

Ooma & Nextiva Business VoIP Overview

Whereas Ooma was founded in 2004, Nextiva was launched two years after. And although Ooma offers communication solutions for small businesses that require no more than 50 extensions, it still has a better understanding of the VoIP market than Nextiva. However, what Nextiva lacks in experience, it makes up for in its long-standing list of features:

Ooma & Nextiva Business VoIP Features

Ooma Features

As discussed above, Ooma proves ideal for small businesses, because it offers just the right amount of added functionality that ensures your business looks credible and runs smoothly. Sure, it’s not bedazzled with sparkly features but that amounts to its uncomplicated interface that helps businesses operate their communications network without having to worry about anything.

Moreover, Ooma also supports a powerful mobile app and has recently launched Ooma Telo that allows for wireless and more flexible communication solutions as it can work directly on your existing phone sets.

Nextiva Features

In comparison, Nextiva is loaded with innovative features. Be it call management options or the unique NextOS portal that helps businesses monitor their communications, Nextiva and its range of features can take you by a storm!

Our Conclusion:

With the abundance of calling features, Nextiva wins this round, fair and square. However, since the VoIP service is so technically advanced, you might want to invest in IT personnel to get the hang of its interface.

Ooma – 4/5

Nextiva – 5/5

Ooma & Nextiva Plans and Pricing

Although Nextiva has three different pricing models to suit different business communication needs (each of which comes with a money back guarantee), the all-for-one pricing of Ooma really takes the cake here. Not only is it easier to wrap your mind around but since all of its plans are charged at the same rate, there’s not much choice to overwhelm new users.

Ooma Pricing and Plans

• $19.95 per month per user

Nextiva Pricing and Plans

• Office Pro: $19.95 per month per user
• Office Pro Plus: $20.95 per month per user
• Office Enterprise: $27.95 per month per user

Our Conclusion:

Nextiva’s detailed pricing models are inclusive of all sizes of businesses and since they’re affordable, they’re ideal specifically for large organizations who can afford to go big on their budget as they scale up. But since Ooma comes with a set rate of $19.95 monthly per user, it saves people from the overcomplicated pricing schedules. Moreover, since Ooma only has a one-time hardware fee of $249 it can be of interest for businesses that want to invest once and keep reaping the rewards.

Ooma – 5/5

Nextiva – 4/5

Ooma & Nextiva Ease of Use and Setup

Ooma Business VoIP prides itself on providing seamless and hassle-free connections as not only does the service integrate with pre-existing phone lines but it also enjoys a rather simplified database that can be understood and worked out by anyone.

In fact, their mobile app is also specially designed to accommodate users that aren’t tech savvy so you can set it up now and have your staff communicating immediately after, as no additional hardware is required!

In contrast, Nextiva’s highly customizable interface can confuse many people. Because although the concept of being able to build your own network sounds appealing, when you have to actually do it in real time, it can be exhausting.

Our Conclusion:

When it comes to the ease of use, there’s no competing Ooma and that’s why we give this one to Ooma!

Ooma – 5/5

Nextiva – 3.5/5

Ooma Customer Support

• Phone – 888-711-6662, 24/7
• Email – customeradvocate@ooma.com, sales@oomacare.com
• Live chat – 24/7
• Comprehensive FAQ

Nextiva Customer Support

• Phone – (800) 285 7995
• Email – online form or office@nextiva.com
• Live chat – Monday to Friday 5am to 6pm; Saturday to Sunday 6am to 6pm (AZ Time Zone)

Our Conclusion:

As a new business, you need a customer support program that’s available 24/7 on various channels. That’s why, Ooma is the winner here!

Ooma – 5/5

Nextiva – 3.5/5

The Winner is Ooma!

Ooma – 4.5/5

Nextiva – 3.5/5

You can compare Ooma and Nextiva with other VoIP service providers, or review the top VoIP service providers on the market separately in detail on our website today!

The world of VoIP service networks is ruled over by some of the top VoIP service providers, however, among the best, RingCentral has emerged victorious this year as the award-winning small business phone system for their incredible customer service, advanced technology and a budget-friendly monthly cost.

But that’s just the tip of the iceberg. RingCentral has a number of unique and innovative features that puts it at the top of the list.

So, if you’re on the journey to find out what makes RingCentral the leading VoIP service provider, let Top5 Business VoIP guide you:

The History of RingCentral

RingCentral is one of the earliest VoIP service providers in the industry. First founded in 1999, the company launched its cloud-hosted IP phone service in 2003. The company headquarter is in Belmont, California but it has divisions spread across the US, as well as the rest of the world, including in Toronto, Paris, London, Ukraine, and many more.

RingCentral Today

Over the years, the cloud communications provider has evolved as one of the best VoIP networks in the industry. It has also been voted number 1 by Synergy Research Group in terms of having the highest market share as well as the highest subscriber count in the industry!

In fact, RingCentral is trusted by over 350,000 businesses around the world! And the reason is simple but multiple-fold: RingCentral provides one of the best VoIP communications solutions for both, businesses and residences. Because while RingCentral can provide quality VoIP features and data packages for a handful of users, it can also cater to giant corporations’ business telecommunication needs.

The company offers a variety of customizable features that not only allow for seamless and efficient communications but also boost your employees’ productivity levels by allowing for excellent workforce collaborations and job motivation.

No matter the size or type of your business, RingCentral can cater to all your needs and requirements with its incredibly flexible and inclusive plans and pricing:

RingCentral Plans and Pricing

The various data plans and pricing models that RingCentral offers can suit businesses of all sizes; whether you’re a small group of people running a start-up or the managing director of a multinational that requires over 100,000 extensions, RingCentral has a plan for everyone!

In fact, of the many pricing schedules, we have listed down a few options to give you an overview of what you get at what price:

Essential:

Starting from as low as $19.99 monthly per user, this plan can support up  to 10 extensions and allows up to 4 people for voice and video conferencing. Moreover, the plan comes with unlimited phone calls, unlimited business messaging and offers up to 100 toll-free minutes.

Standard:

This plan starts at $24.99 monthly per user and allows unlimited users. It supports 4 people per meeting and along with offering unlimited calling and business SMS, it also provides 1,000 free toll-free minutes.

Premium:

Starting from $34.99 monthly per user, the premium plan is ideal for medium-sized businesses as it supports unlimited users, 100 people per conference call, 2,500 toll-free minutes, unlimited calling and SMS along with custom app development, multi-site support, automatic call recording and voicemail to email transcriptions.

Please note that every plan comes with the offer of add-ons like online RingCentral fax and RingCentral Office, but these will cost extra. However, since all plans also come with a free trial and anytime cancellation policy, you can sign up to review their service and features without fearing any hidden charges.

RingCentral Ease of Use and Setup

RingCentral has always prided for having a user-friendly interface that allows the ease of use and setup. When you sign up with RingCentral, you can set up and activate your RingCentral account within minutes without any trouble. Although the setup is as simple as it can be if you follow the guide provided by the company, if you still face trouble you can always get in touch with their implementation advisor or call their customer care program that’s at your service 24/7!

RingCentral Customer Support

As discussed above, RingCentral’s customer care program is always available and is quite comprehensive. In fact, it’s available on multiple channels to suit your comfort. You can call their representatives anytime, drop an email or approach them over live chat, help will be provided, instantly.

Moreover, there’s a highly detailed FAQ section on their website that offers solutions to many common queries that may arise during the installation and running of their service. However, if you still need help or guidance, you can also check out our Guides Archive and get instant help!

RingCentral Unique Features

RingCentral’s features and services have won the hearts of many. From basic call management options like call routing, call forwarding, call transferring and voicemails, it also provides operative and collaborative solutions such as video calls, call conferencing. Their personalized systems of Glip, Professional and Meetings have become champions of workforce motivation, teamwork and communication.

The network also allows for 3^rd party integrations with CRM platforms such as Google and Microsoft to enhance your business productivity. And with its ultimate scalable packages, it helps businesses grow organically without incurring high costs.

RingCentral Bottom Line

RingCentral is a popular choice for all the right reasons. It’s fast, cost-effective and versatile. It caters to all types and sizes of business needs and helps businesses prosper, whether you’re working from within an office space or on the go.

If you’re planning to sign up for a RingCentral plan, we wish you all the best! However, if you’d like a more in detail review of the VoIP service provider, we can help you.

In fact, we can also help you evaluate RingCentral alternatives, by providing comprehensive reviews of the top business VoIP service providers and helping you compare their services, features and price plans so you can decide for yourself which is the best VoIP service provider for your business!

Running a business in today’s competitive cut-throat economy is not easy. The market share is low, the expenses are high and rival companies are everywhere! That’s why, as a growing business, you need all the help you can get to succeed. In such events, using VoIP solutions for your business’s telecommunication needs is better than using traditional telephone services. In fact, it seems that VoIP solutions are the only option for budding businesses.

But is it true? Are customizable VoIP solutions really better for your business? Let’s find out!

Avail Versatile Services

Signing up for a VoIP service network has its own perks. Off the bat, VoIP solutions prove to be better than traditional landlines because they can offer services that your local phone company can’t even envision! As a result, growing businesses can enjoy unique features like voicemail to email transcripts, auto-attendants, call management services, online fax and many more.

Although VoIP is a telecommunications solution, it’s a lot more than that. The versatility of the service helps businesses grow by boosting productivity levels, increasing revenue and strengthening customer relations.

As a budding business, you have a set budget for everything; neither can you afford a highly advanced IT team nor can you employ an all-hands-on receptionist. However, these are some of the essentials of running a successful business. Therefore, finding a customizable VoIP solution becomes about more than just finding communication solutions. A VoIP network and its versatility will help your business enjoy benefits that won’t be possible otherwise considering your tight budget.

Avail Customizable Plans

While it’s true that the versatility of customizable VoIP service providers can offer businesses great cost-effective benefits, you have to be certain that the plan you sign up for has all the features you want and none of the features that you can do without.

Fortunately, unlike traditional phone network that supports a standard plan for all business needs; the top VoIP service providers offer you customizable plans where you can have add-ons at reasonable rates. So, for instance you’re a local business, you can sign up for a plan that doesn’t offer international calling and save money on long-distance calling minutes.

Avail Customizable Pricing Models

Since cost is a major factor in decision making for most small and growing businesses, customizable VoIP solutions are a great fit for your budding business. That’s because the best VoIP service providers on the market offer pricing models that cater to all businesses and budgets. In fact, the top contenders like Vonage and RingCentral can actually support businesses that have only a handful of employees to corporate giants that require over 100,000 connections!

The made-to-fit pricing schedules not only help you find the right price model to suit your budget but also help you plan for the future because you’ll know what to expect if you ever decide to expand or scale down your business.

Avail Customizable Features

What makes VoIP technology indefinitely better than traditional telephony is not just the availability of multiple features but it’s also the fact that each feature can be customized to your own tastes and preferences! Every business is unique; therefore the needs and requirements of every business are unique as well. VoIP service providers allow you to set your own hold music, manage conference calls, block numbers, etc. at your own accord.

When you sign up with a VoIP service plan for your business, you can personalize the plan as per your business needs. It’s very much like having an on-premise IP communications network, but it’s considerably cheaper, making it ideal for a budding business that can’t afford to manage its own communications network.

Avail Customizable 1-800 Numbers

Another great benefit of signing up with a customizable VoIP service provider is that you can request for your own customized US 1-800 number. That’s right! The incredibly sought-after 1-800 number can be yours without spending tons of money.

The best VoIP service provider not only provides you with the option of acquiring a 1-800 number but you can also come up with your own personalized number! For instance, if yours is a pet shop establishment, you can acquire a 1-800 number that has a combination of digits that spell out either a service that you provide or is representative of your business, such as 1-800-PET-SHOP. The number is easy to remember and therefore will make it easy for your customers to remember you.

For a budding business, this can prove highly beneficial because not only will the 1-800 number bring credibility to your business but since it’s toll-free, your customers will be more inclined to call you.

Avail Customizable Customer Support

Since VoIP is a relatively new technology, it can be slightly challenging for you to get used to the system. The top VoIP service providers understand this predicament; therefore not only do they offer 24/7 customer support. But their customer support programs are so versatile that they’re available on multiple platforms so you can choose whichever you’re most comfortable with.

This means that if you need help installing your VoIP network or setting up your account but you’re not comfortable asking for help on the phone, customizable VoIP solutions will provide you customizable customer support so you can get help from their live chat or even a comprehensive FAQ section on their website.

The Final Verdict

In conclusion, the answer to the question: are customizable VoIP solutions better for a budding business, is a resounding yes! VoIP communication networks are a smart and modern option for all businesses that aspire to grow and flourish.

However, since there are so many VoIP service providers to choose from, the choices can be overwhelming, especially for small businesses. That’s why the experts at Top5 Business VoIP have reviewed all the top business VoIP service providers for you so you can review and compare all the potential contenders for your business communications and make an informed decision!

Not too long ago, when the world hadn’t formally been introduced to the innovative technology of VoIP (Voice over Internet Protocol), hardly 10% of the global internet traffic could be credited to VoIP services.

And now, 15 years later, there are over one billion VoIP users worldwide and if forecasts are to be believed the VoIP industry would soon be worth a whopping $137 billion!

The rapid popularity of VoIP is a testament to how incredible the service is and how it has helped businesses grow and flourish. The technology comes with an expansive range of unique features that don’t just offer successful a communication solution, but they also support businesses exceed their own expectations!

That’s why the following giant organizations trust VoIP services to take their businesses on the path of success:

Uber

As the world’s biggest ride-hailing app, Uber has a huge global customer base. After being introduced as a concept in 2009 and launched the subsequent year, Uber quickly upset the taxi market around the world and pretty much monopolized the industry, due to its great and innovative service. However, upon market research the company found out that its customers and ride captains, both will benefit greatly from a VoIP connection. That’s why, in 2018, Uber introduced VoIP messaging and calling into its interface.

Now, users of the app can connect with each other without having to share their personal contact information or switching from the app to the mobile call option to make the call.

As a result, Uber wasn’t just able to make their service more comprehensive than before, but it was also able to improve their customer satisfaction ratings.

Burger King

Another multinational corporate giant that enjoys VoIP services is the fast food chain, Burger King. In fact, Burger King is one corporation that took a shot on VoIP when no one else would bet on it. The corporation switched to VoIP from traditional telephony in 2004 and immediately saw a 35% reduction in their costs! Although the switch was initially made just in the Canadian division, the positive effects of the service caught on pretty quickly and soon Burger King designed an on-premise VoIP network for their internal telecommunications at their headquarters in Miami for over 900 employees.

However, soon after the company realized that they couldn’t maintain an on-premise VoIP network because of how rapidly their organization was growing, courtesy of VoIP service, in 2013 the company decided to team up with Nextiva, a well-known VoIP service provider, to handle their VoIP communications.

AllState Insurance

In the insurance industry, communication is the key. You need proper, detailed and healthy relations with your customers; the management at AllState Insurance understands this, and that’s why they stay connected with their clients via a VoIP network that ensures communications remain seamless and cost-effective. While some AllState agencies use 8×8 VoIP, others depend on services like Aptela for efficient PBX functionality.

VoIP helps insurances agencies cap on costs by providing features like auto-attendants, mobility, call forwarding and transferring along with helping raise profits by improving customer relations and business productivity with enhanced telecommunication solutions.

While there isn’t a unified VoIP service provider for AllState Insurance, the company still trusts the technology of VoIP over conventional landline to carry out their communications.

Bank of America

In 2005, Bank of America collaborated with Electronic Data Systems to introduce almost 200,000 IP phones into the bank’s system pertaining to US internal operations. This plan was successfully powered by Cisco that not only enabled the bank to maintain its communications over IP phones but also introduced over 2000 wireless into the system to promote mobility.

Later in 2010, Bank of America partnered with Cisco again to establish comprehensive telecommunication solutions and management. By the year’s end, the VoIP network was implemented across the organization that saved BoA time and money through portable calling platforms. This way the bank now generates more revenue than it could ever have with traditional phones, which don’t support communications on-the-go.

The Government of the United States

VoIP has made such a positive impact on businesses that in 2007, even the White House agreed to incorporate VoIP communication solutions into their system. Although since it’s an intensely secretive prospect, the Defense Information Technology Contracting Organization, sought after a VoIP service provider that offered highly reliable but also highly secured communication solutions. That’s why they signed an exclusive contract with Cisco to avail IP communications for the government officials, especially for those who are on-the-go.

With VoIP government officials are able to keep in touch with each other, locally and internationally with more ease than conventional landline and can afford to do it at a lower price too!

To date, the Government of the US still uses VoIP for their telecommunications because the service is safe, fast and efficient.

In Conclusion

These are just a few of the several giant organizations that depend on VoIP services for all of their important as well as day-to-day communications needs.

The prime reason why all of these huge companies depend on VoIP networks for their communications is that VoIP is just a smart choice. It’s the designated landline alternative that has helped businesses and individuals, alike achieve their goals while staying connected with the world.

From scalability to portability; from traditional calling features, like voicemail and call transferring to innovative services like online fax and security alert systems, VoIP has completely revamped the way information technology was perceived and shared. That’s why, if you’re also considering signing up for a VoIP service provider for your personal or professional use, you’re making the smart choice.

However, since there are so many top VoIP service providers on the market, it can be difficult for people to maneuver their way through the options to find the one VoIP solution that’s perfect for them.

That’s why the experts at Top5 Business VoIP have compiled a list of the best VoIP service providers so that you can review and compare them against each other to find the one that suits your needs!

Everyday advancements in the latest technology are making our lives better and simply blowing our minds! One of those many innovative technologies is SIP Trunking. As times progress, not a day goes by when we don’t hear about it and its impact on telecommunications solutions.

But many people are still unaware of what SIP Trunking is, how it works and affects us.

Therefore, the experts at Top 5 Business VoIP have compiled all the relevant information for your understanding. So, without further ado, let’s jump right in!

What is SIP Trunking?

SIP Trunking, short for Session Initiation Protocol, is the system of transmitting voice and media telecommunications via the World Wide Web. In simpler terms, it’s the technology that helps individuals and businesses operate their communication over their internet connection as opposed to using a traditional phone (landlines).

The service of SIP Trunking is provided by SIP providers, which aren’t much different from traditional phone companies, except that their service is online and subsequently cheaper than their counterparts.

SIP Trunking and Your Communication Network

Since SIP Trunking is an IP connection, if you use VoIP solutions for your communications network, the service of SIP Trunking can be useful to you. SIP Trunking directs all voice and video calls over your VoIP network via signaling information.

A VoIP network runs on signals; it’s how it knows where the data has to be transmitted. That’s why SIP Trunking makes an important component in your VoIP communications network.

However, to better understand the technology of SIP Trunking we need to understand how VoIP communication solutions play out.

How Does VoIP Communications Network Work?

VoIP, which stands for Voice over Internet Protocol, is a telecommunication service that offers phone system over the internet as opposed to traditional telephony that is powered by your local phone company. In a VoIP network, when you make or receive a call the voice or media signals (in the case of video calls) are converted into digital signals, which are then transmitted over the internet.

This process of signal conversion can be understood as SIP Trunking. However, it’s a little more complicated than that:

How Does SIP Trunking Work?

Eliminating the physical network of a phone company, SIP Trunking is a unified communications protocol that requires no hardware, wire, circuit boxes to uphold a connection with PSTN; your phone service provider. SIP, which is the operative term, initiates the signaling process setting the premise for ‘trunking’.

Simultaneously, a SIP ‘Trunk’ is set up over your existing broadband connection, successfully eradicating the need for conventional phone lines.

When a call is made or received, SIP Trunking breaks the message into tiny data packets, tiny enough to be able to travel over the internet, and then these tiny packets are individually transmitted to the end use or intended recipient, where the data packets are reassembled to make a coherent message.

There are essentially two types of data packets; the first is the signaling packet that sets the premise for the call session. The second type is known as media packet, which as the name suggests, transmits media information.

So to speak, media packets transfer your voice and video messages across networks. The breaking down and reassembling of the data packets are done in real time so the caller and receiver don’t experience any lag or latency during the call. If explained in an example:

When you say hello on your VoIP Phone, the VoIP service converts your voice signals into analogue signals, or more commonly known as a binary digit combination in IT language. This is also known as the process of encoding. Via SIP Trunking your VoIP service provider encodes your data and decodes it so swiftly, that your intended recipient hears the ‘hello’ immediately after you’ve said it!

Your video or media messages are also transmitted in a similar manner as your message is broken down into media packets and delivered to the end user after they are reconstructed back into their original form. Considering this is just a single aspect of interchange, we can deduce how expansive and swift the process of data encoding and decoding must be to enable smooth communications.

However, for successful IP communication solutions, we need the IP address of both, the caller and receiver as well as the same coding system on both ends. Therefore, SIP Trunking becomes the common protocol between both parties.

Since SIP Trunking replaces analog landlines, it helps businesses and individuals operate their communication network through a single entry point. The reduction in phone lines therefore automatically translates into a reduction in the cost communications and their maintenance. But that’s just one of the many benefits of using SIP Trunking for your personal or business telecommunications.

Benefits of SIP Trunking

SIP Trunking can help individuals and businesses from high phone bills, costly long distance calling, incoming call charges and IT and maintenance expenses.

Moreover, when you use VoIP phones that operate on SIP Trunking, you enjoy scalability for your communication network. You can expand and modify your plan without hassle as they’re hardly any physical phone lines to worry about. In addition to this, VoIP systems run with SIP are highly reliable and can run smoothly on standard internet speed.

SIP Trunking is easier, faster and most importantly cheaper. That’s why many residences and businesses are switching to VoIP with SIP because it makes their communication experience better.

However, since there are so many SIP-enabled VoIP service providers on the market it can be difficult to decide on one VoIP service that suits all your business’s needs and still falls in your budget.

That’s where we come in. We’re a leading online VoIP reviews portal where we offer comprehensive reviews for the top business VoIP service providers on the market and compare them against each other so you can determine the best VoIP network for your business.

Moreover, once you’ve decided on your VoIP service provider, we can also help you set up your network with useful guides and tips.

VoIP, also known as Voice over Internet Protocol communication solutions have become a popular choice among individuals and businesses alike for their telecommunication needs for several reasons. VoIP is fast, reliable, easy and most importantly, cost-effective. That’s why even though the technology only came out a few decades ago; it has garnered so much success that experts have predicted it would soon be evaluated at a whopping $137 billion!

However, VoIP doesn’t just have a positive impact on its immediate users; rather it’s a beneficial communications solution for the whole world! That’s right! VoIP is an environment-friendly technology that helps you and your business become more sustainable.

So if you’re an environmentally conscious entrepreneur running an eco-friendly business, VoIP is ideal for you because it can help you adopt green solutions for your business activities such as:

Working Remotely & On-the-Go

Since VoIP phone systems don’t tie you or employees to your office desks, you have the opportunity to stay connected no matter where you are. With features like mobile extensions, video calling and conferencing companies can communicate and collaborate without having the need of congregating in an office environment. As a result, employees don’t have to commute to work every day, which doesn’t just save them from the stress and exhaustion of making long journeys but also helps reduce carbon emissions.

By opting for telecommuting, businesses can cut down on air pollution because transportation is the greatest source of carbon emissions in the US, especially cars. So, when you switch to VoIP solutions and allow your employees to work from home, it doesn’t just improve their job satisfaction but also prevents them from increasing air pollution and contributing to traffic congestions.

Working with Less Hardware

Using traditional telephony means employing an expansive range of hardware and equipment that’s required for the set-up, not to forget since conventional phone lines are installed underground, there’s a lot of gear that goes into making communications possible.

As opposed to this, VoIP systems are hosted on the cloud and the calls are transmitted over the internet, rather than landlines. This reduces the amount of wiring needed to keep the communications running. Moreover, VoIP can work on your existing analog phones and even mobile devices, which means that you’re not required to purchase new hardware when you decide to switch to VoIP for your telecommunication solutions.

As a result, the amount of waste that ends up in landfills is reduced by almost half! This helps keep the earth and its surface clean and green, promoting a healthier environment.

Working Paper-free

Even in the 21^st century, where everything is digitalized paper waste is a problem that we’re constantly dealing with. In fact, it has been found that 50% of the waste that businesses throw out is in the form of paper. And given that paper is made from trees, it’s leading to rapid deforestation around the world.

To curb excessive paper waste, many businesses have gone paper-less and instead use VoIP services to help them achieve their goal. That’s because many top VoIP service providers offer online fax facilities to their users that completely eliminate the use of heavy-duty fax machines in office spaces.

As a result, not only do businesses save on the cost of paper but they also save the cost of maintaining fax machines and training employees to operate them. With online fax, businesses can send and receive faxes from their desktop and even mobile devices. The best part is that the faxes are also saved on their VoIP accounts so the company doesn’t have to deal with laboring paperwork to sort through their fax.

Working with Energy-Efficient Solutions

Traditional phone lines occupy a lot of space, considering they need cables, servers, desk phones and other hardware to work successfully. On the other hand, to run a VoIP connection successfully all you need is a phone that supports VoIP services and a reliable internet connection. This doesn’t need a huge office space.

As a consequence, businesses don’t have to invest in proper office buildings, which not only saves them building and rental costs, but it also helps them cut down on energy usage as there’s no need for central air conditioning. The lowered energy cost isn’t just beneficial for the company; it’s good for the planet as well.

Do You Need to Go Green?

Now that we’ve decided that VoIP is an environment-friendly communications solution, we must direct our focus to why you should consider going green. Other than the fact that being sustainable is a universal responsibility of all the inhabitants of this planet, supporting sustainability can also help you gain potential clientele.

That’s right; as the times are changing, people are becoming more conscious of their choices because they’ve come to take into account the consequences of their actions and expenditure. In fact, according to recent reports, 88% of consumers in the US and UK aren’t just watchful of their own actions but they also want businesses to turn to sustainable solutions, to help them make a difference.

Taking this curve in consumer patterns into account, it’s safe to say that going green and opting for eco-friendly solutions for your business activities is the need of the hour because consumers are more likely to trust and deal with enterprises that share their values.

Final Word

Since caring for the environment is an ethical choice and can also help you save money and gain more clients, it seems the best choice for your business to go green. However, in your pursuit of sustainability, you should with opting for a VoIP connection because its various virtues will help you set on the right path without wasting any extra money or resources.

But since there are so many great VoIP service providers on the market it can be difficult for you to choose the one that’s ideal for your business’s telecommunication needs. Therefore, the team at Top5 Business VoIP has reviewed the top business VoIP service providers for you! You can also compare VoIP providers and learn about VoIP technology to make an informed decision.

Over the last few years, corporations have been channeling most of their efforts on customer satisfaction. It emerged as one of the most important metrics of a business’s profitability and a vital key performance indicator. We live in an era when even one unsatisfied customer can push a company towards doing better and delivering better services.

This is why companies have started investing in smarter business solutions to streamline customer service departments. One of these services is the Voice over Internet Protocol (VoIP). In this post, we will be discussing the importance of customer support programs and the role that VoIP has to play in them.

Why is customer support important?

We live in a time when customers have tons of options to choose form and switching costs are very low. Millennial customers are also well-informed and know how to compare one service with another.

It’s not a hard task to acquire customers; the real deal is retaining them. This is why the term ‘after sales service’ has come to the fore in recent years.  No matter what industry they belong to, companies are now focusing on how to establish long-term relationships with customers.

This has the advantage of making your customer a brand evangelist. If they’re satisfied and like your services, they’re likely to recommend them to friends and family. This serves as a free and effective marketing tool for companies. In marketing, this stage of customer satisfaction is referred to as the ‘third moment of truth’. This is when a customer becomes a fan of the product/service and carries the message forward.

These days, customers are looking for holistic, one-stop solutions. They don’t like visiting multiple stores and locations to get their work done. Take software troubleshooting as an example; customers want someone who can download software, provide technical support, and look after updates and monthly maintenance. They also want a service which is available 24 hours a day. If you fail to provide this kind of service, you’ll lose potential customers.

What kind of support does the customer want?

No matter what the nature of your business, one of the primary requirements of every customer around the world is promptness. This is the age of the internet, after all; gone are the days when shoppers visited stores in person to get complaints registered and queries addressed. Not only do they want their issues resolved from the comfort of their bedroom, but they also expect the company to have a proactive approach. Customers hate lag, delays, and interruption.

This is why the Voice over Internet Protocol is the future!

What is VOIP?

VoIP refers to a mechanism which enables the transmission of phone calls using the internet. Under this system, data is transmitted in the form of packets using IP, and not PSTN. This is also referred to as internet telephony.

An important and relevant type of VoIP is Business VoIP. It’s used by small and medium scale enterprises to carry out various ‘private branch exchange capabilities.’ By this, we mean that it enables them to carry out conference calling, automate attendants, and put desk to desk calling systems in place. This means that they fulfill the same function as a traditional landline communication system, except that they’re more advanced, faster, and beneficial for businesses.

How does VoIP add to customer support?

Here are some ways having a VoIP system can benefit the customer support system of a company:

1. Enhanced communication

One of the success factors for any business is how effectively they’re able to communicate. VoIP is very multifunctional in nature. It doesn’t just allow you to make and receive calls over the internet; it also facilitates videoconferencing. It gives you the ability to get in touch with potential stakeholders without being physically present in the same room as they are.

Speaking from the customer’s perspective, VoIP can help you skip the hassle of conducting in-person meetings with your customers. Let’s say you’re running an entrepreneurial venture that deals in customized home décor solutions. In cases like these, the customer needs to be kept updated and informed at every stage as the product is manufactured. For this, the company needs to repeatedly get in touch with the client to get their feedback. With the help of VoIP, you could carry out seamless video calling. There will be no losing contact midway; no hefty bills, and no need to hire an attendant. This will also give you an edge over your competitors.

2. Better allocation of funds

VoIP enables businesses to go paperless. Not only is this an environmentally-friendly solution, but there is also no need to write letters and send out faxes to customers to address their queries. All you need is a functional internet connection. Since the system is cloud-based you also don’t need to invest in new hardware.

When all of these costs are ruled out, the business is left with more funds to allocate to enhancing the quality of their offerings and customer service. The same funds can also be effectively used to start loyalty programs for customers as a way to reward customers who have been with the brand for years. Or, you could use it to provide better technical support, free updates, and software maintenance. All in all, it only means more value for the customer.

It’s undeniable that a VoIP service goes a long way in enhancing customer satisfaction through better communication. If you’re confused about the best VoIP service providers to choose from, you can compare the most viable options through our website. At Top 5 Business VoIP, we strive to help you choose the best service for your business.  

Here is the importance of unified communication:

Understanding how On-Premise Voip ensures business data security:

The importance of integration between CRM and Voip for business:

The advent of VoIP service, traditional landlines are starting to disappear. People now prefer lower costs, better quality, more convenience and easy portability—everything you can find in a VoIP system!

Whether you’re looking to get the service installed at home or at the office, VoIP is perfect for every environment. If you’re tired of getting your landline fixed and replaced, perhaps it’s time to make the shift! Here’s why replacing your landline with a residential VoIP service is totally worth it:

High-Speed Calling

VoIP services work with the help of the internet—so if you already have internet at home, you won’t have to make any additional expenditure for it. What’s more is that you get a single phone line that can be used for both, local and international calls.

Service providers offer a variety of affordable rates that allow you to make cheap calls, without compromising on the quality. You can even get packages that offer flat-rates! Not to mention, a high-speed internet means high-quality calling!

Your Number Stays the Same

If you’re worried about losing your current number when you shift to VoIP; then relax! You won’t lose it! The top VoIP vendors offer you to keep the number, so you don’t have to worry about staying in touch with people who have your old number.

Multiple Devices

With VoIP phone service, you can turn any smart device in your home into a calling platform. This means that a number of people can use the cloud-based phone service at the same time. The mobility feature allows you to stay connected with your contacts irrespective of your location—all you need is an internet connection and you’re good to go!

Easy International Calling

Remember how expensive calling overseas used to be? Not anymore! With VoIP service, you can make cheap international calls—this is perhaps one of the biggest advantages of VoIP. It allows you to use your US number even when you go abroad, saving you the trouble and cost of paying hefty international fees.

Affordable Rates and Easy Installation

The affordability offered by VoIP services is incomparable. You can stay connected with people on the other side of the world, all in the comfort of your home, and at incredibly low rates. Service rates can be as low as $6–$7, with additional features of unlimited calling! Many providers also allow for a one-month-trial period or a money-back guarantee. So you don’t have stress about getting the wrong service.

Installing the cloud-based phone system might sound a little too technical and complicated, but it couldn’t be simpler! All you really need is a high-speed broadband internet connection and know where the router is—the vendor will give you all the instructions for setting up your VoIP system easily.

If you’re sold on the benefits of getting a VoIP service as a landline alternative, then it’s time to find a suitable VoIP service! Head to our website for a list of the top 5 VoIP providers and compare them side by side to find the best service for you!

Voice over Internet Protocol (VoIP) technology has revolutionized the way we communicate—whether it’s business or personal communication.

By getting a VoIP service installed, you no longer need to worry about expensive call rates and choosing call-hours carefully. What’s more, you can enjoy the various other features that make VoIP services so attractive.

Businesses today operate at a very fast pace; this has created a dire need for more efficient and mobile communications solutions. To cater to this need, most of the top VoIP providers have introduced mobile applications that allow you to use their services on-the-go.

We’ve listed three VoIP services that have the best mobile apps below:

Vonage Mobile

With Vonage Mobile for Android and iOS, you can make internet calls from anywhere, as long as you have an internet connection. Because the app uses the internet, Vonage-to-Vonage calls are free! Local calls are also free, and the rates for international calls are very affordable!

However, for making overseas calls, you’ll have to purchase Vonage credits which are also available in the app.

Vonage System is extremely easy to set-up and install, the call rates are great, the call quality is impeccable, and the mobile app is incredibly lean!

Ooma Mobile App

Ooma is one of the most reliable and reputable VoIP systems in the market—although it’s known for its base unit, the mobile version of Ooma has all the same features, but without any additional hardware!

You can expect to get call transferring, conference bridging, extension dialing, on-hold music, and local and toll free numbers.

The Ooma mobile app is available for both Android and iOS. It allows you to make local and international calls at impressively low rates, and also allows you to make unlimited calls in the U.S. and Canada. Since the app uses the internet, you can save up on your mobile data bu using WiFi.

With the Ooma mobile app, you can stay connected with your Ooma system 24/7, as it’s linked to the main Ooma account. It also includes the company’s PureVoice HD technology which ensures a quality calling experience without compromising bandwidth!

RingCentral

The RingCentral mobile app provides integrated communication by connecting your phone devices with the main RingCentral system. With the app, you can connect with your team members from anywhere in the world—across rooms and borders!

The mobile app has several features that make your on-the-go communication efficient and effective—call flip, call transfer, real-time conference, and file sharing are just some examples of these features. With RingCentral, you can be sure to get a quality call and video service, making your experience nothing less than perfect!

Sign up for a top VoIP service and stay connected with your business colleagues and loved ones at all times. Find a list of the best VoIP providers on Top 5 Business VoIP and compare them to find a service most suitable for you!

If you’re running a business in this economy, you would know that at the end of the day, it all comes down to how much money you’re making. Therefore, you need cost-effective business solutions that can help you minimize your costs and maximize your profits. One of these business solutions is VoIP. VoIP or Voice over Internet Protocol is a telecommunication technology that uses the internet to transmit calls across platforms. But how does it help save you money? Let’s find out!

International Calling on Local Rates

One of the strongest selling points of VoIP is their treatment of international calling. Unlike landline, VoIP uses the internet to transmit both local and international calls; think of this process like sending an email; is there any difference between sending an email to a person sitting next to you and someone living across the globe?

VoIP calling works in a similar fashion; since all calls are made over the internet; they’re virtually the same. This means that when you use VoIP solutions for calling abroad you’ll be saving a ton of money you would be losing with a landline.

The international calling rates of VoIP networks are almost as low as local calls; with many of the top VoIP providers even offering unlimited calling to certain countries in their calling plans so you can call around the world at the lowest rates possible!

Innovative Features

The great thing about using VoIP for business telecommunication is that because it makes use of the latest technology; you get to enjoy unique features that not only improve your calling experience but also boost your productivity levels.

These interesting features also help you cut down your costs with options like, auto-attendants and seamless call transfers by the virtual-receptionist feature. Such features eliminate the need for hiring a receptionist, saving you the cost of hiring and training someone to do a job that VoIP connections can perform without a hassle or any additional fee!

Easy-Peasy!

The technology of VoIP may sound intimidating but the truth is VoIP services are very easy to manage and make use of. They come with a user-friendly interface and most of the VoIP providers offer excellent customer care for installation and troubleshooting of the system; preventing you from having to employ highly-skilled IT personnel to sort out problems with your network. This saves you the time and money of acquiring an IT team that might be too expensive for you if you’re a small business.

If your goal is to save money and make profits, VoIP is the route for you! Just visit our website and review the top VoIP providers in the market. You can also compare them for their features and rates to find the VoIP service that suits you best!

1-800 numbers are an extremely sought-after communication tool that helps increase the credibility of businesses. US 1-800 numbers are toll-free, so current and potential customers can reach out to your business with ease, knowing they aren’t being charged for calling you.

However, as unique and beneficial as these toll-free numbers are, it’s just as difficult to get a hold of them.

However, with your Vonage subscription, not only can you get a 1-800 number for your business, but you can also choose the combination of digits so they spell your brand name or your primary service.

Need-to-Knows

Before you set out to claim your 1-800 number on Vonage, here are a few things that you need to consider:

Is the Feature Available on Your Plan?

Although Vonage is one of the many VoIP service providers that offer 1-800 numbers, the offer isn’t available on all their packages. If you’re planning to sign up for a Vonage plan;, make sure you get on their Business Cloud plan, since the offer is only available to Business Cloud customers. In case you’re already a Vonage customer, but not on the Business Cloud plan, you might have to consider switching your plan, which is very easy and doesn’t have any extra charges.

Is the Number Available on Your Plan?

Being on Vonage Business Cloud isn’t a guarantee that you’ll find the number of your dreams. Like you, several other people seek a 1-800 number. This means that it’s quite possible that the combination you’re looking for has already been taken.

Don’t be disheartened, though. There are plenty of other options. For example, if you aren’t able to obtain a representative number, try finding numbers with repeated digits or numbers that have a rhythm to them so they’re easy for your employees and customers to remember.

No Going Back!

Another thing people don’t take too seriously is how much time they should invest in deciding their 1-800 number. Remember, whatever you decide will remain with you—no takes-backs. So, take your time and choose a number that represents your brand before you market it to potential customers.

Set and Go!

Now that you know how to choose one, contact your Vonage customer care provider and ask them to hook you up with your own 1-800 number. Next, they’ll ask you to follow a few simple steps, which include choosing a number, checking its availability and setting it up for you. You can also get a US 1-800 number through your Admin Portal, which is an added feature in your Business Cloud account.

You can also choose to transfer a previously owned 1-800 number to your Vonage account and start enjoying the benefits today!

Other than the 1-800 number feature, Vonage has always provided its customers with what they need. Don’t believe it? Read this comprehensive Vonage review to find out! You can also compare its features and price plans with Vonage alternatives to find a VoIP phone service that suits you best!

Remember how you complicated it used to be calling internationally through a traditional landline—dialing country codes, using calling cards, paying high international call rates and all that? Well, VoIP solutions have made this a lot more convenient. You can dodge the high charges and hassle simply with the help of VoIP services. Discussed below are some ways in which VoIP systems have made long-distance calling a lot easier:

Lower Costs

VoIP services have not only made it simpler to make international calls; they’ve made it cheaper too. VoIP plans often come with a limit for a certain number of international calls that you can make. So it’s cost-effective to choose a plan with international calls, especially if your business operates overseas. Whether you get a plan with or without international calls, it’ll still be cheaper than calling overseas with a landline—it’ll only cost you a few cents per minute!

Get an International Number

VoIP services also have the option of purchasing an international number—this means that you can get a local number for another country. This option can be particularly useful for people who have families living in abroad, or for businesses that operate in another country. With this option, you can make calls that are charged on local rates, saving you more than a couple of extra bucks!

Using Mobile

Another benefit of VoIP systems is that they can be used across different devices. If you’ve got a VoIP plan; you can access the system easily through your smartphone via a mobile app. As mentioned before, if the plan includes the option of making international calls, then you can use your mobile to make overseas calls as well.

Some VoIP vendors also offer extensions that allow access to the VoIP service via your smartphone even if you’re not in the vicinity of the service. This is particularly useful for employees who’re working from home or are abroad for work trips. Sometimes, service providers also offer lower calling rates if you get your phone registered with them.

International Call Charges

There are several VoIP vendors in the market today and each of them offers different packages and prices. Not all service providers have the international call option, so they usually follow a schedule that charges a base fee for the local calls plans plus additional charges for any international calls that are made.

However, getting charged separately for international calls can add up to a hefty amount. So it’s better to look for VoIP plans that offer the option for international calls. When you’re looking for international call VoIP plans, make sure to confirm that the plan includes calls to countries you’re more likely to make calls to.

Are you looking for top VoIP providers for business? Visit Top5 Business VoIP’s website to find a list of best business VoIP services and compare their features to find your plan!

If you know what VoIP service is and how it works, then you probably also know about the infinite benefits of it. There’s no doubt that VoIP systems have revolutionized telecommunication and most businesses are now looking to get the service added to their workplaces.

But how do you choose the best VoIP provider from so many vendors in the market? Well, Top5 Business VoIP has compiled a list of the best corporate VoIP vendors to help you with your dilemma!

Here are 3 leading corporate VoIP services you should know about:

Vonage VoIP

If you’re looking for a service with flexibility, then Vonage is the right choice for you! Scaling up and scaling down is part of all businesses and this is why flexibility is an important consideration. You want to get a service that’ll facilitate your business with growth, and not the other way round.

Vonage offers three different models that are flexible and affordable: Starter, Essentials and Business. With Vonage, you can find a plan that’s suitable for your business and offers all the important features like call recording, voicemail, etc.

Ooma VoIP

Ooma is perhaps one of the most popular VoIP solutions. It charges a monthly base fare of $19.95 per user, with unlimited calling in the US and Canada. Ooma also has low international call rates, making it a very reasonable VoIP service.

Some of the features offered in Ooma include call transferring, virtual extensions and custom messages. And should the system breakdown or pose any errors, there’s a 24/7 helpline to assist you.

Ring Central VoIP

If you’re looking for a premium service at lower rates, then you should go for Ring Central. The service has a base fare of $24.99 per month and comes with 1000 toll-free minutes, and a mobile app with around 25 extensions. More than 300,000 businesses around the world have made the inexpensive Ring Central their choice of service!

Although Ring Central is seemingly ideal for medium-sized enterprises, it can totally work for small business too. Check out all the features included in a plan and sign up for one that only offers features that your business needs. This way you won’t have to pay for features that your business doesn’t require.

When choosing a VoIP provider, always consider the size, budget and requirements of your business. This way, you can make sure you don’t pay for anything more than you must. Find expert reviews on different VoIP providers on our website and choose the service that works best for you!

VoIP systems have revolutionized business communications methods, making workflow more effective and efficient. However, choosing the right VoIP service for your business can be tricky. Here’s what you need to consider while choosing a suitable VoIP for your small business:

Keep the Costs in Mind

The first and foremost advantage of shifting from a landline to VoIP is the cost saving. Needless to say, this is especially beneficial for small businesses that are often operating on a tight budget.

VoIP services come with several features but sometimes, you don’t need all of them. So it’s important to know what features are required for your business and find a package accordingly. This’ll save you some extra bucks that can be used for improving other business functions.

Features like local and international calls, auto attendants, web conference and call transfer are some costs that VoIP solutions help cut down.

Look for Features

VoIP solutions have a variety of services for small businesses—call monitoring and call transferring are two of the most basic ones. Some features that you might’ve overlooked include group calling, auto attendant and voicemail transcription.

VoIP basically offers cutting edge features that make the business workflow more productive. Businesses use these features to automate their customer service programs and to make internal communication more efficient.

When choosing a package, look for features that your business needs and additional features that can help with the workflow.

Functionality and Portability

The several features of VoIP reassure businesses that their communications are properly managed by reliable technology.

If your business is looking for technology that works smarter, then VoIP is the solution for that as well. It allows you to communicate with colleagues and clients from anywhere in the world! This means that the business never stops!

What’s more is that you don’t have to worry about changing your phone lines or getting new ones as your business expands—with VoIP, you just have to upgrade the package! That translates to fewer costs and even lesser hassle!

Getting a VoIP solution for your business means that you never have to worry about delayed communication, poor line connections and extra costs—when you move, your business moves!

The VoIP Adjust to Your Business

One of the most convenient features of VoIP systems is that they can be tailored to your specific requirements. You can choose which features you want to include in your package—this means you can build your own plan and hence, control your expenses.

Another added advantage of VoIP systems is that they’re future-oriented. As technology is advancing rapidly and bringing the world closer together, traditional methods of communication are becoming less likely to keep up with the fast pace. However, VoIP technology is well-suited to work with the rapidly changing world. Investing in a VoIP solution is, in fact, an investment into the future!

If you’re looking for the best VoIP providers for small businesses, then check out Top5 Business VoIP and find the service that’ll help make your business productive and efficient!

Voice over Internet Protocol, also known as VoIP is a telecommunication solution for households and businesses that are looking for reliable landline alternatives. However, most people get intimidated by the technical terminology associated with the service and don’t opt for it, even when it’s clearly the better option.

In this blog, we will debunk all the misconceptions and fears associated with the technology of VoIP services and help you understand what it is, once and for all!

What is VoIP?

VoIP (Voice over Internet Protocol) is a cloud-based calling solution that uses your existing internet connection to transmit calls across platforms. Started as an experiment in 1973, VoIP is a service that now holds enough power to replace landline from homes and offices, and allows for better and smarter communications.

How Does VoIP Work?

As mentioned above, VoIP uses your internet connection to work. To go deeper, it uses SIP Trunking instead of PBX to complete the process. SIP Trunking is the breakdown of your voice signals into small data packets which are then carried over the internet depending on the speed of your internet.

That’s right; the one prerequisite of successfully using a VoIP service is to have an efficient and fast running internet connection that can help transfer voice and video messages across networks in record time.

Advantages of Using VoIP

Because VoIP is a product of the latest technological advancements, it keeps improving with time; providing you with state-of-the-art features. To begin with, since VoIP works on the internet, it can easily integrate with CRM networks allowing for better connectivity. Moreover, it’s compatible with both, iOS and Android systems and can be downloaded and run on any mobile device.

VoIP services also come packed with mind-blowing features like video and conference calling, mobile app options, voicemail-to-email capabilities, on-the-go connections and much more!

The best part of it all is the ease of use. Most VoIP services come with a user-friendly interface and hassle-free installation and setup, so your connection can be up and running in no time!

Should I Get VoIP?

VoIP is an all-around winner; cheaper, faster, more versatile and above all, modern! So there’s no reason why you shouldn’t get on-board with VoIP. VoIP solutions offer innovative features like, seamless call-transfers and call-forwarding, along with exciting options of online faxing, voicemail-to-email capabilities and virtual receptionist. These will only help you grow and flourish.

So head over to our website and review the top business VoIP providers and compare them to find the one that suits you best!

As the world gets smaller, our connections across the globe get bigger. There was a time when the world wasn’t connected via people wanting to communicate with one another. But we don’t live in that world anymore; so why should our means of communication remain in the past?

VoIP or Voice over Internet Protocol is a telecommunication service that uses the World Wide Web to transmit calls across platforms by breaking them into tiny data packets. So, where does international calling fall into the picture, and is it important that we talk about it?

Yes, indeed; and here’s why:

International Calling with Landline:

For decades, people have been using the century-old landline to call their loved ones. However, the communication device that works on a PBX (Public Branch Exchange) system used copper wires to transmit voice messages across headsets. This meant that every call made was highly expensive, as the medium of transfer was based underground.

International Calling with VoIP:

Opposed to that, VoIP has been a game changer! International calling with VoIP isn’t only cheaper, but is all around a better experience than with landline. For starters, because all VoIP calls, local or international, are made over the internet, there’s not much difference in the treatment of the two. It’s just like sending an email; whether you’re sending one across the room or the planet; it takes the same amount of time and technology to transfer the data to the intended recipient.

Moreover, VoIP, being a technologically-advanced service, understands how often people have to call abroad that’s why most of the best VoIP providers offer international calling to a certain number of countries in their calling plans so customers can enjoy unlimited calling to those countries! As if that’s not enough, if for some reason the country you’re calling, isn’t part of the calling plan you’re on; you’ll be charged with the per minute base-fare, which is still a lot cheaper than calling international from a landline.

Other Benefits:

VoIP for businesses is a technology that not only helps businesses communicate, but it also helps them succeed globally! Therefore, you’ll find that the best VoIP providers offer 1-800 US numbers, and help you establish a global presence as an affluent organization in the eyes of your customers and help you prosper.

VoIP solutions are an out and out winner! They help you communicate across the globe with ease and are light on your wallet. So, if you haven’t switched to a reliable VoIP service up until now, review the top VoIP providers on our website and compare them side-by-side to find the one that suits you best!

Deciding to take the VoIP route for your business’s communication needs is a step in the right direction; however, it’s only the first step; there’s a lot that you need to consider to be able to establish a successful communications networks.

One of these considerations is deciding between On-Premise and Cloud-Hosted VoIP networks. But is there a difference? Is one better than the other? Let’s find out!

On-Premise VoIP Networks

Simply put, On-Premise VoIP systems are hosted on the company’s premises and are run by the company’s IT department via a built-in server. On-Premise networks can be fully controlled and managed by the company, and therefore, they’re a lot more personalized than cloud-based networks—which we’ll talk about in a while. But first, let’s explore On-Premise VoIP benefits further:

Over-time Cost Saving

Setting up an on-premise VoIP network racks up a high initial cost because you have to build the network from scratch. But over time, you’ll realize that it’s actually a money-saver. Because it’s your own and not provided by a cloud-based network, you don’t have to pay perennial subscription fees.

Not Entirely Dependent on your Internet

Since the server is on-premise, your entire communication network doesn’t have to rely on an internet connection to function. So in the event of a power breakdown, you won’t lose your internal communications because you have the option of keeping your traditional phone lines active.

Personalized Network

Perhaps the biggest benefit of employing an on-premise network for your communications is that it can be built to your needs and specifications. Other than being personalized to your tastes and needs, the system will be more secure and safe from intruders.

On the other hand, Cloud-based VoIP Networks have their own perks, such as:

Cloud-Hosted VoIP Networks

These are VoIP services that are offered through IP phones and devices by VoIP service providers that manage your communications networks. They have their own set of advantages:

Cheaper than Setting up On-Premise Networks

For starters, the initial installation cost is lower than on-premise networks, as the installation, equipment and set-up are usually provided by the provider.

Cheaper to Maintain

Another benefit is that the maintenance of these networks is also covered by the Cloud-hosted VoIP provider; the low costs save you the trouble and expense of employing a skilled IT team who can troubleshoot problems as they arise.

There’s no saying whether one network is better than the other; without taking into consideration what you require of a VoIP network. So if you can afford a heavy initial cost and comprehensive IT personnel, you can enjoy the benefits of on-premise networks. Otherwise, if you’re short on budget and would rather someone else get their hands dirty when something goes wrong, Cloud-hosted VoIP networks are ideal for you.

Either way, we’re here to help you. We help you review and compare the best VoIP service providers so you can make the best choice for your business!

If you see a group of professionals raving about a communications solution, the chances are that they’re talking about Vonage. Voted as the most popular business communications solution, Vonage was also 2018’s award-winning VoIP service for small businesses. But what makes it the award-winning, popular choice that it is? Let’s find out!

Great at What it Does

If the awards don’t speak for Vonage’s excellence, then its functionality and ease of usage will. Vonage has been in the VoIP business since 2001, so it knows the industry inside out. The service has introduced features like Vonage Boomerang to bring progress to the world of VoIP communications.

More than a Telecommunications Solution

Vonage is a communications service that gives you a lot more than what you signed up for. It’s a versatile business solution that not only improves your communication network, but also boosts employee productivity and your company’s overall performance.

By providing collaborative and communicative tools—such as virtual receptionists and web conferencing—it helps businesses advance their operations and make profits. The tools also assist your employees and make work easier for them. This has the dual benefit of increasing job satisfaction and improving employee performance.

An Eco-Friendly Solution

As people become more and more conscious of the consequences of their actions, they’re turning to eco-friendly solutions to help preserve the planet. Therefore, they’re always on the lookout for eco-friendly products and services for all their needs and wants.

This makes Vonage their number one choice, because it supports sustainability in a number of ways. For one, because Vonage offers an extensive mobile extension app, you can run your business at home, without causing energy-loss with regard to transportation fuel or office electricity bills.

Moreover, with Vonage’s paperless fax, you can send and receive faxes on your mobile devices, eliminating paper wastage. Such environmentally-friendly solutions make Vonage the go-to communications service for people who love Mother Earth!

Business Branding

Another amazing benefit of signing up for Vonage is that you’re presented with countless opportunities to make a name for yourself. Firstly, Vonage is compatible with many CRM platforms like Salesforce, LinkedIn, and Microsoft, helping your business grow and be associated with big names.

Moreover, the service provider also offers sought-after toll-free numbers that can help establish your business as a professional and credible brand in the market without any added cost!

Vonage is undoubtedly the communications solution that you have been waiting for your whole life! If you’d like to explore the service provider further, here’s a comprehensive Vonage review. You can also explore your options by comparing its features and plans with other top business VoIP providers and find decent Vonage alternatives today!

Having been in the VoIP service market since 2001, Vonage has become one of the best-known names in both residential and business communication needs. In fact, Vonage has been coined one of the best VoIP service providers for large organizations time and again. But what makes Vonage the best VoIP service provider for large organizations?

Let’s get into it!

The Versatility

Vonage is popular for its business-grade tools that help businesses grow and flourish. This is not only great for small businesses that are looking to spread their wings, but also for large businesses that have grown to the point that managing them can be overwhelming.

With office widgets that include collaborative and security tools which help keep business activity in check, Vonage also offers analytics that help you manage and access business operations and improve areas where your business might be lacking.

As for the security tools, options like ‘call block’ and ‘Do Not Disturb’ keep intruders out, which is virtually impossible for large-scale companies otherwise.

The Scalability

Unlike other VoIP service providers, Vonage caters to your company’s expansion plans like a champ! In fact, with Vonage, you can get up to 100,000 extensions! This is ideal for large organizations that have thousands of employees working under one building. It also makes it easier to manage communications because all 100,000 users who are connected via one unified network and can be led as a team towards success!

The Impeccable Customer Care Program

When you’re managing a giant corporation, it can be difficult to pinpoint which sector of your business communications is failing to perform. And before you know it, disaster strikes. With Vonage, you don’t ever have to worry about problems getting out of hand. Their customer care program is available 24/7 on call. They also provide other support avenues, like live chat, so each employee can consult customer care in the way they deem most comfortable.

The Comprehensive Plans

Vonage comes with 3 clear-cut pricing plans that cover all business sizes and plans. They’re named adequately, so you don’t get confused when deciding between them:

• Mobile: $19.99 per month per user
• Premium: $29.99 per month per user
• Advanced : $39.99 per month per user

The Advanced plan includes all the business-grade features that a large organization may require and is very carefully laid down by the service provider so that you’re not shocked by the final cost of your connection.

Vonage has, time and again, proven to be one of the top business VoIP providers so you can place your bet on it. However, if you’re still in doubt, you can go through this review of the service provider or compare it with alternatives to find out if it’s worth it or not!

Vonage is a VoIP service provider that’s always looking to improve your business communications experience. Whether it’s through their paperless fax feature or the nifty ‘Do Not Disturb’ widget, they strive to outdo themselves every step of the way.

And this time, they’ve done it again by coming up with a unique and innovative piece of technology that’s called Vonage Boomerang!

We’ve taken it upon ourselves to lay it all out and explain to you what the Vonage Boomerang service is and how it can be used!

What is Vonage Boomerang Service

As the name might suggest, this service enables Vonage users to keep in touch with their loved ones as well as business associates overseas by placing call charges on their Vonage account. This means that when you receive an international call, the charges won’t be charged to the callers’ account, but they’ll come back to you, like a boomerang!

What’s more, if the country you’re calling is included in the Vonage plan that you’re on, the return call will have no charges whatsoever! And on the off-chance that it isn’t included in your plan, you’ll be charged the lowest possible international calling rates!

Now you no longer have to miss important calls or worry about calling international, ever again!

How does it Work?

When you receive an international call and you aren’t available to answer, Vonage will answer the call on your behalf and let the caller know to hang up and that you’ll call them back shortly.

Once they hang up, your Vonage app automatically connects you to the caller via your Vonage number, and has the call charges added to your account rather than the caller’s.

How to Set it Up

The Vonage Boomerang service can be easily set up, by following the simple steps available on their website. All you have to do is select the mobile device application that you’re on, that is, iOS or Android and it’ll walk you through the swift process. You’ll just have to open your extension app on your device, select up to 10 international numbers that the service can be applied to and add them to your Vonage Boomerang service option.

You’ll have to go to the call settings menu, and press on the Boomerang option to carry out this process and then press okay once you’re done adding your Boomerang numbers.

After that, the service will automatically turn on the Boomerang services when you receive a call from any Boomerang number!

Vonage Boomerang service is just one of the many wonders that you’ll get to enjoy with a Vonage subscription. Don’t believe us? Check this Vonage review to find out for yourself! You can also compare its services with other top VoIP service providers to find a decent Vonage alternative for your communication needs! Good luck!

The use of VoIP systems in offices has become increasingly common in the last couple of years and there seems to be no signs of any caps on its popularity. VoIP systems are self-contained devices that provide businesses with tons of benefits in addition to notable cost savings.

Comprehensive office features presented in a compact structure are undoubtedly a major point of appeal for businesses. They also come with the promise that quality assurance techniques can be augmented with the use of VoIP systems. If you’re looking to streamline your VoIP phones to your organization’s internal management systems, then we’ve got some tips for you.

Data compression

There is an endless flux of information in the digital age and there has got to be a way to reign it all in. The best thing about the VoIP system is that it uses cloud to condense all your data into a readily available network. Having your data uploaded to cloud gives you several advantages such as data backups. Plus, when you’ve got a single network for all your information, you will not really need to worry about multiple accounts and different users, hence cutting down on monthly bills.

Merge devices

You can use your VoIP to activate multi-device usage services. This means that all your office or home related devices can be integrated to receive important data. In other words, you now have access to the same email on multiple devices so you’re always connected. You can also receive audio and video calls on your cell phone, laptop and tablet at the same time.

HR software

Software for human resource functions on your VoIP system can seriously help with streamlining internal processes. Think of the benefits of using it during a recruitment campaign. The software will not only help you keep track of an applicant’s contact information but will also help you store data like reference letters, emails and interview notes—all of this on a single device!

Client relations software

Software dealing with customer relations can boost sales management greatly. When trying to reach a particular client, your service agents can easily find all the information they need through the same device they’re using to call them. Simple things like keeping records of the length of a customer’s call and the most frequently asked questions can build better client-business relations.

Email integration

Most standard VoIP packages will offer voicemail to email transcription which is especially suitable for workers on the go. You can also integrate this method with your contact list allowing you to receive audio messages in your mailbox. This way, you won’t have to type long emails and can save information from your conversations too.

VoIP systems offer numerous integration options for businesses to work productively. As the technology grows, so do your options. Find yourself the ideal VoIP service provider and help your business rise to the top!

With increasing emphasis on customer service for long-term success, businesses are now actively looking for ways to improve their customer support programs. And the advent of VoIP systems has brought their search to an end.

VoIP phone systems have transformed the way business is done and have changed the meaning of customer service altogether. Customers today don’t have to wait for hours to get their calls answered and queries addressed. They can reach out to companies any day and at any time!

How, you ask? Keep reading to find out!

Auto Call Attendants

Interactive Voice Recognition (IVR) is a highly convenient VoIP feature that facilitates the customer support process tremendously, allowing customer queries and concerns to be resolved within seconds. The IVR system also allows for automatic callbacks, which is much cheaper than calling through phones.

Consistent Customer Service

Organizations around the world have started to work 24/7 so that customer queries can be answered at any time of the day. It doesn’t matter how early or how late it is, a company representative is always waiting on a potential customer query.

VoIP has made this process easier with features like call forwarding, call transferring and call routing. Customer queries can now be directed to the relevant departments without any hassle or waste of time.

VoIP Hosted Service

VoIP has made organizations accessible to their customers—voicemails or faxes, everything can be received directly through on email. Services like the voicemail to email feature improve the productivity of the business and employees can stay connected with their workplace from any location.

VoIP for Call Monitoring

Part of improving customer service is analyzing and improving previous shortcomings in the service. VoIP makes this easier with the cloud-enabled featured in which customer interaction can be actively monitored so that the business can later evaluate the calls and identify potential problems in the conversation. In addition, VoIP monitoring can be used to address troubleshooting problems like packet loss and jittering as well.

If you want to make sure that your customers are always well taken care of, then get your workplace equipped with a VoIP service at your earliest! Visit Top5 Business VoIP to discover the top VoIP companies and providers. Compare different vendors to find one that best suits you and your business!

If you’re a small business looking to compete with larger, more well-established businesses then there’s one thing that you probably worry about most—cost saving. At Top 5 Business VoIP, we understand the struggle for small businesses to save up on expenses and to introduce efficient systems of communication at work. What if we told you we had the solution to both these problems?

Finding your business a phone system that’s technologically advanced is a guaranteed way to make savings. Voice over Internet Protocol, which is also known as IP telephony and VoIP, is now considered a global industry standard. Businesses can no longer function without a coherent internal communications plan, and fortunately, VoIP phones do just that. These hardware systems not only support internal communication functions but also provide an organized mechanism for you to reach out to important clients and partners.

Hardware based VoIP systems or hardphones are devices that look just like traditional landline phones but come with a multitude of features such as call monitoring, call forwarding, voice mail transcription and video conferencing.

We’re here to break down the costs associated with these systems and help you make the best decision for your business’s growth.

Why choose a VoIP hardphone?

1. Easy and feature-rich

Hardware based VoIP phones are perhaps the easiest to use if you’re making the switch from landline. Just like a physical telephone, the user interface remains the same and the device sits at your desk. Though inconspicuous on the outset, a VoIP hardphone packs tons of features that allow you to streamline all your internal business communications. Depending on the service provider you choose, you could get caller ID, call monitoring and call forwarding options in most standard packages. You can also perform three-way calling and hold near limitless video calls.

2. Reliable

Your VoIP phone is a winner when it comes to reliable communication. As a small business, you cannot afford to miss out on contacting important clients or delay meetings with staff members. Work must go on and your VoIP hardphone is capable of lifting the weight. As long as you have a stable internet connection, you’re good to go. But in case your internet goes down, there are in-built methods to backup your data so you’re never really out of the loop.

3.  Quality

VoIP hardphones are made precisely to receive phone calls; hence audio quality is almost always clear. Unlike the software-based phones, hardphones feature noise cancellation options which is great for when you’re stuck in a small room with loud background chatting.

What are the costs?

With all these benefits one would assume sky-rocketing rates for a VoIP hardphone but that’s really not the case.  Hardphones tend to be cheaper than landlines and softphones, both. So, you can expect to save plenty on your monthly bills!

If you’re using an off-site hosted system then you may have to pay around $25 per user every month. Most VoIP providers are able to break down the costs based on the number of users and the size of the company. To find the best possible VoIP service provider for your business, you can compare price plans here.

Gone are the days when you had to stand in front of a fax machine multiple times a day and waste a ton of paper to send and receive faxes across portals. This is the 21^st century, and we live in the age of online faxing. Welcome to the future!

How Does it Work?

Online fax is one of the many unique features of VoIP communications solutions. Many VoIP service providers, including 8×8, offer this amazing service with their monthly subscription.

Like other communications enabled by VoIP and cloud-based networks, online fax is also sent and received via the internet—as the name might suggest. It’s very similar to sending and receiving an email. For starters, you need a ‘fax number,’ which is virtually the same as having an email address. Next, you’ll have to make sure that you’re on a plan that offers online faxing. After that, you need to follow a simple series of steps—depending on your provider—to activate and use online faxing.

The Advantages of Online Fax

Online fax is a modern-day technology that has changed the way businesses communicate. Some of its advantages are listed below:

Cost-reduction:

When you sign up for a VoIP service for your communications network and get hooked with fax services, it’s a two-in-one deal that helps you save money and resources. Moreover, since online fax is very easy to get used to, you don’t need to hire special staff just to operate your fax machine. This helps reduce costs by a margin boosts your organization’s productivity.

A sustainable choice:

Saving the planet is a big concern for environmentally conscious companies. Therefore if you’re a company that enjoys eco-friendly solutions that promote sustainability, online fax is ideal for you. Since all fax (sent and received) is stored online, there’s zero paper waste. Furthermore, you don’t ever have to go through the nightmare of having to fix a paper jam. Phew!

It’s Private:

Unlike the magnanimous age-old fax machines of the 20^th century which used to sit smack-dab in the center of your office building, online fax is available on your individual screens. This provides for confidentiality which wasn’t possible with the former, because the entire building used the same outlet.

Online faxing is a great service that your business can benefit from. It’s also just one of the many exciting features the top business VoIP providers offer. So if you want to enjoy any of those features, go through our reviews of the best VoIP service providers on the market and compare them to find out which one suits your needs best!

Voice over Internet Protocol systems have taken over the workplace and have effectively transformed businesses. VoIPs are convenient protocol systems that make use of the internet to transmit voice signals. With the ubiquity of the internet, it seems that with a VoIP supported device in our pockets, we can always remain connected to our networks.

VoIP services are particularly of great use to corporate managers and C-level executives because they enable mobility and support flexible business operations. The cohesive set of VoIP features ensure that executives can stay connected to their employees, clients and business partners regardless of where they are physically located. In this blog post, we unpack the rise of mobile businesses and how corporate executives can stay connected to their work through VoIP services.

Conference on the go

Ever encountered a situation where you need to hold a quick team meeting but all members are scattered in different locations? Managers and senior executives no longer have to postpone flights or cancel commitments if they cannot be physically present at work.

With a VoIP enabled device, they can access tons of features like video call, conference call and voice mail to stay in the loop. Businesses are now also open to the concept of work-from-home because they know they can always reach their employees at the touch of a button.

Virtual receptionist

Many corporate VoIP service providers offer the auto-attendant option. This useful tool lets managers and executives go mobile and not worry about having to attend calls that were usually received by someone else at the office.

The auto attendant receives calls on your behalf and redirects it to the correct extension. Not only does this look professional before external stakeholders but also saves costs because you do not have to replace a receptionist every time you step outside of work.

A plus point of this feature is that it is easily customizable. This way you can set up different messages for calls made during work hours and those made after work hours.

Voicemail integration

Managers and executives often find themselves embroiled in a sea of emails from clients and staff. Answering emails and messages promptly gets work done and shows well on the business’s reputation. Let say you were to head out of office for a couple of days and would therefore not be checking your emails until your return.

A client sends you an email and expects an urgent reply. When you’re connected to a VoIP service provider, you know you can receive all your emails on all your devices. Plus, you can record voicemails and convert them to email format so you can send it to multiple recipients. Easy as pie!

Digital fax

Traditional fax machines eat up a lot of paper, require maintenance and can really slow down productivity if you’re not inside office premises. Receiving your faxes in email format changes the game completely.

With business VoIP service providers, managers can forward faxes to other parties on their email addresses and get fax status updates. This also helps them save up on costs and let’s them keep working remotely.

Mobility is an increasing necessity in today’s corporate environment and VoIP service providers are helping professionals stay connected. If you tend to move around a lot and wish to stay in the loop then, we can help you find a suitable VoIP service provider. There’s something for everyone here.

Landlines are a thing of the past. The future uses Voice over Internet Protocol or VoIP.

The IP telephony technology has taken over the communications realm by storm and it’s not going anywhere. VoIP has a market worth billions of dollars and if you haven’t switched to a VoIP service plan yet, we’ve got you covered.

Our experts have evaluated various VoIP services providers. Some work best for small businesses while others are more suited to a large, corporate environment. A few of them work well for residential settings too. Regardless of the type, we decided to put together a no-nonsense, comprehensive list of providers that are sure to keep you connected. The criterion for evaluation includes the service provider’s functionality and its pricing plans.

So without further ado, we present to you the top five VoIP service plans!

1. Vonage 

Vonage is a VoIP phone service provider that offers near limitless calls, file sharing and video conference options. Established in 2001, the provider offers top notch functionality for all settings which means its services can be used for all residential, business and personal purposes.

Vonage gives its customers three different pricing plans. Packages for smartphones start from $9.99 while those for business start from $19.99.

2. Ring Central  

Endless calls, an auto-attendant to act as a virtual receptionist and voicemail integration features, Ring Central packs quite a punch for a standard VoIP package. But what it offers in its robust features it makes up for it in pricing.

The provider offers around four different plans to choose from.  A standard package costs $24.99 per user on a monthly basis. Other features like Ring Central Fax and Office can also be availed but at additional costs. The service provider is ideal for all types of business communications.

3. Dialpad

Dialpad is a relatively modern VoIP service provider and therefore offers its users some of the latest communications technology. The initial setup is quick and simple. It offers a one-month free trial with the option to cancel services anytime. A basic standard Dialpad package charges $15 per month for a single user making it a comparatively affordable choice.

4. 8X8

The prime feature here is the unlimited international calling plan. All three pricing plans come with the international call option with the lowest rate set at $25 per user for a month. Businesses that make frequent outgoing calls can expect to greatly benefit from 8×8. Other cool features include the text messaging, call conferencing and call storage options.

5. Ooma 

Ooma office is a fantastic option for small businesses that are looking for traditional office-related features at affordable prices. Ooma Telo is another option for enterprise-level solutions. The provider has great customer servicing too. Pricing plans are versatile and start at $19.95 for single users. Their office plan starts at $199.99 but if you’re looking for a cheaper alternative, you can try Ooma Telo for a one-off price of $129.99.

For more relevant details on our top five VoIP service providers and other honorable mentions, you can check out our comprehensive review guide.

As we step into the world of tomorrow, there are certain things we must leave behind in the past to speed our way into the future. One of those things is traditional telephony; as much as it has helped us in the past to communicate, it has sadly become outdated and ineffective to suit our modern-day telecommunication needs. This is why we need VoIP; a faster, smarter and all-around better communications solution, especially when it comes to running a business.

Here’s why:

Cheaper by the Dozen!

The goal of every business is to make profits and profits can only be reaped when costs are minimized. With traditional landline systems this isn’t possible. For starters, in a traditional landline setup, you can never know how much you owe the landline provider until you receive your phone bill. So not only do you have to wait till the month’s end to calculate your expenses you also have to mentally prepare yourself for the surprises that might be waiting for you in the phone bill!

With VoIP, and their comprehensive calling plans and payment models, you know exactly what you’re signing up for and keep a check on your month’s total spending. Moreover, many of the top VoIP providers offer unlimited-minutes plans so you only need to pay a routine monthly fee and enjoy unlimited calls for the duration of the month.

Around the World in 80 Cents!

Another most important feature of VoIP is the wonder of cloud-based international calling. As VoIP makes use of your existing internet connection to make and receive calls; there’s virtually no difference between local and international calling. Calling internationally through landlines is way too expensive compared to local calling. This is counterproductive for a business trying to break into foreign markets and build a global identity.

This is why you need VoIP so you can call anywhere in the world in a few cents without worrying about breaking your budget every time you press call.

I Want it All!

VoIP trumps landline in a lot of ways and that’s because unlike traditional telephony that was only good for voice calling, VoIP can hook you up with services that don’t just help you connect with people but also boost your productivity levels and customer relations.

That’s right! VoIP is a telecommunication solution that ensures your business success with innovative features like, video calling and conference, auto-attendants, voicemail-to-email capabilities and even online faxing! It’s truly a one-stop-shop for all your business woes!

So what’re you waiting for? Jump on the VoIP for business bandwagon today. You can take our help to find the top business VoIP providers on the market. You can use our comprehensive reviews of the top VoIPs and compare them side-by-side to find your true match! Godspeed!

SIP trunking, which stands for Session Initiation Protocol, is a connection that delivers voice and media telecommunications through the internet. In other words, SIP trunking is an IP communication system using IP devices. So if you have a VoIP phone system that supports SIP, you can make use of SIP trunking services.

Through this technology, a phone call can be directed through your existing VoIP phone system using signaling information. Signals are key for your VoIP system to know exactly where to send the messages. All you need for this process to play out is an SIP supported VoIP phone and a stable internet connection.

SIP can be understood better once you comprehend how a VoIP phone connection works. As opposed to traditional landline networks, VoIP gets phone service through the Internet instead of a local telephone company.  When you send a voice message, the analog signals are converted into digital signals that get transferred over the Internet. The trunking process is a little bit more detailed but we’ll try to explain it as simply as possible.

How does SIP trunking work?

Communication through SIP is possible via IP data packets through an IP signaling network. In this type of communication, there are two main types of packets. One is a signaling packet that sets up a call session. The other is called a media packet which, as the name suggests, delivers media information. Through the media packet, you can deliver audio and video messages.

Let’s take an example. Suppose you say hello into the microphone of your IP device. The IP system will convert this voice signal into analogue signals. Analogues are also understood as the binary digit combination of ones and zeros in computer language. So this data is then put into media packets and sent out using the IP network. This process is known as encoding.

At the receiver’s end, the analogue signals are decoded and reconstructed into voice signals. Now your friend can hear you say hello through their speakers.

A similar process is used when sharing video messages. Images from the camera are encoded using binary digits and sent over the IP network through media packets. The data is then decoded and the original image is reconstructed for the receiver to see.

But this is just one part of the communication signal. So you can imagine the staggering numbers of media packets passing through an IP network for a conversation to flow in real time.

To enable this communication process we need two important things. One is the user’s IP address and the other is the use of the same codec i.e. a device used to decode or encode digital data. This is where SIP comes in. SIP is essentially a protocol for communication between two or more parties. It can be considered as a rule book that helps locate the users’ IP addresses, decides which codec to use for signaling and manages the entire communication.

There are several advantages of using SIP trunking in your business. Not only do you save up on communication costs but the technology offers great flexibility for growing businesses. For more information on SIP supported VoIP systems and other related services, you can visit our website.

Here are some voip features you should know about:

In simple terms, VoIP (Voice over Internet Protocol) is a telephone system that routes calls via an internet connection rather than a PBX or a conventional phone line. Its advantages over traditional forms of communication make it an ideal choice for businesses. According to BusinessWire, the global VoIP market is expected to reach $133.7 billion – an incremental growth of $50.2 billion – by 2021.

Businesses of all sizes stand to benefit from VoIP services and, in particular, large-scale enterprises. In this blog we take a look at the benefits of VoIP for large organizations.

Cheaper Calls,

VoIP allows large organizations to make cheap local and international calls. Since a virtual number isn’t associated with a physical landline, overseas employees and customers can contact you at local rates. This is partly due to the fact that it costs far less to send voice data over the internet as compared to PBX. In addition to removing the need to maintain separate networks for phones and data, VoIP enables employees to “carry” their office extension number in their smartphone where ever they go.

Modern communication features such as video conferencing eliminates the need to recall employees out in the field for meetings or important updates. This cuts down on travel costs. Also, businesses can employ virtual employees that work from home, removing the need to engage in expensive training and recruiting operations.

Latest Technology Resulting in Improved Quality of Communications

Because the VoIP market is increasing at an exponential rate, the presence of numerous suppliers and fierce competition has resulted in the development of high-quality communication systems for businesses. Large organizations that have a presence in multiple countries rely on reliable and high-quality lines of communication.

Businesses that have to deal with customers from different countries face a number of issues. Since English is likely to be a second language, misunderstanding between customers and customer representatives are common. Unlike most traditional means of voice communications, VoIP systems are continuously evolving and improving upon their audio quality. This makes it easier to conduct negotiations, filter background noise, and improve the quality of communications.

Easy Integration

Traditional phone systems can prove to be incredibly difficult and costly to integrate with other systems. Fortunately, VoIP systems do not pose such a risk and can record voice calls, initiate calls from different programs, and allow storage accessibility with ease. The system also allows for easy integration of analytics and leads to increased productivity and improved customer service.

As businesses expand their operations, the need for greater and improved systems of communication becomes a necessity. Top 5 Business VoIP lists the top VoIP providers for businesses and allows companies to compare different phone service providers to choose ones best suited for their organization.

Here are the reasons why voip is a better option than traditional phone systems:

Cloud-based VoIP or “Internet-based phone system” refers to a telephone platform hosted by a third-party allowing communication via data networks rather than traditional telephone systems. Cloud technology grants access to benefits such as increased security, auto attendants, conference bridges, and extension dialing.

In this blog, we take a look at what cloud-based VoIPs are and how they function.

What is a Cloud-Based VoIP?

VoIP systems are of two basic types: the first one is called an “on-premises” VoIP where the organization owns the hardware and software aspects of a telephone system and is responsible for operating the IP PBX (traditional phone system). The second one is referred to as cloud-based VoIP or a “hosted” VoIP where a third-party provides PBX solutions over the internet.

Naturally, on-premises VoIP systems aren’t within the budget of small to medium enterprises as it involves purchasing expensive hardware, recruiting qualified IT personnel, and undertaking expensive maintenance costs. Cloud-based VoIP is also called “hosted” because the hardware and software used to manage the system is located far away at the third-party providers’ premises.

Such setups allow companies to only pay for the service and prove ideal for small and medium-sized businesses.

Features of Cloud-Based VoIP

The features of a cloud-based VoIP differ significantly from traditional systems. For instance, it provides a greater level of security for businesses. VoIP hacking is not uncommon and involves elements of fraud, phishing, spoofing, and intercepted calls. Because traditional on-premises equipment has a physical existence within the company, it was limited to a few simple security measures.

Cloud-based VoIP systems, however, utilize a range of effective security measures including HIPAA compliance protocols, data encryption, and network security that prevents hijacking of audio or video lines of communication. These systems are carefully monitored around the clock and the servers are placed in secure facilities.

Scalability is also a key business concern that cloud-based VoIP effectively address. Traditional PBX relies on telephone equipment and physical wires. Any business seeking to scale up its operations has to add additional phone lines, extensions, and features which is both costly and time-consuming. It would also result in a waste of resources when operations had to be scaled down.

Hosted VoIP systems can easily scale up or down in a manner of minutes without incurring any extra costs.

These systems are reliable and rarely experience downtimes. In the event of natural disasters or damages, there is no loss of equipment and a number of failsafe measures exist to ensure continuity of communication under all circumstances.

Looking to hire the services of cloud-based VoIP providers? Top 5 Business VoIP provides a comprehensive list of top VoIP providers for businesses seeking to leverage the advantages of cloud-based technology!

Is hosted voip worthwhile? Here’s what the stats say?

Businesses are continuously searching for new ways to increase productivity. Greater productivity leads to greater growth, which then results in increased profitability – the end goal of any business. One area that often goes overlooked is the choice of the telephone system. You could be wondering how a phone system could possibly increase a business’s profitability, the answer lies in a VoIP’s ability to streamline internal communications leading to improved workflow.

In this blog, we take a look at 5 ways in which VoIPs can improve organizational workflow.

Tools for Increasing Collaboration

Modern-day VoIP systems are feature-rich and bring all of organizations employees under a single umbrella of communication. Some of the features include video conferencing, intercoms, paging, etc and improve employee performance and productivity multiple times over.

Although emails are still an integral part of business communication, they can prove to be a hassle and end up affecting productivity. In such cases, quick pages and video conferencing features allow employees to engage in face-to-face communication from the comfort and convenience of their own desks.

Visual Voicemails

This handy feature enables employees to access voicemail through a visual interface. It provides transcript and sender information with every message that can be managed with the click of a button. The system handles the crucial tasks of transcribing voicemails and eliminates problems of confusion and miscommunication.

Flexibility

Employees throughout an organization, regardless of designation, can make some degree of adjustments and customizations without having to contact the IT department for support. Most service providers can make changes through a web-based interface or a phone call. The fluidity of a VoIP system prevents the need for costly upgrades to existing infrastructures in order to meet new demands.

Mobility

The introduction and implementation of VoIP systems increased the scope and quality of internal communications tremendously. Business employees can now stay in touch and remain connected even if they are in different parts of the world. They can work and operate from home and even take calls and attend meetings during commute via their smartphones. This increased mobility and interconnectedness have led to better communication channels and workflows.

Ease of Use

Despite the wide range of features that VoIP systems offer, the simple user interface makes it very similar to traditional phone systems and easy to operate. New employees are not required to undergo extensive training and can learn how to use the system in a short span of time. The intuitive nature of the system also contributes to decreased employee inefficiency.

VoIP Phone systems are accessible, efficient, affordable, and help businesses improve organizational workflows. Top 5 Business VoIP lists top VoIP providers for businesses and allows them to compare various quality phone service providers to choose the one best suited for their needs!

What are the types of voip systems:

In order to stay relevant in today’s highly competitive business landscape, it’s critical for organizations to be forward-thinking and adaptable. A surefire way of doing this is to embrace cutting edge innovations, and staying on top of the latest technological trends as they emerge.

One technology that has revolutionized the business world is Voice over Internet Protocol (VoIP). Thanks to the adaptability, versatility, scalability and cost-effectiveness of the technology, the popularity of VoIP systems has risen to stratospheric levels. Furthermore, VoIP has also given a new meaning to the term “working on-the-go”. Telecommuting and working remotely has increased drastically in the United States. In fact, half of the US workforce is forecasted to be remote by 2020.

However, VoIP is an internet-based technology which means that it’s also vulnerable to the security threats that plague the internet. This is perhaps the only blemish on VoIP technology’s otherwise perfect reputation. But the good news is that there’s a simple solution which can help businesses prevent their valuable data from falling into the wrong hands. That solution is a Virtual Private Network (VPN).

So, what’s a VPN?

Just like how a firewall shields the data on your computer from cyber threats, VPNs protect your information online. It essentially enables users to safely access a private network and allows the secure sharing of data across public networks. VPNs use encryption protocols and advanced tunneling methods to safeguard all the incoming and outgoing data, practically creating an isolated tunnel for your web traffic. This prevents hackers from infiltrating your web activity.

In addition to web browsing, VPN also provides encryption for VoIP communications, emails and various other online activities.

Why Do I Need a VPN?

While VPN solutions have been there for a while, they’re just beginning to get popular. This is because an increasing number of companies and businesses are now going digital, which has increased the demand for cyber security solutions.

Lots of organizations with a mobile staff are utilizing VPN solutions. This provides a safe and secure way for their employees to access business files and applications from home or while on the move. Mobile staff can even access the company’s equipment such as printers and fax machines from a different location.

The Bottom Line

While VoIP systems offer a plethora of benefits, they’re still vulnerable to security threats. Thankfully, organizations can fall back on security solutions such as VPN to provide the airtight security their business communication needs.

Looking for a safe and secure VoIP provider? Top 5 Business VoIP provides a comprehensive directory of small business VoIP service providers. We can help you find the reliable and secure VoIP service your business deserves!

According to forecasts from the International Data Corporation (IDC), the number of mobile workers is set to exceed 105 million by 2020. This makes up more than 72% of the country’s workforce. The key factors behind this growth include the omnipresence of smartphone and tablets and the rising acceptance of BYOD (Bring Your Own Device) programs in companies and organizations.

This is not surprising for business executives as mobility plays a vital role in modern SMEs. And with the emergence and evolution of communication technologies such as VoIP, companies are better equipped than ever to provide support to their mobile employees so they can remain productive on-the-go.

Over the course of this blog, we’ll take a look at some business VoIP features that can enhance the productivity of your mobile staff.

Mobile Applications

Most VoIP providers today offer free mobile applications through which users can easily access their business phone service from their mobile device. These apps have been a revelation for on-the-go employees that don’t have access to their work phone or computers. Thanks to such apps, mobile employees can make calls; check out their call logs and even their voicemail.

Voicemail to Email

Thanks to this highly convenient feature, users can now access their voicemail through their email without having to call their voicemail box. With Voicemail to email, if someone leaves a voice message on your number, it will be sent to your email, along with a notification, in the form of an audio file. Some VoIP providers even offer the feature of transcribing the voicemail for easy reading.

“Find Me/Follow Me”

Workers who spend a lot of office hours away from their desk often miss important phone calls. Thanks to the find me/follow me feature, mobile employees can stay connected to their phones at all times regardless of where they are. The feature essentially forwards incoming calls to a series of numbers in a sequential manner until the call is answered.

Listen, Whisper and Barge

Another VoIP tool that has empowered roaming employees is the “Listen, Whisper and Barge” feature. With ‘Listen’, you can overhear phone conversations between your employees and clients without either party knowing. ‘Whisper’ allows you to talk to your representative without the client or other party on the call knowing. ‘Barge’ is appropriately named as it lets you join in a telephonic conversation between two parties.

Looking for a reliable VoIP service provider? Top5 Business VoIP is a comprehensive directory of small business VoIP service providers. We can help you choose a VoIP service that’s perfect for your needs.

There are two ways of trying to improve your business’s profitability; either you cut down on your costs or you increase the revenue that you make. For most businesses, improving profitability is a difficult exercise and usually a long run concern, rather than something they can resolve within days.

To develop cost and revenue advantages to improve profitability requires a lot data that you can analyze to identify any unnecessary costs. The VoIP phones luckily provide a very useful call recording feature that you can use as a competitive edge.

1. Measuring Employee Performance

Having records of any calls that were made can help you assess how well your employees are managing customer relations. Collecting an entire database will enable you to measure any dips or peaks in an employee’s performance to decide any number of human resource questions.

This database can be analyzed to also create standards of best practices for the company. It will help gauge how your employees are performing, create effective quality assurance programs and answer many questions regarding the company’s performance.

2. Identifying Shortcomings and Conflicts

If there are any systemic problems across the organization in terms of how customers are dealt with or internal disagreements, call recording can help identify these. Creating records of all the calls made within the organization will enable you to identify shortcomings that can be dealt with through retraining and help resolve conflict within the company.

If you become skilled at identifying these shortcomings, you can create better consumer experiences that can supplement your client base. Creating effective resolutions to internal misunderstandings can help streamline your business to deliver better results than the ones you have ever given before.

3. Consumer Behavior Research

Having records of what customers are saying can help understand consumer behavior patterns. Analyzing customer responses is one of the best ways that you can develop accurate customer profiles which can help across a broad spectrum of organizational functions.

You can use these responses to develop marketing strategies, make changes to organizational structure that makes you better at dealing with their concerns and so much more. These recordings can be considered a source of much knowledge that can improve your business’s efficacy.

Top 5 Business VoIP is an online directory of VoIP phone service providers for large and small businesses. We provide our users information critical to helping them choose the best VoIP phone plan for their organization. Visit our website to view comprehensive reviews and comparisons of different VoIP phone systems providers.

Most companies use VoIP technology to reduce their communication costs and enhance operational efficiency. But were you aware that VoIP solutions also make your organization more environmental-friendly?

Aside from the revolutionary benefits of VoIP solutions such as mobility, cost savings and scalability, VoIP is also a much ‘greener’ alternative to conventional telephone systems. Over the course of this blog, we’ll take a look at how VoIP solutions can help minimize your company’s environmental footprint.

Reducing Staff Travels

Transportation is, by far and away, the largest contributor of air pollution in the United States. Automobiles, specifically, are the worst offenders with their high carbon emissions. VoIP enables businesses to offer flexible work arrangements to their employees. These include telecommuting which reduces employee travel that, in turn, helps companies significantly cut down their carbon emissions.

Furthermore, VoIP enables the members of an organization to stay connected, regardless of their location. Thanks to features like video conferencing, virtual extensions and mobile applications, the staff of business can interact and collaborate with each other almost like they are at the same location. Telecommunication also reduces employee fatigue and stress levels as an added bonus.

Reduced Hardware Needs

VoIP systems have minimal requirements when it comes to hardware and devices, especially when you opt for hosted VoIP. A broadband connection and a soft phone or IP phone is all you need to access your VoIP phone system. Furthermore, VoIP’s superior scalability means that it’s even adaptable with redundant analog hardware. This eliminates the need for additional equipment which results in landfills taking more time to fill up.

Reduced Paper Use

Reducing the use of paper is generally the first step of companies who are trying to take an environmental-friendly initiative. VoIP technology can certainly help in this endeavor. For instance, lots of VoIP providers today provide a Fax over IP feature which enables user to exchange faxes without needing to print the document on paper. You can receive faxes on your computer or mobile device in the form of email attachments. You can also send a fax while on the move. In addition to reducing paper usage, features like Fax over IP also saves you money that would’ve been spent on equipment and also reduces the hardware needs of your company.

Looking for a reliable VoIP service provider? Top5 Business VoIP is a comprehensive directory of small business VoIP service providers. We can help you choose a VoIP service that’s perfect for your needs.

Those days are long gone when a dedicated work space and being physically present in the office were essential requirements of running a business. Thanks to the advent of revolutionary communication technologies, now you can successful manage your business from virtually anywhere!

In fact, Gallup’s annual Work and Education survey revealed that telecommuting in the United States has quadrupled since 1995. This rise in telecommuting can mostly be attributed to the various advantages of innovative communication technologies, such as VoIP systems, that have been beneficial for both businesses and employees.

If you’re someone who works from home quite often, here are some tools that can help you stay productive an efficient.

A Reliable Broadband Connection

A speedy and dependable broadband connection is the backbone of a virtual office. As the internet is what keeps you connected, it’s literally impossible to accomplish anything without it. Therefore, subscribing to a reliable internet service is an essential requirement. Carefully compare and evaluate different service providers to determine which one offers the best solution and the best prices.

Furthermore, if you’re a frequent traveler, get a wireless internet plan or a Wi-Fi router. This’ll enable you to stay connected on the go.

A Solid Cloud Storage Service

One of the major perks of a virtual office is that it reduces the need of physical items. You don’t need to drag around and manage stacks of important files and paperwork. Instead, all of these things are safely put away in “the cloud”.

Google Drive, Dropbox, and Onedrive – these are just a few of the most popular cloud storage services out there. Cloud storage services essentially act as virtual file cabinets. You can store office files and documents on them retrieve, share, read and delete them whenever you want. All you need is an internet connection. In addition to offering sufficient storage space, cloud services also offer a plethora of other useful features.

A Robust VoIP Phone System

When you’re managing your business from a separate location, flawless collaboration and communication with your employees and customers is a must. While tools such as Google Hangouts and Skype can be of great help in this endeavor, they don’t offer the versatility and scalability of business VoIP solutions. Top VoIP providers like Ring Central and Vonage offer robust business phone features that go way beyond basic call screening, voicemail and call waiting. The additional features they provide include Find Me/Follow Me, Auto Attendant and Listen, Whisper and Barge, just to name a few.

Top 5 Business VoIP is a comprehensive directory of small business VoIP service provider. Our detailed reviews can help you find the VoIP solution that’s perfectly suited to the needs of your enterprise.

Ultimately, all phones are supposed to help you maintain steady communication within and outside the organization. As a business, maintaining business efficiency requires you to develop flexibility and create multi-purpose communications channels.

VoIP phones are already a significant improvement in terms of functioning as a phone, but these also bring advantages like cost cuts and the incorporation of multiple functionalities. VoIP soft phones offer added advantages such as keeping you in touch with the clients and the organizations while on the move and reduced clutter.

When deciding on a VoIP plan for yourself, consider these advantages of having a soft VoIP phone over a hardware based VoIP phone:

1. Low Maintenance

Hardware phones can take up a lot of space, without offering any advantages over a VoIP soft phone. A soft phone is installed as a program into your computers, complete with a user interface and many of the same functionalities as a hard phone.  Working with these as opposed to hard phones will reduce the clutter in the organization and you will cut back on costs associated with maintaining separate lines for each hard phone in your office.

2. Increased Mobility

Soft phones are basically software that can be installed into your phones and computers. If you have one installed into your phone, you can access your business lines from any location that has an internet connection. This will allow you to stay in touch with your organization, clients and any other people involved with the working of your business.

3. Voice Transcription Functionality

VoIP soft phones usually come incorporated with functionalities that a hard phone doesn’t. One of these is the useful voice transcription function that transcribes entire calls that took place through the line. You can use these to keep track of customer service standards as well as other checks and balances that you deem appropriate.

4. Integration with Other Systems

Soft phones are easier to integrate with internal management systems within your company. This could include direct connections to departments within your company, quality assurance systems for your customer services and multiple other internal management systems.

Hard Phones, But So Much More

A VoIP phone offers immense advantages over your typical landline. Hardware based VoIP can already offer conference call, voice command and many other advantages. Having a VoIP soft phone offers more advantages taking them a notch over VoIP hard phones.

Top 5 Business VoIP provides a comprehensive directory of VoIP phone services providers for small and large businesses. Our services include informing interested organizations of existing VoIP Phone plans, conducting comparisons of internet phone services and much more. Visit our website to pick out the best VoIP Phone systems providers for your organization.

Flawless communication is one of the essential ingredients of a successful organization. Nothing builds credibility, trust and solid relationships like a good old face-to-face meeting with employees, customers or colleagues. However, in the modern business landscape where businesses are striving to expand nationally and globally, meeting in-person is not always the most feasible or practical option.

There are other means of communications, such as email and chat, over social media, but these often create misunderstandings and confusion because there’s no personal contact. Luckily, VoIP technology provides the next best alternative: video conferencing.

A revolutionary VoIP feature, video conferencing is an affordable, convenient and a much ‘greener’ solution to the communication needs of organizations. Over the course of this blog, we’ll discuss how VoIP’s video conferencing feature can help with some common issues companies face.

Unproductive Travel Time

In today’s highly competitive business world, time really is money. So instead of wasting time traveling to and from your meeting venue, isn’t it better to spend it on the meeting itself? Furthermore, thanks to VoIP mobile applications, now you can now have a virtual meeting from any device on the go!

A number of business VoIP providers offer the video conferencing feature as a part of their mobile app. Such providers include Ring Central and Vonage.

Meetings Getting Postponed, Delayed and Cancelled

Important business meetings go off-schedule because one or more of the participants fail to show up on time. In fact, a Wall Street report revealed that around 37% of business meetings start late. Quite often, business meetings are derailed by unforeseen circumstances like traffic jams and airline delays.

Video conferencing eliminates the travel aspect from meetings altogether. All participants need is a computer or mobile device, a reliable broadband connection and they are all set to have a have a productive meeting.

Slow Decision-Making & Response Time

When stakeholders or key personnel of an organization are situated across different locations, holding an in-person meeting is just not a practical solution when decisions need to be made quickly on critical matters. Video conferencing is a perfect solution for such issues. All participants need in order to interact, collaborate and share their ideas with each other is a VoIP mobile application or the soft phone client on their computer.

Expensive Employee Training Sessions

In order to enhance the knowledge and skills of their employees, businesses arrange training sessions and seminars. This often involves hiring an expert guest speaker. Such seminars can be pretty costly as in addition to organizing the event, the company also has to bear the costs of the expert speaker’s travelling and accommodations.

Thanks to video conferencing, companies can simply schedule online training sessions, which are a much more affordable and convenient solution.

Looking for a reliable VoIP service provider? Top5 Business VoIP is a comprehensive directory of small business VoIP service providers. We can help you choose a VoIP service that’s perfect for your needs.

The business landscape has changed drastically since the turn of the millennium. Thanks to the evolution of the internet and the advent of revolutionary communication technologies, enterprises are no longer tied to a single physical location. Nowadays, businesses and companies are using innovative tools and technologies to grow not just locally, but also internationally.

All in all, the modern workplace is continuing to evolve as new trends and technologies emerge. Let’s take a look at some ground-breaking tech trends that had a major hand in the transformation of the business landscape.

VoIP Technology

A quality communication system is one of the basic necessities of a business. However, due to significant upfront costs and pricey call rates, conventional landlines were a bit out of range for most small businesses. However, that changed with the introduction of VoIP, a technology that is at the heart of a rapidly growing multi-billion dollar global industry.

This technology essentially converts voice into packets of data which are transmitted over the internet. VoIP has firmly established itself as the backbone of business communications, offering a wide array of benefits to consumers and organizations alike. These include high scalability, flexibility and mobility.

Cloud Storage

The emergence of cloud technology has completely revolutionized the way organizations store, manage and share their data. It has eliminated the need for businesses to make significant investments on setting up in-house data servers and on large IT departments to manage them. Cloud storage has also made data management more flexible. Thanks to the technology, users can access their data from anywhere at any time. All the need is a reliable internet connection.

Google Drive, Drop Box, One Drive – these are a few examples of the most widely used cloud storage solutions.

Mobile Applications

Another highly innovative tech that has transformed the way businesses operate, interact and collaborate is mobile applications. These days, you can find a mobile app for just about anything. From organizers to note-taking to even VoIP applications, everything is available at your fingertips. Through mobile apps, companies have found a way to keep their employees stay connected while enhancing productivity at the same time.

Smartphone & Business App Integration

The wonderful thing about modern workplace technologies is that they are not just standalone solutions. Instead, they can interact and combine with other tools to amplify the benefits. A good example for this is VoIP systems. In addition to be used as a communication tool, a VoIP system can be integrated with other business tools such as CRM software, an ERP system or a cloud storage solution.

Looking for a reliable VoIP service provider? Top5 Business VoIP is a comprehensive directory of small business VoIP service providers. We can help you choose a VoIP service that’s perfect for your needs.

Is Voip beneficial for businesses? Find out here:

Here are some tips for choosing a Voip provider:

Here is the importance of VOIP systems described with simplicity:

All About VOIP What Business Owners Should Know:

Whereas Vonage with its 40+ unique features is ideal for large organizations that require extensive collaboration solutions and a more versatile communications network, VoIPLY is a VoIP provider that offers simple and seamless communication solutions with no binding contracts. Both service providers have their merits, therefore Top 5 Business VoIP provides you with a comprehensive side by side review of the two, so you can decide which one would resonate with your business communications needs better:

Vonage & VoIPLY Business VoIP Overview

With almost two decades worth of experience in business VoIP solutions, Vonage offers a communication system that can cater up to 100,000 users. Founded in 2012, VoIPLY on the other hand is relatively new to the service but provides modern solutions for modern times. Both are rich in calling features and integration:

Vonage & VoIPLY Business VoIP Features

Vonage Features

Vonage has a professional tone to all its features which stand strong and firm, no matter which plan you sign up for. Vonage values privacy and confidentiality, offering options of caller ID, call blocking and other security measures, like spam shield. Another priority is communication and how efficiently it’s managed; features like call routing and auto attendant as well as add-ons, like Boomerang allow users to make and receive calls seamlessly.

VoIPLY Features

VoIPLY has up to 60 unique features, including push to talk intercom, HD conferencing suites, and call detail records, along with the standard calling options, such as call forwarding and caller ID.

Our Conclusion:

Both service providers excel at features and their integration capabilities with various CRM platforms. They also provide mobile apps on iOS and Android platforms, however Vonage has been in the business for decades so it offers better and improved features. Therefore our vote goes to Vonage:

Vonage – 5/5

VoIPLY – 4/5

Vonage & VoIPLY Plans and Pricing  

Vonage has three comprehensive pricing plans for different needs and budget. It offers a money-back guarantee which can be availed if your usage hasn’t exceeded the 250 minutes limit. On the other hand, VoIPLY lets you cancel your subscription without facing any consequences. Moreover, their 30-day trial policy also helps you evaluate their one-for-all plan, before you decide to sign up for it.

Vonage Pricing and Plans

• Mobile: $19.99 per month per user
• Premium: $29.99 per month per user
• Advanced : $39.99 per month per user

VoIPLY Pricing and Plans

• Business Pro: $15 per month

Our Conclusion:

As opposed to Vonage’s comprehensive and transparent pricing models, the basic Business Pro plan offered by VoIPLY starts at $15 per month but it can expand once you purchase extra features from their list of 60. So it’s better to contact your provider about the total cost of the plan before you sign the dotted line with them. Since Vonage provides clear-cut quotes for all business plans, they’re safer to sign up for, compared to the all-in-one plan offered by VoIPLY that might result in severely fluctuating costs.

Vonage – 5/5

VoIPLY – 3.5/5

Vonage and VoIPLY Ease of Use and Setup

The interface of Vonage is user-friendly and it doesn’t take much to set it up, you might need new phones, but that’s about it. The company will supply you with a Vonage Box (free of charge) which you’d have to connect with your internet router. Lastly, you can download the Vonage app on both iOS and Android devices and start using Vonage!

VoIPLY is no stranger to easy setups as well. All you need to do is choose a phone number OR just transfer your existing number to VoIP. Next customize your plan to what phones you’d like to use and what features you’d require for a successful communications network. This is a simple step-by-step procedure that the customer support at VoIPLY would guide you through so you won’t face any difficulty installing the service.

Our Conclusion:

Although both VoIP service providers have an easy setup, VoIPLY provides free of cost business phones, which might attract startups and new enterprises

Vonage – 4/5

VoIPLY – 4.5/5

Vonage Customer Support

• Phone – 1-732-944-0000
  • Available:
    • Monday to Friday 9am-12am ET
    • Saturday 9am-8:30pm ET
    • Sunday Closed
  • Email – Email form
  • Live chat – Yes – available 24/7
  • Comprehensive FAQ

VoIPLY Customer Support

• Phone – 1-844-486-4759
• Email – N/A
• Live chat – Typically respond to messages within a few minutes.
• Limited FAQ

Our Conclusion:

Both service providers have a 24/7 customer support program; offered via live chat, email and phone. They also have a FAQ section on their websites; however, Vonage provides a more comprehensive one than VoIPLY, which also doesn’t have a customer support email.

Vonage – 5/5

VoIPLY – 3.5/5

The Bottom Line on Vonage and VoIPLY

Vonage with its clear-cut pricing models and features that can improve collaborations within your organization is the best choice for businesses that don’t work with a strict budget and prefer quality over quantity. Whereas, VoIPLY is reinventing the way VoIP solutions used to work. With 60 calling features, small businesses can fashion their own subscription plans and pay only for features they need. VoIPLY can work for businesses that like to experiment with their options.

While both options have stood tall in our intense scrutiny, Vonage is clearly the better choice with its impeccable customer support program, comprehensive pricing plans and collaborative features..

Vonage – 5/5

VoiPLY- 3.5/5

You can compare these two with other VoIP service providers as well to get a clearer picture and visit our Guides Archive, if you need help installing any of them.

Deciding between two of the top VoIP service providers on the market can be challenging. But Top 5 Business VoIP has made the task easy for you. With a comparative review of Vonage and Grasshopper, we’ll help you choose the best VoIP service provider for your business communication needs.

A popular name in the world of VoIP solutions, Grasshopper comes with a straightforward pricing and payment model that suits businesses of various sizes. However, it doesn’t feature international calling; so for businesses operating worldwide, it’s perhaps not the best option. Vonage on the other hand, not only offers long-distance calling, but is also the popular choice, with its unique features holding up its name for flexibility, reliability and cost-efficiency.

Vonage & Grasshopper Business VoIP Overview

Both the VoIP providers entered the VoIP market around the same time; with Grasshopper being founded in 2003 following Vonage that was established in 2001. However, how they go about providing communications solutions for businesses is quite different.

While Grasshopper follows a simple interface satisfying more than 3,000 small businesses, Vonage employs enterprise-grade widgets to provide communications for giant corporations with more than 100,000 users. Both VoIP providers have a wide range of features, but Vonage wins fair and square, with more than 40 up its sleeves!

Vonage & Grasshopper Business VoIP Features

Vonage Features

As mentioned above, Vonage takes the cake when it comes to VoIP features for businesses. With more than 40 amazing features, divided into different categories of collaboration, communications and security, Vonage is the one-stop shop for all your business related needs. The features range from voicemail to email capabilities to web conferencing and are available in increasing amounts with the three business plans offered.

Grasshopper Features

Grasshopper is available on mobile devices via mobile and desktop apps and features a reasonable number of features for small businesses. You’re allowed to receive voicemail transcription via email and make use of options, like call reporting, call forwarding, call transfers and handling.

Our Conclusion:

Even though Grasshopper offers practical features, it can’t hold up to the professional grade wide range available on Vonage. Vonage supports CRM integration and allows international calling and therefore, wins this round!

Vonage – 5/5

Grasshopper – 3/5

Vonage & Grasshopper Plans and Pricing

Although Vonage’s base-fare plan starts as low as at $9.99, it’s not sufficient for business communication needs. The standard business plans start around $19.99. However, every plan comes with a 30-day money back guarantee so you can examine the plan before signing up for it. The 30-day free trial is available with Grasshopper as well. But the pricing models are a bit different. Starting with the one-person connection in the Solo plan, it also has a Partner and a Small Business plan that can hold up to 3 and 5 extensions, respectively.

Vonage Pricing and Plans

• Mobile: $19.99 per month per user
• Premium: $29.99 per month per user
• Advanced : $39.99 per month per user

Grasshopper Pricing and Plans

• Solo: $29.95 per month
• Partner: $49.99 per month
• Small Business: $89.00 per month

Our Conclusion:

For a small family owned business, Grasshopper can provide adequate communications solutions, for anything bigger than that, you might want to look into one of the plans offered by Vonage because not only are they more comprehensive, but given its functionality, they can actually help you save more money than Grasshopper!

Vonage – 4.5/5

Grasshopper – 3/5

Vonage and Grasshopper Ease of Use and Setup

Vonage prides itself on its user-friendly interface and easy installation. All you need is to plug in the free of charge Vonage Box sent to you, into your system and IP phones. Then just download the Vonage app to start making calls via the internet!

Ease of use and setup is also available with Grasshopper, which can be installed in just 4 simple steps:

• Choose a plan and number
• Download the necessary apps
• Customize the settings to your preferences
• Call away!

Our Conclusion:

Surprisingly enough, Grasshopper wins this round with its four step installation.

Vonage – 4/5

Grasshopper – 5/5

Vonage Customer Support

• Phone – 1-732-944-0000
  • Available:
    • Monday to Friday 9am-12am ET
    • Saturday 9am-8:30pm ET
    • Sunday Closed
  • Email – Yes
  • Live chat – Yes – available 24/7
  • Comprehensive FAQ

Grasshopper Customer Support

• Phone – 800-820-8210 (Toll free); 617-395-5700 (Direct)
• Email – Yes
• Live chat – 24/7
• Helpful FAQ section

Our Conclusion:

Both VoIP providers have a 24/7 customer support program that’s available via live chat, email and phone. Not to mention, they each have comprehensive FAQ divisions on their websites, so we can’t pick a favorite here!

Vonage – 4.5/5

Grasshopper – 4.5/5

The Bottom Line on Vonage and Grasshopper

With more than 40 features to offer, along with third party integration capabilities and international calling under the belt, Vonage is way ahead of Grasshopper in providing adept communication solutions for businesses. However, if you’re a small business, just making a start in the market, Grasshopper will suffice for your business communications needs, as it holds its own when it comes to providing quality customer support. So choose wisely!

Vonage – 4.5/5

Grasshopper – 3.5/5

You can compare these two with other VoIP service providers as well to get a clearer picture and read individual reviews for them on our website as well.

If you’re having trouble deciding between two VoIP service providers for your business, let Top 5 Business VoIP help you settle that debate. Below is a comparative review of Vonage and Nextiva’s VoIP service platforms so you can analyze them side-by-side to choose the best solution for your business.

The award winning choice of small businesses, Vonage is the most popular VoIP service provider on the market. With pricing plans that can accommodate businesses as small as a one-person organization to giant corporations that have up to 100,000 people on board; Vonage can cater to all types of business communication needs. The service prides itself on reliable and scalable solutions, which are available for on-premise, hosted and hybrid systems.

On the other hand, Nextiva can be a little overwhelming with its setup, as it features too many complicated procedures. So if you don’t have an expansive IT team on board, it’s not the best option for you.

Vonage & Nextiva Business VoIP Overview

New to the VoIP service market, Nextiva lacks what Vonage has in terms of experience. Vonage has a better understanding of how VoIP solutions are implemented in businesses of all sizes. Nextiva, on the other hand, can only cater to smaller businesses, as its services aren’t as far-sighted as Vonage’s.

Vonage & Nextiva Business VoIP Features

Vonage Features

You probably can’t think of a VoIP feature that Vonage doesn’t offer. From collaboration tools, like conference bridging, file sharing, online meetings and web conferencing, to the helpful automated receptionist tools of call routing, call services, Visual voicemail and shared line appearance, Vonage has it all!

Nextiva Features

When it comes to unique VoIP features, Nextiva is also quite expansive. From calling options, like call forwarding, which can help you take your communications with you, to the innovative NextOS portal that helps you regulate your communications in one place, Nextiva’s calling features are wholesome if a bit technically challenging.

Our Conclusion:

With three different plans that resonate with different types of businesses, Vonage gives more variety to its customers to choose from. On the other hand, Nextiva urges its customers to build a plan for themselves, that will be ideal for their needs and preferences. While both VoIP service providers offer a wide range of useful features; Vonage is the easier and more pronounced VoIP service which helps first timers get started with their cloud-based communications.

Vonage – 5/5

Nextiva – 3/5

Vonage & Nextiva Plans and Pricing

Although Vonage’s base-fare plan starts at $9.99, it’s not suitable for business needs. Appropriate plans for business start at $19.99 per month. All of these have a 30-day money back guarantee which helps you examine the service before you sign up for it. Nextiva also provides the free 30-day trial period, with its business plan starting at $19.95.

Vonage Pricing and Plans

• Mobile: $19.99 per month per user
• Premium: $29.99 per month per user
• Advanced : $39.99 per month per user

Nextiva Pricing and Plans

• Office Pro: $19.95 per month per user
• Office Pro Plus: $20.95 per month per user
• Office Enterprise: $27.95 per month per user

Our Conclusion:

The pricing of Nextiva is better and more affordable than Vonage’s, with their most expensive plans falling under $30 a month. Even though the calling features and solutions are more or less the same, and Vonage has the upper hand in customer support, and is more cost-efficient, the initial pricing models of Nextiva can attract businesses that are operating under a budget.

Vonage – 4/5

Nextiva – 5/5

Vonage and Nextiva Ease of Use and Setup

With free of cost installation, and a Vonage box sent to you free of charge, Vonage makes your VoIP setup seamless and hassle-free. All you need to do is plug in the Vonage Box into your Internet router and voila! The Vonage app is also extremely simple to download and is available for both iOS and Android platforms, so no matter which plan you sign up for, your system could be set up and running in a couple of hours.

Nextiva falls a bit short here due to its extensively customizable options. The liberty to design your own plan might sound amazing, but having to set up all the features and options from scratch can be time-consuming and down-right frustrating. You will also need to manually add every single employee to the network, which can be quite complicated.

Our Conclusion:

While Nextiva offers ultimate customization with its features, it makes it difficult to set up and use. This is why we prefer Vonage as its interface is a lot more user-friendly.

Vonage – 5/5

Nextiva – 3/5

Vonage Customer Support

• Phone – 1-(732)-944-0000
  • Available:
    • Monday to Friday 9am-12am ET
    • Saturday 9am-8:30pm ET
    • Sunday Closed
  • Email – Email form
  • Live chat – Yes – available 24/7
  • Comprehensive FAQ

Nextiva Customer Support

• Phone – (800) 285 7995
• Email – online form or office@nextiva.com
• Live chat – Monday to Friday 5am to 6pm; Saturday to Sunday 6am to 6pm (AZ Time Zone)

Our Conclusion:

Vonage, with its 24/7 customer support program, takes the lead here.

Vonage – 5/5

Nextiva – 3/5

The Bottom Line on Vonage and Nextiva

Vonage is one of the leading VoIP service providers on the market, along with being the most popular choice. With its professional-grade calling features, Vonage can serve communication solutions to all types of businesses. In comparison, Nextiva offers features and plans that are very customizable, but these could be complicated for first-time users. Therefore, our final vote will go to Vonage:

Vonage – 5/5

Nextiva – 3.5/5

You can compare Vonage with other VoIP service providers as well to get a clearer picture and visit our Guides Archive, if you need any assistance operating them.

When it comes to choosing the best VoIP service provider for your business, things are bound to get confusing. Fortunately, Top 5 Business VoIP has done all the research on your behalf, so you don’t have to get your hands dirty!

Below is a comparative review of Ooma and Vonage to help you analyze their services, subscription plans and pricing models so you can choose the one that suits you best.

Whereas Vonage has an expansive range of features, including privacy, security, collaboration and flexibility tools; Ooma is ideal for smaller businesses that are looking for hassle-free phone connections with easy setup and operations.

Moreover, while Vonage offers a 30-day free trial, Ooma doesn’t. However, it does allow you to use existing phone lines to use their service.

Vonage & Ooma Business VoIP Overview

Founded in 2004, Ooma is three years younger than Vonage that stepped into the market in 2001. So they’re a little new to the industry, offering telecommunication solutions that can accommodate up to 50 extensions per connection. As for Vonage, their system extends to businesses that require up to 100,000 extensions. So, where Ooma is great for startups; Vonage, with its spectacular functionality and customer support is the popular choice of corporate giants.

Vonage & Ooma Business VoIP Features

Vonage Features

Vonage is a communications network designed for large businesses. Not only can it support up to 100,000 connections per subscription but also has a wide array of services that can be categorized as tools, like privacy, which includes call screening and number blocking. Similarly, the collaborative tools of web conferencing and video calling help build internal communications and collaboration with off-grid staff members. Moreover, features like hold music, call routing and auto-attendant also help maintain the communication flow and improve customer relations.

Their mobile app is also more comprehensive than that of Ooma’s with options of call flip and voicemail to email capabilities.

Ooma Features

Ooma is a more straight-forward and simple communication solution that’s ideal for businesses that don’t require dozens of unnecessary features and calling options. The interface is user-friendly and simple, not to forget the system is compatible with existing phones so you can start using the service in a matter of minutes. Their mobile app is also efficient enough to maintain wireless connections and offer mobility.

Our Conclusion:

As stated above, Ooma is ideal for businesses that are just starting out and don’t seek to grow any time soon. However, if you require a network that can cater to more than 50 users, Vonage is the right choice for you because not only does it provide communication solutions for your large business but it’ll also offer to manage them by providing enterprise tools, like CRM integrations.

Vonage – 5/5

Ooma – 3.5/5

Vonage & Ooma Plans and Pricing

Vonage has a base-fare plan that starts at $9.99 and comes with a 30-day money-back guarantee, so long as you don’t exceed the 250-minutes allocation. Their highest or “Advanced” plan costs around $40 monthly per user, which includes the best features the service provider has to offer.

As for the uncomplicated Ooma, they have a single monthly plan that costs $19.95 per user and comes with a one-time installation and hardware charge of $249.

Vonage Pricing and Plans

• Mobile: $19.99 per month per user
• Premium: $29.99 per month per user
• Advanced : $39.99 per month per user

Ooma Pricing and Plans

• $19.95 per month per user

Our Conclusion:

With their 30-day money-back guarantee and comprehensive plans that can accommodate up to 100,000 user connections; Vonage takes the cake here.

Vonage – 4.5/5

Ooma – 3.5/5

Vonage and Ooma Ease of Use and Setup

Setting up with Vonage is as easy as it can be. There’s no installation fee; all you have to do is plug in the free-of-charge Vonage Box, sent to you by your provider, into your internet router and then to the AC outlet to set up your Vonage network. The Vonage app can also be downloaded with similar ease on both iOS and Android platforms. In fact, you might be able to use your existing phones as well; just check with your providers for compatibility.

On the other hand, Ooma lets you use your existing phones seamlessly without any hassle, which allows you to set up and go within minutes. The mobile app also offers integrations with the main line so you can collaborate with team members without worrying about additional hardware.

Our Conclusion:

Ooma takes the lead here, with their uncomplicated setup configuration and compatibility with existing phones.

Vonage – 4/5

Ooma – 4.5/5

Vonage Customer Support

• Phone – 1-732-944-0000
  • Available:
    • Monday to Friday 9am-12am ET
    • Saturday 9am-8:30pm ET
    • Sunday Closed
  • Email – Email form
  • Live chat – Yes; available 24/7
  • Comprehensive FAQ

Ooma Customer Support

• Phone – 888-711-6662, 24/7
• Email – customeradvocate@ooma.com, sales@oomacare.com
• Live chat – 24/7
• Comprehensive FAQ

Our Conclusion:

Although both VoIP providers offer comprehensive FAQ sections and 24/7 customer support; Ooma has a slight edge over Vonage with their 24/7 phone line along with live chat.

Vonage – 4.5/5

Ooma – 5/5

The Bottom Line on Vonage and Ooma

Our Conclusion:

There wasn’t must contest, Vonage with its unique features, comprehensive payment plans and scalable options won fair and square. However, if you want to start small and aren’t looking for anything extraordinary, Ooma will suffice.

No matter which VoIP service provider you choose, we’re here to help you with the installation process and to guide you through their services. Just visit our Guides Archive if you need any help or read our comprehensive reviews of the top VoIP providers on the market to find your true match!

Vonage – 4.5/5

Ooma – 4/5

If you’re thinking about switching to VoIP solutions for your business communications, it’s possible you’re stuck in a rut about which VoIP service provider to choose. Worry no more! Top 5 Business VoIP has compiled comprehensive comparative reviews of the best VoIP providers on the market.

Below, we compare Vonage and Mitel to help you find out the best VoIP provider for your business:

Both Vonage and Mitel have a money-back guarantee and offer excellent mobility. However, while Vonage is the ideal VoIP connection for giant organizations, Mitel works for smaller businesses with their simpler and less-complicated interface.

Vonage & Mitel Overview

Founded in 1973, Mitel has been in the business since its conception; so the service provider knows its way around. Compared to this, Vonage is relatively new, as it entered the market in 2001. However, what it lacks in experience; Vonage makes up in expertise.

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Vonage & Mitel Features

The unique features that each VoIP provider has to offer are what really give them an edge over their competition—both Vonage and Mitel have some excellent features for you to look out for. Vonage is very comprehensive and professional with its features and services as they’re divided in multiple categories, like collaboration tools and privacy tools. One of its best features is the Extension App that allows you to attend/make two calls at a time!

Mitel excels at contact center functionality with features, like customer callbacks, universal queuing and enterprise resource matching.

Vonage Features

Vonage has a wide array of features that range from privacy tools of call screening, caller ID and the ‘Do Not Disturb’ option; to collaborating options of web conferencing, video chat and call log sharing. Their features also help you maintain healthy customer relations with options, like hold music, toll-free numbers, and virtual receptionist.

What’s more is that Vonage is also incredible with mobility and scalability. The Vonage mobile app allows you to work remotely and its scalable options allow for seamless growth in your business, which is always welcome!

Mitel Features

Although not as expansive as Vonage’s feature range; Mitel can hold its own with its few, but helpful features of virtual receptionist, call screening, call blocking, etc. It also offers voicemail to email options and allows for remote connections with staff members on the move.

Moreover, its contact center functionality stands shoulder-to-shoulder with Vonage and allows for professional and enterprise grade resource matching and customer callbacks.

Our Conclusion:

Vonage clearly wins this round because of the wide variety of features it has to offer. However, as a small business, you might not need them all so Mitel’s small but functional set of features might work out for you just as well.

Vonage – 5/5

Mitel – 4/5

Vonage & Mitel Plans and Pricing

Vonage Pricing and Plans

Vonage has a base-fare plan that starts at around $9.99 per month. However, it’s more suitable more residential uses and business plans usually start around $19.99 per month and can go up to $39.99 per month, depending on your usage and number of extensions needed.

Mitel Pricing and Plans

Like Vonage; Mitel also offers varied plans which range from Flex, Connect, and Clearspan. While these plans can cater to different business sizes and requirements, with Clearspan accommodating up to 100,000 users; their pricing is vague and unclear. This means you’ll have to contact their service representative to find out the total cost of your plan before signing up for it.

Our Conclusion:

Although the plan diversity of Mitel is remarkable, but because they’re not up-front about their costs and charges, it gives Vonage the lead in the game.

Vonage – 4/5

Mitel – 3/5

Vonage and Mitel Ease of Use and Setup

Since Mitel operates completely via the Cloud, the company usually supplies users with IP phones for the setup. Just make sure you have a strong internet connection. For on-premise networks—also offered by Mitel—the installation is a little more complicated and intricate.

Vonage just sends you a free of charge Vonage Box that needs to be plugged into your internet router and an AC outlet to get started.

Both providers have a functional mobile app that can be downloaded via both, iOS and Android platforms.

Our Conclusion:

Although both VoIP providers have easy installations; Mitel might have certain pre-requisites that Vonage don’t; making Vonage a slightly better option.

Vonage – 5/5

Mitel – 4/5

Vonage Customer Support

• Phone – 1-732-944-0000
  • Available:
    • Monday to Friday 9am-12am ET
    • Saturday 9am-8:30pm ET
    • Sunday Closed
  • Email – Email form
  • Live chat – Yes – available 24/7
  • Comprehensive FAQ

Mitel Customer Support

. Phone – (844) 319-5912

• Email – address(es) Contact form via website
• Live chat – not available

Our Conclusion:

Vonage takes this round with its 24/7 live chart customer support system.

Vonage – 5/5

Mitel – 3/5

The Bottom Line on Vonage and Mitel

Although Mitel is great for small businesses, their unclear policies and slightly inadequate customer support program loses them the battle against Vonage, which offers 24/7 customer support via live chat and a number of enterprise level features that can help your business grow and prosper.

Therefore our recommendation would be Vonage. However, if you’d still like to review more VoIP providers or compare Vonage with other VoIP providers; we’ve got you covered!

Vonage – 4.5/5

Mitel – 3.5/5

If you’ve decided to jump on the VoIP bandwagon but can’t decide which VoIP service provider would be best for your business, you’ve come to the right place. Top 5 VoIP Provider can help you review the top VoIP service providers on the market while comparing their services and features.

In this comparative review, we’ll be comparing Vonage and 8×8 to find out which of the two make the best fit for your business:

Vonage & 8×8 Overview

Established in 1996, 8×8 was a founding father of the VoIP market. This long run in the business has won 8×8 over 125 patents when it comes to unique features that benefit businesses.

In contrast, Vonage came into the market in 2001. But what it lacks in experience, it made up for in expertise, becoming one of the fastest growing names in the business.

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Vonage & 8×8 Features

When it comes to service features, both Vonage and 8×8 provide a wide range of options to choose from, all of which support compatibility with different platforms and operating systems.

Vonage Features

From tools that can enhance your customer relations, including virtual receptionists and call waiting to collaborative options for web conferencing, call monitoring, and customizable call routing, Vonage has it all!

8×8 Features

With features like 3-way calling and business SMS, 8×8 is just as good as Vonage, if not slightly better.  As one of the first VoIP service providers to introduce PBX hosting, 8×8 is known for the innumerable innovative features it has to offer.

Our Conclusion:

Both Vonage and 8×8 have impressed us with their unique and cutting-edge calling features. However, 8×8 has a slight edge over Vonage since it’s been in the business for longer and has a wider array of features to serve.

Vonage – 4/5

8×8 – 4.5/5

Vonage & 8×8 Plans and Pricing  

This is where Vonage takes the lead from 8×8. Whereas 8×8 offers a not so clear payment and pricing plan and insists that you call them to get a quote for your business plan, Vonage offers three comprehensive plans that suit different communication needs.

Vonage Pricing and Plans

• Mobile: $19.99 per month per user
• Premium: $29.99 per month per user
• Advanced : $39.99 per month per user

8×8 Pricing and Plans

• Not Available

Our Conclusion:

Since Vonage tells you what you’ll be dealing with and give you upfront costs, unlike 8×8; this one goes to Vonage.

Vonage – 5/5

8×8 – 3/5

Vonage and 8×8 Ease of Use and Setup

The switch from traditional phone lines can be a challenge. Therefore, ease of use and installation is important when selecting a VoIP provider.

Vonage Setup

With Vonage, setup is as easy as it can be. All you have to do is plug in the free of charge Vonage Box sent to you into your internet router and an AC outlet to get started.

Vonage is also known for its incredible compatibility with different platforms as well as CRM systems:

• Windows
• Linux
• Mac
• Windows Mobile
• iOS
• Android
• Web-based operations

8×8 Setup

You can set up your 8×8 network in record time with the straightforward and simple guidelines available to you. However, when it comes to compatibility, it falls a bit short compared to Vonage; offering a limited number of options:

• Windows
• Android
• iOS
• Mac
• Web-based operations

Our Conclusion:

Although both VoIP service providers entail an easy setup and run wizard, the wider variety of CRM collaborations that are offered by Vonage puts it in the lead.

Vonage – 5/5

8×8 – 4/5

Vonage and 8×8 Customer Support

Customer care is very important in the VoIP world, so it’s crucial that your VoIP network is available for you whenever need be.

Vonage Customer Support

With comprehensive and quick-to-respond customer support, Vonage provides one of the best customer support programs out there:

• Phone – 1-(732)-944-0000
  • Available:
    • Monday to Friday 9am-12am ET
    • Saturday 9am-8:30pm ET
    • Sunday Closed
  • Email – Email form
  • Live chat – Yes – available 24/7
  • Comprehensive FAQ

8×8 Customer Support

8×8 customer support is a lot more limited, as it’s only available on live chat and phone. But the live chat option is incredibly responsive and won’t disappoint you.

Our Conclusion:

Vonage and 8×8 are both known for their excellent customer support programs. But since Vonage’s customer support is available on more platforms than 8×8, we’ll have to give this one to them!

Vonage – 5/5

8×8 – 4/5

The Bottom Line on Vonage and 8×8

Although both Vonage and 8×8 held their own in the tough competition, our recommendation goes to Vonage. But remember, no matter what the recommended and popular choice; when choosing a VoIP service, it should always come down to what you need and require.

Both Vonage and 8×8 can cater to businesses that require up to 100,000 extensions and are looking for innovative communication solutions. However, 8×8 is a lot more customizable than Vonage that offers standard and straight-forward price plans.

Therefore, we would suggest that you contact both VoIP providers to see which one falls more in line with the requirements of your business.

Vonage – 4.5/5

8×8 – 4/5

For more reviews, you can visit our Review Archive and even compare your favorite VoIP providers, side-by-side, to find the best fit for your business.

Can’t choose between two of the best VoIP providers for your business? Top 5 Business VoIP has got you covered!

Our comparative review of RingCentral and Ooma will help you analyze their features, pricing models, and customer support programs to make the decision easy for you:

RingCentral & Ooma Business VoIP Overview

Founded in 1999, RingCentral has been in the VoIP industry for two decades now. This makes them an expert on providing scalable VoIP solutions to businesses of all shapes and sizes. They can accommodate unlimited users and provide both local and international numbers along with various other unique calling features

Ooma is relatively new to the VoIP world, having been founded in 2004. However, it excels at what it does with its subscription-based service plans that are ideal for small to medium-sized businesses (allowing up to 49 users).

RingCentral Widget Features

1. 30-day money back guarantee
2. Hosted PBX service
3. Unlimited phone calls
4. Mobile apps for iOS and Android
5. Glip for team collaboration
6. Voicemail greetings
7. Integrates with Box, Microsoft, Google, Salesforce, and more
8. Internet fax
9. Integrates with your current phone
10. Local, international, and toll-free numbers

Ooma Widget Features

1. Integrates with your current phone
2. Free number transfer
3. Extension dialing
4. Virtual receptionist
5. Free mobile app
6. Wireless phone in an office
7. Low international rates
8. Extensive dialing
9. Call log
10. Call transfer

RingCentral & Ooma Business VoIP Features

RingCentral Features

When it comes to features, RingCentral has got it all! With communication tools that not only provide seamless connections but also incredible collaboration features with team members, RingCentral’s cloud network can enhance your overall telecommunications experience immensely.

You can also manage your communications network without hassle, thanks to call forwarding and call recording features. Moreover, it provides 3^rd party collaborations with CRM platforms, such as, Microsoft, Google, etc.

Ooma Features

Ooma, on the other hand, comes loaded with features that are ideal for businesses that don’t require more than 50 extensions per connection. It supports mobility with a comprehensive mobile app and its compatibility with your current phone sets makes installation easy and cheap.

Our Conclusion:

If you’re a small business, that doesn’t require versatility from your communication system, Ooma is an ideal choice for your business to keep it straight-forward and simple. However, if you want value for money and a VoIP network that can benefit your business with its business grade tools, RingCentral is your best bet.

RingCentral – 5/5

Ooma – 4.5/5

RingCentral & Ooma Plans and Pricing

With their Essential plan starting at $19.99 per month per user, the advanced RingCentral helps your business save money on frequent maintenance or technology upgrades. It also comes with a 15-day free trial policy, so you can try the service before you commit to it.

RingCentral Pricing and Plans

• Essentials from $19.99 monthly per user
• Standard from $24.99 monthly per user
• Premium from $34.99 monthly per user
• Ultimate from $49.99 monthly per user
• Enterprise plan available for larger businesses

Ooma Pricing and Plans

Ooma has a standard plan that starts at $19.95 per month per user and an initial hardware installation fee of $249.99, you can enjoy problem and contract-free communications anytime. However, even though the service promises unlimited calling, you might have to pay taxes as per state regulations.

Our Conclusion:

Even though both VoIP providers offer inexpensive calling solutions, RingCentral takes the lead with its 15-day trial and 30-day money back guarantee. And although it is the pricier of the two, its unique features make up for it.

As a small business, if you can do without such features and would rather save money, you can go for Ooma.

RingCentral – 5/5

Ooma – 4/5

RingCentral and Ooma Ease of Use and Setup

You don’t need an IT expert to set up your RingCentral account. The VoIP service can integrate with 3^rd party networks seamlessly, allowing for a quick setup. It works on both iOS and Android platforms via mobile apps that can be downloaded at any time.

The service allows you to keep your existing phone number or opt for new ones. Even though the transition from traditional telephony can be a challenge, they’re quick to respond customer support program will see you through any problems you might face.

Especially tailored for small businesses, Ooma allows for quick hassle-free setup and installation. It’s compatible with your current phone sets so the installation takes less than a couple of hours. Once your system is up and running, you can access your account from the mobile map that’s available on both iOS and Android platforms.

Our Conclusion:

While Ooma comes with a fairly simple setup wizard, RingCentral offers a magnitude of features to complement your business. So, to sum it up: this one’s a tie!

RingCentral – 4/5

Ooma – 4/5

RingCentral Customer Support

• Phone – (877) 774-2015, 24/7
• Email – Online contact form
• Live chat – 24/7

Ooma Customer Support

• Phone – 888-711-6662, 24/7
• Email – customeradvocate@ooma.com, sales@oomacare.com
• Live chat – 24/7
• Comprehensive FAQ

Our Conclusion:

Whether it’s RingCentral or Ooma, both VoIP providers have an incredible 24/7 customer support program that is available via live chat, email and phone; as per your preference.

RingCentral – 5/5

Ooma – 5/5

The Bottom Line on RingCentral and Ooma

Our Conclusion:

RingCentral is our most recommended VoIP provider because not only does it have a comprehensive variety of pricing plans and communications features, but it also provides excellent customer support for those who might need assistance using VoIP for the first time.

However, if you’re a small business that doesn’t plan on growing anytime soon, Ooma’s reasonable and straight-forward calling plans can benefit you.

No matter which VoIP provider you choose, we’re here to help you with the process with our Guides and Reviews so you never get lost on your way to success!

RingCentral – 5/5

Ooma – 4/5

Looking for one of the top Business VoIP providers on the market? Find a VoIP solution provider that helps your business achieve its goals, works with you and most importantly – saves money, whatever the size of your business!

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What is a VoIP phone, or Voice over IP?

Who needs landlines anymore?

VoIP – ‘Voice Over IP systems’ – operates over high-speed broadband, meaning it makes calls over the internet. The acronym VoIP stands for Voice Over Internet Protocol. Some people may also call VoIP phone services, IP telephony, or Internet phones. These all mean the same thing, simply making calls using the internet instead of traditional phone lines. Because all the voice data is sent over the internet rather than POTS (Plain old Telephone System), you actually don’t need a physical phone at all any more. Some businesses will still use phones of course, but others can get all the advantages of business VoIP using their desktop or laptop computers, or through mobile apps on their mobile phones.

VoIP phone systems have been around for longer than you might think, with the first voice transmission back in 1973, and the first Internet Calling solution in 1995. But it was the advent of Skype that really made VoIP for small businesses so popular. Unfortunately – it also gave VoIP solutions a bad name, suffering from voice issues and quality problems that made many businesses worried about trusting their communications to business VoIP. Modern-day virtual phone solutions are worlds away from Skype, both in terms of quality of service (QoS) and the functionality you can enjoy.

How Do VoIP Providers Phone Services Work?

The keyword here for understanding how VoIP phone systems, from VoIP business phone services to any kind of IP phone, is packets. Packet-switched protocols allow voice signals to be literally put into packets, (think of it like an e-envelope) and then sent over any internet line, using your local area network or Wide Area Networks. These packets can carry huge amounts of information, which means you can benefit from more than just voice, including media, video, file sharing and more. These packets are translated into data that can be sent across an IP network, and then reverted back into voice data at the other side. Your users then use various end-points to access this data again, whether that’s desktop VoIP phones, softphone applications through their PCs, Macs, Laptops or mobile phones, or even WebRTC-enabled browsers.

Hardware-based IP phones Vs Software-based IP phones

Unlike traditional phone systems, VoIP does not use circuit-switched networks, which means that they have less costs in terms of hardware and network infrastructure, and can let enterprises amalgamate their voice and data networks.

Why You Need a VoIP Provider

The advantages of using VoIP systems over standard landlines for businesses are multifold: in short, they can save your business a lot of money, but they’re also incredibly flexible, easy to use and easy to scale alongside your business.

From the Budget-Conscious to Profit-Watchers: Cheap VoIP

Whichever VoIP system you’re interested in implementing, there are no two ways about it – it’s a cheap solution, and one that all businesses can easily switch to. Features such as voicemail to email, or call transfer or monitoring for various team members are much cheaper and better value than you’d get with a traditional landline.

That’s before we even get into the costs of long-distance calls: with a landline, these can get very costly, very quickly – which isn’t ideal if you have customers worldwide! Because a cheap VoIP system is hosted online, it immediately eliminates any extra costs – for example – on traditionally highly-priced long distance calls.

Additionally, the hardware for VoIP definitely contributes to the lower cost of using VoIP for your business, in comparison to traditional telephony. It would be tough to think of a business who doesn’t need the internet in one way or another in today’s day and age. That means that your company is already paying for an internet service, and already has everything they need to take advantage of VoIP. Rather than pay extra for a business phone line and business phone services, why not make it all one easy monthly cost?

You can take advantage of free or extremely cheap VoIP systems, but these will often have poorer quality than the VoIP providers who charge a simple and manageable monthly fee. Balancing the cost reductions with offering great quality of service is important, so it pays to ensure you’ve checked that a company isn’t too good to be true.

As well as saving money via hardware and technology, you’re also moving over to a system which is fully managed. If you choose hosted Business phone VoIP your VoIP provider will be maintaining and managing your network, hardware and software – everything you need for communications. There’s no need for your own IT team or IT support to get their hands dirty so to speak. Your IT can be freed up to do more intricate or important tasks, and any troubleshooting or crises is not your problem.

This is why it’s so important to make sure that you have good customer support for whichever Business VoIP solution you choose to sign on the dotted line with. You need them to be available to help 24 hours a day, 7 days a week, because you never know when you might have a question or be getting service issues.

Productivity: Use a Virtual Phone for Small Business VoIP

Cost savings can also be given in the form of productivity for your company. This might seem more roundabout, but the more efficient your team can be, the more money they are making. Firstly, as we said, even with cheap VoIP – someone else is on top of your IT support for network and communications. But many of the other features you can enjoy with Business VoIP services will also encourage productivity.

Take vFax for example, which is virtual fax machines. Faxes come straight into your users inbox, much like email communications. No waiting for the fax machine to warm up, turn on, or solve a paper jam. Just one set of unified communications, able to be shared and communicated across a team without any visits to the copier.

Other features which support productivity for small business VoIP include Auto-Attendants. This is the automated assistant you might be used to when you call a large company or are put on hold. When used correctly, this can be a valuable tool for your business, and free up receptionists and admin staff to work smarter.

Some examples of tasks that your auto-attendant can take off their hands include:

•         Informing customers of opening times
•         Giving directions to your place of business
•         Transferring calls to the right staff member or department, using extensions or names
•         Directing customers to your website
•         Giving contact info or seasonal changes to business
•         Provide information on service problems

All of this can save your employees constantly repeating themselves, saving valuable time and frustration.

You can also use Business phones and VoIP to streamline business process, organizing ring groups or time of day routing. For example, if a customer calls at 9pm, they can be met with Night Mode, which gives them an automated message and directs them to the voicemail of the right staff member to get their query in the morning. During the day, they can be automatically transferred to the right personnel who is the most available, taking into account peak calling times, or staff schedules.

VoIP Phone Services are Flexible and Easy to Setup  

Businesses naturally experience fluctuations – sometimes, you may have a bad month or need to scale back on your freelancers, contractors or overall workforce, and other times, you might suddenly scale up quickly, and need to expand your staff.

As well as this, when it comes to Voice traffic from your customers, you never know how many calls you’re going to be receiving. Seasonal changes might cause more business or questions to come in, or events you can’t prepare for in advance. Imagine you’re a provider of fans and air conditioning units. While you may expect your busiest months to be June-August – a sudden May heatwave could catch you unawares. VoIP phone services are an ideal solution for any business looking to be able to scale quickly in such situations, allowing you the flexibility to make changes quickly and easily, often with no hardware whatsoever.

VoIP is also known for being an incredibly easy solution to get started with. When it comes to mobile VoIP for example, it could be as easy as downloading a mobile app. With softphones or VoIP through your desktop or laptop, you can often get started in no time, just by downloading a link or installing the software the Business VoIP company provides. Even when you request hardware like physical IP phones, once this arrives it is usually just a case of plugging the internet phones into a wall jack or power outlet. No lengthy installation period, no difficult maintenance to keep up with at all.

Choosing the Right Type of Business VoIP For You:

Even though VoIP phone systems are cheap to implement, the different type of system you choose could have an impact on your bottom line. There are a few types of Internet phone business VoIP systems which you should know about before choosing one:

• • Hosted systems – just like website hosting, a hosted Business VoIP system means the provider owns the actual platform your VoIP system and IP phones are operating on, and your business is a subcontractor, renting or leasing the phone line. This is a great solution for those looking for something more budget-friendly, as the upfront costs tend to be lower and any maintenance needed is handled by the provider. You would have to pay a subscription fee to use the line, and it’s less customizable than the other options.
  • Managed systems – with these types of systems, your business owns all the equipment and the line, but the vendor takes responsibility for the setup and maintenance of the hardware and software. This is the ‘middle ground’ option, getting the best of both the hosted system and the on-premise system. The costs are slightly higher than the hosted system option.
  • On-Premise system – this is the most self-reliant and independent type of VoIP system – with this type, your business owns the hardware and the software, and any need to update or maintain it falls squarely on you. There are higher initial setup costs, but more customization options and potentially tighter security. This is a popular option for big businesses.

• Cloud VoIP – Cloud VoIP is an increasingly popular option for many companies. A lot of MSPs are offering VoIP as part of their cloud-based IT offerings to streamline your operations. This is similar to hosted VoIP, except all of your data is held on the Cloud. This often makes it faster, more secure and more scalable, and can reduce costs substantially. Cloud VoIP is a great choice, so make sure your VoIP providers have spoken to you about their Cloud offering.

What You Need to Know When Choosing a Business VoIP Provider

When it comes to choosing the best Business phone VoIP service, or knowing which are the best VoIP Providers for your business, it really depends on what‘s most important to you. Once you know your priorities, it’s time to look for the following in each potential VoIP provider –

• • Service quality – Also called Quality of Service, check the quality of the provider’s calls – you don’t want any glitches, jumps or otherwise, as it hinders communication. Some of the most common errors with Business VoIP that can cause real frustration are Jitter, Lagging and Latency issues. Ask your provider specifically what they do to combat these issues.
  • Support – if you have an issue or need assistance, will the VoIP provider be able to help you? Do they have 24/7 support, and with which methods can you use to get in touch with them?
  • Reliability – how often does the provider schedule maintenance and upgrades, and in which time zone? Could this impact your business negatively? What does the company do to limit any interruptions or issues to your internet phone service?
  • Flexibility – how flexible is the provider’s plans? Can their plans scale up as your business does, or shrink if your business does? Does the VoIP solution need warning for these changes, or can you pay for what you use – scaling up and down seamlessly as and when traffic increases?
  • Cost – Do their plans (and extra features) seem cost efficient? Do you have to sign a contract, and what happens if you aren’t happy with the service? What hardware costs are there, and what is the warranty procedure? Make sure there are no hidden fees which the VoIP service is not being transparent about.

• Potential problems – Make sure to ask your potential VoIP service provider what they dont offer, or check reviews for why customers left their service. Some companies charge extra for basics like Voicemail, or don’t offer workarounds to call emergency services if you’re left without power for example and can’t use your business phone. Seeing what the worst case scenarios are is essential before you sign on the dotted line.

Everyone’s deal breakers are different – so you need to check that your small business VoIP provider fits your needs as much as possible.

Additional Features for Business VoIP

Each VoIP provider has a range of extra features and services – the key is looking through each provider’s plans and seeing how much they have of what you need, and if there’s a plan that suits you and your business. Some of the most popular features for your virtual phone system could become must-haves for your company.

Mobile Business VoIP

Mobile VoIP in and of itself is extremely powerful. Many employees would rather have flexibility than a pay rise! That means that giving them a business VoIP solution that can follow them wherever they go, allow them to work from home or from a coffee shop, or be accessible when they’re needed but free up time elsewhere is a great benefit.

Mobile VoIP usually works through an app that can be downloaded from the app stores like any other. Their phone then becomes a Business VoIP system, all from the palm of their hand. Here are some great mobile VoIP features to look out for that can make a real difference.

–     Find me/Follow me: This means that any calls made to your employees desk or primary phone will go through to their mobile immediately. You can even make more than one number ring concurrently, so that if you aren’t with your mobile – your home phone rings, too.

–     Unified Communications: Some people might want to keep their business and personal communications separate, and with mobile VoIP this is really easy. You can use one business number and one personal number, all from the same device. Send and receive calls, use SMS messaging capabilities, and even send emails and faxes from one account. Then use your personal account when you’ve switched off from work for the day, or during a break.

–     Video Calls: It’s not just voice calls that you can use the best mobile VoIP apps from. Conference into a web meeting with video capabilities. Just make sure you have good WiFi!

–     Monitoring Capabilities: Ask your Business VoIP provider if they offer presence monitoring. This means you can see if your contacts are away, online, or on another call. You can set your own status so that you’re not disturbed when you aren’t at work, and can let people know when you’re available for meetings.

–     Call Flip: This feature is really helpful, and allows you to seamlessly transfer a call from your office business phone to your mobile, without the caller ever knowing there’s been a change. If you’re in the office and a meeting is running long, simply transfer to your mobile and continue in your car or on the move. No interruptions.

It’s not just about mobile though. Your office extension and virtual phone line can include powerful new features that you could never get with a traditional phone line.

One good example is door buzzer integration. Being able to use your business phone line to admit or block entry to your offices is professional and helpful. It also upgrades security, so that you’re always sure who is in the office.

Some productivity extras include features like Voicemail to Email. If your staff are involved in busy office calls, they may not have time to listen to their voicemails. Having this service come through as an email can be a real time saver, allowing them to scan the message while they listen in to their meetings. Call screening helps staff to take only the important interruptions to their working day.

Other features could be to do with customer service and support rather than business VoIP extras for your staff. On hold music or call routing extras are good examples of this, giving a more professional business environment, and making life easier or more pleasant for anyone calling in.

Of course, there are also technical extras to look out for. The latest VoIP trends include

employing Artificial Intelligence behind the scenes to discover and fix issues in quality of service. AI can actually detect and troubleshoot in real-time, which means that the problems can be fixed before any customers even notice. Bandwidth utilization allows for better quality even on shared cloud VoIP or hosted VoIP systems.

Conferencing tools are some of the most popular reasons for companies to choose Business VoIP, and a great extra for virtual phone solutions. Manage invitations and requests for who you need on your call, set up conference flows, and manage the in-call settings like hand raises, muting etc. Everything you need all in one console.

One great extra that Business VoIP is getting better at, is coaching tools through your internet phone. A lot of workshops and training sessions are a struggle to get people to attend, and can be unhelpful as they deal with faux scenarios. In contrast to this, there are Business VoIP tools that can be used in real-time. Barge is one great example of this, allowing you to listen in and monitor your staff while they talk to customers. Whisper is another tool that gives customer service reps the ability to get advice from a manager while they are on the call. The client or customer will never know anyone else is on the line, and won’t hear the extra conversation happening whatsoever. This is a plus you could never experience without a virtual phone.

How VoIP.Guide Can Help You Choose The Best VoIP Provider For You

Here at VoIP.Guide, we’ve put our money where our mouth is: we’ve tried and tested every single one of the Business VoIP providers we’ve listed in our table above, and written in-depth reviews about each one and the internet phones and features they include.

That’s right – we’ve checked the features, the reliability and as much as you could possibly ever want, all in the name of connecting your business with an ideal VoIP provider.

We pride ourselves on –

• The depth of our research: we’ve tried everything, and given you the insider lowdown on what to expect, so you can make an informed, effective decision for your business’ needs.
• We show you exactly what you need to know, at a glance – we tell it to you straight, evaluating all the benefits and potential issues you might encounter with any one provider.
• A range of articles and guides, so if you need a little extra help, we’ve likely got a guide to help you through it!

Ultimately, VoIP services are the communication of the future: if you want your business to flourish and keep up with the times, they’re the way forward.

So what are you waiting for? Check out our range of recommended VoIP providers today!

VoIP solutions are changing the way businesses used to communicate. They offer innovative features that enhance the way information is exchanged between businesses and buyers, allowing businesses to operate locally and globally, simultaneously, at the lowest rates possible. The top 10 recommended business VoIP networks are popular for their cost-effective services and user-friendly interface that allow their users to run their businesses seamlessly.

1. RingCentral Business VoIP

Termed as the most recommended VoIP provider on Top 5 Business VoIP guide, RingCental starts its monthly plans at $19.99 per account. RingCentral can address all your business related needs, irrespective of its size. It allows businesses to host unlimited video and audio conferencing along with screen sharing on all platforms. RingCentral offers unlimited phone calls, business SMS, along with 100+ toll free minutes on all its standard plans. Additional features also include, call configuration options, visual voicemail and voicemail transcription sent via text or email. RingCentral also supports most major software like Dropbox along with CRM applications like Salesforce, Zendesk, and Desk.com. For businesses that operate globally, RingCentral provides solutions for acquiring local numbers in the country they wish to operate and offers cost minimization on international calling rates.

2. Vonage Business VoIP

Over the years, Vonage has become the most popular Business VoIP, if not the best. It offers high-quality disruption-free voice calling with a wide range of call management features. Vonage allows for flexible VoIP services that work in accordance with how a business chooses to scale up (or down). Moreover, it is accessible from all kind of platforms which allows for complete freedom with respect to running the business from wherever you want. Collaborating with big names like Amazon Chime, helps Vonage provide its users with innovative and advanced features such as, video conferencing, online meetings, chat rooms, etc. They can accommodate businesses of sizes ranging from small businesses with less than 5 employees to business giants with over 5,000 extensions.

3. 8×8 Business VoIP

8×8 VoIP is ideal for multi-faceted organizations, like McDonald’s – which happens to be one of its satisfied customers. However, 8×8 VoIP with its flexible and inexpensive calling solutions can also cater to small businesses while still maintaining their affluent name in the business. 8×8 VoIP for business provides its users with state-of-the-art features like auto attendant, video conferencing and online faxing service even if it doesn’t include an API that offers self-integration to users. It offers a central phone line that helps all business extensions stay connected to the center, no matter where they are operating from.

4. Ooma Business VoIP

Ooma Business VoIP makes for the best choice for small businesses and startups. It offers affordable, business and residential monthly plans, starting as low as $19.95 per user. Signing up for Ooma requires no contract and it is an all around easy affair. In addition, new users are not required to change their current phone number when switching to Ooma. Ooma also allows unlimited calling in the US and Canada and therefore is ideal for businesses and individuals operating in North America. International calling rates are at an all time low with Ooma, which offers features like, conference bridges, auto attendant and remote communication for smart and easy business.

5. Grasshopper Business VoIP

Grasshopper Business VoIP caters to growing businesses with their advanced features of business texting, voicemail and unlimited calls and helps them grow further. They offer a 30-days money back guarantee with no long-term binding contracts. Grasshopper also makes it possible for small businesses to operate globally by providing them with a 1-800 number which is easy to set up and run, giving businesses a local presence in international markets. Switching to Grasshopper is also incredibly easy because businesses can use their existing desktop and mobile devices after making the shift.

6. Nextiva Business VoIP

Nextiva is the best fit for corporate giants which may require an all-inclusive VoIP solution. Its list of satisfied users includes Netflix, Conan, and Taco Bell, and many more. Along with delivering a comprehensive, all-encompassing cloud network, Nextiva manages its own CRM, survey, and live chat software. With no setup charges, unlimited calling and online fax services, Nextiva Office VoIP starts at $19.95 monthly.

7. Jive Business VoIP

Jive Voice-over-IP accommodates medium size business and corporations looking to improve their communication. With over 80 features to offers, Jive uses its cloud based PBX network to allow desktop and other mobile devices to work together in communicating data over the web seamlessly. Jive provides advanced features like auto attendants, call routing, online PBX controls, call analytics, unlimited extensions, toll-free numbers and more.

8. OnSIP Business VoIP

OnSIP business VoIP answers all your business needs, irrespective of its size. It offers its users both free and paid plans, to accommodate easy and flexible communications. OnSIP allows up to 100 users on its free plan package with offers like video calling, unlimited extensions and video conferencing, among others. Their cost-effective offers come with a pay-as-you-go plan, metered rates and unlimited extensions. The best part about signing up for OnSIP Business VoIP is that every plan comes with a 30-day money back guarantee.

9. ClarityTel Business Voip

ClarityTel VoIP for business comes with the capability to scale with the size of each business. There is no contract required for signing and users can comfortably use ClarityTel VoIP on a low month-to-month subscription. However, unlike most top VoIPs, doesn’t offer package plans and the price is set depending on the amount of one’s usage which can be quoted online.

10. 1-VoIp Business VoIP

1-VoIP comes with a user-friendly interface that allows over 40 customizable features for your business. 1-VoIP offers three different plans; Metered, Professional and Corporate. These accommodate all types of business sizes such as, the Metered Plan that starts as low as $14.97 monthly per extension with the customer paying 2 cents for every minute call. However, 1-VoIP doesn’t offer calling or video conferencing, even though it serves the usual spam and call filter features.

Bottom Line: The Top VoIP For Businesses

Each VoIP discussed above shines in its own light. They are the top 10 names in the VoIP market which cater to different needs and business demands. For a well-informed choice explore each option and sign up for the VoIP business solution that fits you and your business needs best.

You can compare each top VoIP Provider with the other to get an overview of their features and offers on our website for a sound and rewarding decision.

VoIP solutions are taking the business world by storm. Most businesses have switched to a VoIP (Voice over Internet Protocol) service network from their traditional landline setup. So it’s no surprise if you are also considering it.

In fact, if statistics are to be believed, a study carried out in 2015 shows that nearly 40% of small enterprises have made the switch to the VoIP industry. But do you know what Business VoIP is? And more importantly, is it the right direction for your business to turn to?

Is Business VoIP Something New?

Traditionally, communication within and outside organizations was carried out via regular landlines. To communicate with people across multiple branches at affordable rates, some high-end businesses made use of PBX – Public Branch Exchange.

However, a shift in communication methods was seen with the rise of the internet. More and more businesses started shifting gears toward a digitalized communications solution which came in the form of Business VoIP. Business VoIP with its affordable pricing and unique features has proven to be ideal for small to medium businesses. As times move ahead, the technology in VoIP is improving with enhanced features like, video conferencing and remote calling, among others, optimizing the phone calling experience for all types of businesses.

How Does Business VoIP Work?

Imagine communicating all your verbal conversations like you do with your email correspondence. That’s precisely how VoIP works. It uses the internet to transmit all your data that was previously sent across through land lines.

However that’s not the only impressive upside of VoIP. What makes VoIP so popular with businesses around the world is its installation which makes the shift from traditional phone line to VoIP service seamless. Sometimes, all you have to do is plug in the telephone set your VoIP service providers provide you with. In fact, a lot of the times you can operate your network via soft phones – meaning your VoIP network is available to you on your computer. VoIP is also run on mobile apps that are accessible on any platform or device, provided it has an internet connection.

What Are The Advantages Of Business VoIP?

Most business VoIPs have a friendly-to-use interface that helps businesses operate efficiently and worldwide as the while maintaining a local presence. However efficiency is just one of the many benefits of using Business VoIP. These may include (but not limited to):

• Unique Features:Business VoIP has a wide range of innovative and unique features that sets it apart from traditional phone systems. These features enhance your communicating experience with options like auto-attendants, call forwarding, video conferencing and more. Traditional features like voicemail and fax are also available with Business VoIP solutions with lower costs and higher functionality.
• Lower Costs: Speaking of lower costs, you can save money with Business VoIP.  Business VoIP focus on cost minimization with reduced initial costs of installation and setup as well a fixed monthly plan that helps you maintain your budget.
• Staff Satisfaction: The best way to improve productivity is ensuring the job satisfaction of your employees. With Business VoIP, you can allow your employees to work from home and remote locations without disrupting communication with your clients. This makes your business more accessible to the customer and provides your employees with the freedom of not being bound to a desk while still working.
• Flexibility and Scalability: Business VoIPs grow with your business. Any change in the size or operations of your business is accommodated by your Business VoIP providers. This way you can freely expand or scale down your business without worrying about having to invest in an in-house IT support.

Are There Any Disadvantages Of Using VoIP For My Business?

Even though VoIP is the ideal solution for most businesses out there, it has its own drawbacks. The most debated upon of which is the Quality of Service (QoS). It’s true, no matter how inexpensive and easy-to-use Business VoIP is, it may lack in voice quality. Just like on Facetime or Skype, you might experience problems like voice stuttering and latency issues when using Business VoIP.

However, it is not as severe a problem as you might think because Business VoIP runs on a much stronger bandwidth than free apps that you use for personal purposes. To avoid any and all quality issues just be mindful of having:

• Efficient and up-to-date hardware
• A recommended VoIP provider
• A strong internet connection.

Another factor that you should take into consideration is that Business VoIP runs on power. This means any system failure in your electricity or internet supply can withhold any and all connections. This can prove catastrophic for businesses therefore explore your options and contact your service providers regarding your decision before you make the final call. Once you are sure you are ready to switch to a VoIP solution, take your pick from the top 10 VoIP providers for business to ensure maximum results.

Final Word: How Do I Know Which Business VoIP Is Right For My Company?

Business VoIP has a clear edge over traditional telephony; it’s cost efficient, easy to operate and maintain and flexible for all types of business dealings. Moreover business VoIPs come along with unique features that help enhance your efficiency and productivity levels, of which increased sales is a direct consequence.

As easy it is to set up a VoIP network though, it can be quite overwhelming to decide between the various recommended VoIP providers on the market.  Comparing the top VoIP providers to see which one suits your business needs best might help make that decision.

You can also check out our reviews of every great VoIP provider out there and make a well-informed decision that will lead your business to the path of success.

As technology is advancing, more and more people are switching to VoIP (Voice Over Internet Protocol) solutions for their private and professional communication needs. But does that mark the end of the traditional telephone? Quite possibly; the cloud-based communication network of VoIP has proved to being more cost efficient and user-friendly than the regular landline. However, there are many who are still set in their ways and are skeptical about making the switch to VoIP. So if you’re considering making the switch but are still unsure, perhaps these facts about VoIP might come in handy:

Understanding How VoIP Works

To determine if VoIP solutions are a good fit for you and your business, you must first understand how it works.

VoIP, also known as Voice over Network (VoN) or Voice over Broadband (VoB), is a telephone system that is run on the Internet. It uses your current broadband connection to deliver phone services to you anywhere in the world. It works just like any other telephone line that you can make and receive calls with, and you can even choose your own number, such as a 1-800 Number for your business.

Switching to VoIP is also fairly easy as the interface of most VoIP service providers is user-friendly, and it comes along with a wide range of unique and customizable features that help you run your business on your terms.

With effortless installation and plans that suit your preferences, most top VoIP service providers offer great customer care so your switch to VoIP is seamless and successful.

Making the Switch

Now that you have a fairly clear idea of what VoIP solutions are and how they work, you can consider factors that will go into choosing the best VoIP service for you and your business. Make sure you reflect on the following before making the switch to avoid future complaints:

Check Your Internet Abilities

VoIP is a service that uses your internet connection to run so it’s essential that your internet bandwidth is strong for you to consider the switch. A standard VoIP network requires a minimum of 500Kbps bandwidth which isn’t a hard bargain.

In fact, it is a lot less than what you might be being offered currently. Nowadays, standard home internet connections offer up to 5 Mbps which can service almost 50 extensions run on VoIP. Even though high-speed internet is recommended for a seamless run, a bandwidth of as low as 500 Kbps is good to work up to 5 extensions.

Learn about your internet bandwidth and contact your service provider if it can be adjusted accordingly to accommodate your switch to VoIP services.

Decide on the Devices and Users

Your choice of a VoIP service provider will depend on your usage. Most standard plans offered by VoIP service providers include a connection to a desktop, a phone line and two smart phones or other devices.

This could be ideal for a residential network or a business that is run by a handful of individuals. However, if you’re a large-scale business or planning to scale up in the future, looking into customizable plans would be recommended.

Most VoIP service providers offer plans that can accommodate your usage and can be adjusted to any shifts or scaling in the business. Look for plans that are flexible to the changes in your business activity so your plan for growth is not hindered by extra charges or overhead costs. There’s an ideal VoIP service plan for everyone; you just have to find the one.

Find the Features You Need

One of the great benefits of VoIP services is that they come packed with several useful features that can elevate your calling experience.

From video conferencing to Online Faxing, VoIP has to offer over 40 state-of-the-art features. However, it depends on your business requirements which features are most essential for you and which ones you can do without. Sometimes, all a business needs is a handful of features to run smoothly; other times—especially when the business operates globally—features like video conferencing and access to a 1-800 Number can come in handy. Most of the top VoIP service providers offer customizable plans to their customers so you can easily configure which features you would like to use and which you don’t need. Keep in mind that most basic features like caller ID and Voicemail are offered with almost every standard plan but if you’re looking for something unique, you might have to upgrade to a more advanced plan.

Pick a Plan For Your Budgets

Perhaps the most evident reason why most people switch to VoIP is that it’s cost efficient. More so, the plans offered are adjustable to your business needs and budget, so you can find a plan that works.

Some plans start as low as $6.50 a month and have a range of payment options—monthly, quarterly or even annual subscriptions. What’s more, most top VoIP services come with a 30-day trial policy; so you can take your time to explore your options before you can make your final call.

It’s Time to Make the Switch

Once you’ve gathered all the information and researched your options, it’s time to make the switch! Make sure your business is as ready for the switch as you are in a few simple steps:

1. Get in touch with the VoIP service provider of your choice to discuss the plans and features available in your budget.
2. Cancel your current landline subscription.
3. Install the VoIP equipment to your handset and connect into your internet modem.
4. Download the VoIP service provider app on all devices and platforms that you’ll be using.
5. Start enjoying VoIP solutions!

If you’re having a hard time deciding on the right VoIP service provider, check out our Guides Archive to evaluate the top VoIP service providers and their features out there. You can also compare them against each other to get a fair idea of which provider fits you better than the other.

With so many options available on the market, choosing the best VoIP service provider for small businesses can be very stressful. A slight overlook can result in a costly decision. Consider everything before you decide on a VoIP service provider.

Sounds overwhelming? Well, it is. Good thing we have a comprehensive guide on everything you need to decide on a VoIP service provider for your small business.

Cost-Cutting VoIP for Small Business

You’ve most probably decided to switch to VoIP services from your traditional landline setup to minimize the cost of business communication.

Although there aren’t any special VoIP solutions targeted specifically at small businesses, you can maneuver your way through various plans and features that top service providers offer and sign up only for services that you require so as to not paying extra for features that you don’t need.

All things considered, VoIP solutions help small businesses reduce their cost in a number of ways:

• Make local and international calls at the same rate
• Scale up/down with ease
• Replace hiring a secretary/receptionist by opting for the auto-attendant feature
• Have virtual conferences
• Get multiple extensions at the price of one connection and transfer calls
• Installation requires minimum equipment and no separate handsets are required for extra users!

Small Business VoIP Solutions Have Features Aplenty

VoIP services have several features that benefit small business owners. In addition to basic calling features like caller ID and call transferring, you can enjoy new features like conference calling and auto-attendant (that will make sure you don’t have to pay someone to attend and transfer your calls anymore).

VoIP helps you increase productivity with minimum costs applied; some of these productivity boosters are:

• Online faxing with the option of sending are receiving faxes as PDF files.
• SMS customer automation
• Call forwarding/flipping for when you want to switch devices
• Number porting, for when you decide to switch from landline to VoIP

Multi-Functional and Portable

When you decided to go the VoIP route, one of your considerations was to find a communication solution that’s multifunctional, so that you can avail multiple favors at the cost of one.

Therefore, with your productivity levels increased and costs reduced, thanks to VoIP solutions, you might want to look into services that will accommodate your future plans when it comes to scaling up/down. Just because you’re a small business today doesn’t mean it’ll stay that way in the future. Therefore, you need a service provider that adjusts with your plan to expand.

The drastic up-scale might involve a huge cost to incorporate additional equipment and phone lines if you’re using a traditional telephone setup. With a VoIP solution, you won’t face this issue. Most VoIP service plans come equipped to deal with such changes and can be upgraded with minimum effort or hassle (in some cases, you can upgrade your plan with a click of a button) and scaling is affordable with low per-user cost.

Likewise, if you decide to scale down, cutting down on your plan and removing extra extensions is just as simple to do.

Another feature that will make your life easy is that VoIP solutions for small businesses allow you to forward your call to a single platform or device. So it doesn’t matter where you are, your call will follow you everywhere. Similarly, calls can be routed to one nominated place so even when you are not at your desk or even in your country, your calls can be forwarded to your office voicemail which can be accessed from anywhere in the world through an online app.

VoIP Services Fit With Your Small Business – Not the Other Way Around

One word to describe VoIP services is: flexible. No matter the size or scale of your business, VoIP solutions fit your business needs like a glove!

Unlike the restricting set packages of traditional landline services, VoIP solutions are customizable and flexible; you can design your own plan from scratch to suit your business needs!

VoIP technology is only advancing, all the while developing new features and systems. To conclude, small businesses using VoIP systems are making a practical and cost-effective investment in their future.

Small Business and VoIP: Do Your Research

With more and more people considering VoIP solutions for their businesses, big or small, it’s just a matter of time that you’ll want to make the switch as well. But deciding you want to make the switch is not sufficient. In fact, that’s the first step of many.

This will take time and an intense study to get through. Lucky for you, Top 5 Business VoIP has compiled a comprehensive list of the most recommended VoIP services for small businesses.

You can also compare VoIP solutions providers to find out which of the top VoIP providers is best suited to a small business like yours. Just make sure you know what you want. Focus on your budget. Avoid signing up for features or plans that are not suited for small business operations, otherwise you may end up spending more than you had initially planned.

Moreover, once you’ve made your choice, head to the Guides Archive to get a handle on how to use various features offered by the VoIP provider of your choice so you can have them up and running in no time and with minimum hassle!

We at the Top 5 Business VoIP understand how every business is different from the other and thus requires a unique set of services. Therefore we do the research for you so you make the best decision for your business.

Go ahead and choose your VoIP service provider for your small business because we’ve got your back!

More and more businesses are jumping on the VoIP bandwagon. They find VoIP services more affordable and flexible which helps increase their productivity at low long-term costs. With more users on the market, the VoIP service providers have become more innovative with their features and more competitive with their pricing.

In this article, we will discuss everything that will determine your choice of VoIP services for your business along with their pricing models.

Breakdown of Costs with VoIP Plans

There are a number of variables that make up the total cost of your VoIP service connection. For any standard VoIP network, cost of equipment and installation, monthly base price, additional costs, and services will be factored in.

This will give you a rough idea of what you will be dealing with before you sign up for any plan. You can thus decide on the plan that covers all these costs and still fits in your budget. Let’s find more about these variables:

Equipment

Where VoIP proves cost-effective in the long run, the initial costs can be high, depending on the size of your business. Some of them include:

• Cables– To start off, you’ll need wiring. You may already have sufficient data cables for each phone line; however, if you don’t, it might cost you an additional $75 to $250 per setup, depending on your run and usage.
• Phones– You might need new handsets as well. Even if they’re included in your VoIP plan, their costs will be adjusted in your monthly payments. You need to be extra careful about the terms and conditions.
• Power– Business VoIP phones run on external power and you’ll have to purchase a new unit to replace your existing Ethernet switch, so it can provide POE (Power Over Ethernet).
• Router– You may have to invest in a new and better internet router as all VoIP solutions are carried over the internet and without a strong internet connection, your Business VoIP will not run smoothly.

Installation and Setup

Although installation services and assistance are provided free of cost by most VoIP service providers, given you already have all the equipment required, the cost of all the new equipment is still a blow to your bank account. For a small business, it can range anywhere from $2,500 to $15,000 and can vary depending on the business type.

Monthly Plan and Additional Costs

Most VoIP service providers offer plans starting as low as $15 per user per month. Normally, there’s a range of plans to choose from which you can then customize to your preferences. But each plan starts with a base price and offers limited features like, limited call minutes and extensions.

Usually, you can add more features with an additional charge to your base price; sometimes your provider will charge you a higher base price and offer unlimited features. In any case, your monthly payment plan is something you need to consider before signing on for any plan or you might have to incur additional charges later on.

Service

When working with high-end technology like VoIP, you need quality customer service and assistance 24×7.

Customer service is usually included in your monthly fixed cost so it’s your right to ask for assistance if need be! This can be done through telephone, mail or even live chat support. There’s almost always an FAQ page on your provider’s website.

In addition to that, you have access to online guides who can assist you on the go. In case there’s a problem with your hardware, some VoIP providers also offer an exchange policy so you can get it replaced with a new one to ensure an error-free system.

More than the Monthly Fee

Switching to VoIP services is a long-term commitment therefore your choice of service provider should be based on more than your monthly base fee. Many businesses make the mistake of signing up for a service plan with a low base fee and suffer in the long run.

A low base fee doesn’t mean the plan is the best fit for your business. In fact, it may end up costing you more than you had initially planned.

A low base fee plan might not include features that are essential to run your business or are the reason why you switched to VoIP in the first place. You will end up paying additional costs for every feature that is not included in your base fee plan, making it costlier than the plan that has a high base fee but includes all the features.

Therefore, it’s important that you go through the terms and conditions of any plans that spike your interest to see if it falls in line with what you require. If you make the decision before having assessed all your options, you might end up signing up on a plan that is out of your budget and doesn’t even fulfill your business requirements.

Another thing to consider here is the quality of customer service that comes with your plan. For first time users, this is a necessity. From understanding how VoIP works to setting up your system to running it, you will require constant assistance and if your service plan doesn’t include 24×7 quality customer services, it might be difficult for your business to function. So consider all of this and more to get your money’s worth.

Bottom Line: The Cost of VoIP for Businesses

VoIP for businesses caters to businesses of all types and sizes. Whether you are a small enterprise just starting from the ground up or a multinational cooperation, there’s a VoIP service plan for everyone.

Having said that, it is important to evaluate the needs of your business and your budget before you start looking for VoIP service providers and their plans.

Once you have a ballpark figure of what you need and what you can afford, you can decide on a plan that’s not only cost-effective in the short-run, but also rewarding in the long-run.

You can use Top 5 Business VoIP’s guide to compare costs and features of the top VoIP service providers and go through our comprehensive customer reviews to make a sound and informed decision for your business.

With the VoIP technology taking over the market, many businesses are considering VoIP solutions for their business communications. Gone are the days of traditional telephones because the cloud-based system of VoIP caters to all businesses; small, medium or large.

Whether you’re a small company with a handful of employees or an international corporate giant, there’s a VoIP service plan for everybody! VoIP is rapidly becoming popular with businesses. Not just because it’s accommodating to all business types but because it benefits businesses in ways that traditional landline couldn’t.

Here are some benefits that might help you decide if your business should consider going the VoIP route as well:

VoIP saves you money!

With a wide range of service plans to offer, most top VoIP providers can make sure you sign up for one that falls right in your budget. There are several options to choose from and the payment plans can also be adjusted to fit your business budget and preferences. Depending on the size of your business, you can sign up for plans that start as low as $10 monthly. The best VoIP providers already offer features like unlimited calling and multiple platforms in their standard plans, so you don’t have to search far and wide to find a plan that fits your business needs.

You can work on-the-go!

With VoIP, you no longer have to worry about telephone power lines restricting your business’s portability. As VoIP (Voice Over Internet Protocol) uses internet to transmit all your data, you can operate your business activities from anywhere in the world!

VoIP allows you to access a single phone line from several platforms, such as, your smartphone or even email! This gives your business and employees the opportunity to work remotely, expanding your horizons. You can run your business on-the-go without having to worry about on duty staff or working after hours. With VoIP, you will be open for business 24×7 and make profit!

Flexible with scaling

Along with portability, your VoIP connection is also equipped to accommodate any kind of scaling your business might experience in the future. No matter which service plan you are on, it can be easily tailored to fit the bill with your recent expansion or contraction. If your business experiences astounding growth, your plan can be adjusted to accommodate more devices per users. Likewise, if you consider downsizing, you can very easily eliminate the extra extensions offered with your plan and pay only for what you require.

Compatible with you and your devices

In the fast-paced world of technology, as a business manager, you shouldn’t have to worry about your communication technology—whether it’s compatible with your devices or not. With VoIP, you won’t.

Most VoIP service apps are accessible with both iOS and Android devices and compatible with many other platforms, saving you the hassle of trying to find devices that will work with your system. In addition, some VoIP services come with a built-in instant messaging feature so you can carry out internal communication without having to worry about compatible platforms!

It’s Old-School Friendly

Even though VoIP technology is state-of-the-art, it is not ignorant of the old school technology that your business is comfortable with. VoIP service providers allow you to use your old landline phones and offer services like online faxing.

Faxing may have died down for most businesses but for some, it’s integral to their business operations. VoIP service is mindful of all such requirements and tries to cater to them all. VoIP systems are very accommodating and can fulfill the needs of your business and customers, alike—no matter how old-school they are!

It’s Easy-to-Use

Businesses can be complicated on their own. Whether it is dealing with your clients or managing the workforce, all of it requires time and effort to pull through. So you certainly wouldn’t want your phone service to be added to that mix.

Luckily, most VoIP phone services come with a user-friendly interface to rid you of all your communication related problems. They are easy to set up and even easier to run! Most of the top VoIP service providers even provide you with proper equipment and assist you install it, by guiding you through the process. Moreover, the best VoIP providers come with an impeccable 24×7 service helpline that can be accessed via live chat or your phone line if need be.

Plenty of new features

Perhaps the number one reason why VoIP services have become so popular with businesses is that they come packed with features that are impossible to achieve with traditional telephones. Other than offering a handful of calling options such as, call forwarding, voicemail and caller ID, regular landline services are limited and thus outdated.

VoIP has, however, changed the game altogether. It’s a one man show with VoIP. You get innovative features like conference calling, video conferencing, online faxing and even auto-attendant all in the price of one phone service! You can receive voicemails via email save and store all your data online in the shape of PDF and so much more! In addition, you can easily monitor all calls and manage your business at more minuscule level. VoIP has an answer to all your communication needs, no matter which service plan you decide to sign on.

The Perfect Phone Plan for Businesses

VoIP services are ideal for all businesses, their benefits are plenty and the features they offer refine your business in every possible way. No matter what type of business you run, VoIP with its affordable plans and unique features can help you run it better. It is the dream phone service for your business.

So do your business a favor and switch to VoIP to fulfill all your business needs today! There are plenty of VoIP service providers on the market that will help your business flourish. Take your pick from our list of most recommended! You can also compare VoIP providers against each other to find the best fit for your business. So what are you waiting for? Get VoIP today!

Deciding to make the move to VoIP solutions is just the first step in the right direction. You have a long way to go before you actually make the switch. VoIP is an ever-growing industry and every day, more and more options are taking over the market; deciding on the right business VoIP provider can be a challenge. Even if you’ve done your research and found some VoIP providers that fit the bill, there are still some questions you need to ask before you sign the dotted line. When you know the right questions to ask, only then can you decide if the potential business VoIP provider is suitable for your business or not.

What Costs Should I Expect?

Start with the pricing. Don’t just buy into what it says on their tag, ask your VoIP provider to quote the total cost of using their service (equipment and installation costs included). If you’re seriously considering their services, don’t forget to ask about hardware costs and their maintenance as well.

Another thing you need to figure out is your payment plan. Whether it’s a month-to-month plan or an annual one, make sure the sum quoted is inclusive of all taxes and additional costs to save yourself from hidden charges in the future.

Go through the terms and conditions thoroughly. Ask your provider to clear any confusion that you might have regarding any point in the contract. Also ask them how legally binding the contract is and whether you can choose to walk away from it without having to face any serious consequences.

The other thing you should inquire about is the scalability of your business VoIP plan. Ask whether it can accommodate any changes in your business activity and usage without taking a blow to your bank account!

There’s also a possibility of you exceeding the allotted amount of usage per month. Ask how you will be charged for the usage that is not covered by your plan. As your business grows you will most probably face more call traffic and might even have to look into international calling packages. Ask your provider if all of that can be adjusted into your current plan and if yes, what would be the additional cost.

How Will My Business Connect?

Connecting your business to a VoIP network is fairly simple and can be done in a number of ways. However, it is worth asking your VoIP provider about their preferred way. Some VoIP providers let you use your current devices to use their VoIP services, like downloading their app on your smartphone.

Some, however, send you their company’s equipment to ensure quality service. Some might even require you to purchase a small piece of equipment to connect your current devices to the network. Therefore, it is not wise to presume the preferred way of connecting and should be asked about beforehand. You can also ask them why they prefer one method over the other and what difference does it make to get a clearer picture of how VoIP services work.

Another thing to consider here is how the element of connection has panned over in the past. Have there been any complaints about the VoIP service in terms of their connection? If yes, is your provider ready to give you full disclosure? If they aren’t, it probably means that the problem still persists and that they are not the best fit for your business. You can test your VoIP service for the quality of their service and call quality. Often times, the connection is weak because of a low speed internet so make sure you have a high-speed internet before pointing fingers at your service provider.

What Specific Small Business Features Do You Offer?

Find out what you require in a VoIP service before you set out to find one. Once you know what features are required by your business only then can you make the right demands. The size and usage of your business will determine what services and features you will require from your VoIP service provider.

If you’re a small business, you might not need multiple extensions; however, if your business is run remotely, you might require features like call transferring and access to unlimited call minutes. You might even need the facility of video calling or auto-attendant if you’re short on staff. The list goes on. Before you make your final decision, go through the potential VoIP providers’ list of features that are included in their plans for small businesses; compare them with your business needs and find out which plan fits your needs the best.

You can always add-on features to your plan but make sure you ask your service provider about the additional charges and whether the add-ons will be compatible with the plan that you are on.

What’s your Customer Support Like?

If you’re running a small business, chances are, you don’t have a team of experts backing you up for your IT problems. Therefore, it is essential that you get on a plan that offers impeccable customer care whenever you need it.

Ask about the quality of customer support and if it’s accessible from channels that you find comfortable using, such as live chat or a 24×7 helpline. If your service provider doesn’t offer quality customer support, you might want to opt out, because despite VoIP solutions being user-friendly, they might still be challenging for first-timers.

Bottom Line: How do I Find the Right Business VoIP?

There’s a right Business VoIP out there for everyone, but you will have to ask the right questions. Find a VoIP service that falls in your budget, is upfront about their dealings and ready to clear all your confusions.

Transparency is vital in making the decision. It shows the company is reliable and will provide you with quality service. Ask as many questions as you’d like before you sign up for anything and make the decision once you are a hundred percent positive.

Here is a set of comprehensive reviews that will help you decide which one of the top VoIP service providers is a good fit for your business.

You can also compare VoIP providers to get a clearer picture of their plans and features. Good luck!

Thinking about jumping on the VoIP bandwagon? You’re not alone. A lot of businesspeople are switching to VoIP solutions to improve their business communication networks. But are all VoIP services the same? Find out how On-Premise, Hybrid, and Cloud-Hosted VoIPs differ from one another so you can choose the one that best fits your business!

On-Premise VoIP — Advantages

An On-Premise VoIP network is hosted on-site by a company’s own IT department via an in-office server. It can prove beneficial for small businesses; here are a few reasons why:

• Cuts costs over time:Although the initial installation of new hardware and assembling dedicated IT staff can be more costly than purchasing a cloud-hosted VoIP, in the long run, your business will save a lot of money from having its own communication network.
• Phone lines work even when the internet goes down: Unlike cloud-hosted VoIP networks — which run completely on the internet — On-Premise VoIP systems allow companies to keep a couple of their traditional phone lines active, along with new VoIP-based phones. This means that if there’s ever a power breakdown or you’re facing internet connectivity issues, your communication network won’t be completely disrupted, as the traditional phone lines will still be running and receiving calls.
• Cuts the costs of purchasing additional features: When you sign up for a cloud-hosted VoIP service, you might have to incur additional charges for features that were not originally included in your plan. However, On-premise VoIP gives you access to all the features you require without any extra charges.
• Build a phone system that’s tailored to the needs of your business:No matter how accommodating cloud-hosted VoIP service plans are, they’re no match for On-Premise VoIP networks when it comes to fitting your business’s needs. An On-Premise VoIP is specially designed to cater to your business communication needs. Therefore, businesses that have their own PBX have more control over their communication network and can configure its settings as needed.
• Faster call transfers between extensions:When your VoIP is hosted via a server within your office space, the connection is a lot stronger between extensions than when it is hosted by a cloud-based VoIP. Thus, call transfers are seamless and lack the usual latency and connection issues.

Hybrid VoIP — Advantages

As the name suggests, a hybrid telephone network combines traditional telephony and a VoIP-based phone system to create a wholesome communication network. However, before we delve into discussing the benefits of owning a Hybrid telephone system, we must first understand the difference between a traditional phone setup and a VoIP phone setup:

Traditional Phone Setup: Also known as a landline setup, data is transmitted over PTSN — Public-Switched Telephone Network — via copper cables. The connection between users is maintained by the Integrated Services Digital Network (ISDN) during calls.

VoIP Phone Setup: SIP Trunks are used to transmit voice signals over the internet instead of calls being sent through the ISDN. The setup is cloud-based with no land or sea-based wiring involved.

Now that you’ve understood the basics of how each system operates, here are the advantages of a Hybrid System:

• Ease the transition between traditional and VoIP services:This is the safest route for businesses to take when deciding to switch to VoIP solutions. It incorporates both types of phone setups so even if you are new to VoIP technology, you aren’t completely lost. This will help your business adapt to the new technology without any overbearing stress.
• Reduces calling costs:You can use a Hybrid network to divide your calling needs. Meaning, international calls that cost a ton through landline phones can be made via VoIP phones. Likewise, calls that don’t require high-speed internet can be made through the landline to keep the traffic clear.
• Best of both worlds: Landlines might have become outdated, but they have their own charm and use. Why should you have to give them up for another calling service? With Hybrid VoIP, you don’t have to say goodbye to your traditional phone setup when choosing to go the VoIP route and can enjoy both systems simultaneously!

Cloud Hosted VoIP — Advantages

Also known as hosted VoIP PBX, cloud-based VoIP services uses IP phones and devices on virtual platforms to fulfill your communication needs. With a cloud hosted VoIP, users can connect to the network from any platform available, such as a desktop or a smartphone.

Cloud hosted VoIP has its own set of benefits which makes it the prime choice of many businesses when they are making the switch. Some of these benefits include:

• Lower costs upfront:As mentioned above, cloud hosted VoIP can be run on any existing platform, eliminating the need to buy new hardware. This means the initial setup cost is low.
• Lower maintenance costs:With a cloud hosted VoIP, you won’t need a dedicated team of IT experts to maintain your network. This comes in handy when your hardware needs repairing. The maintenance of your network is not your headache when using cloud hosted VoIP, so you can save money on repairs and replacements.
• Easy technical support:Similarly, most VoIP service providers offer 24×7 customer support. You can ask for assistance and guidance at any step of the way and run your communication network with ease. 
• Easy to set up and integrate with current devices:Most cloud hosted VoIP service providers don’t require you to purchase new hardware. Moreover, they can easily integrate with mobile platforms and help your business enjoy seamless mobility.
• Local and international phone numbers:You can use a single number from multiple devices to make calls, both local and international.
• Cloud VoIP offer customized features:Cloud hosted VoIP comes with customizable features and settings that can be configured to suit your business needs.
• Provides access to phone systems from outside of the office: You can manage your cloud hosted extensions on the go, no matter where you are, with a simple mobile app.

Bottom Line:  On-Premise vs. Hybrid vs. Cloud Hosted VoIP. Which is better for your business?

Even though all three VoIP solutions have their own set of advantages, it all comes down to the needs of your business when you’re deciding which way to go. You have to consider your business requirements before you decide on a solution. Take your time, do your research, and use our guides to make the best decision for your business.

We also offer comprehensive reviews of the top cloud based VoIP providers, so if you choose cloud-based over the other two; you might want to check them out before deciding on a VoIP provider. Best of luck!

One of the major reasons why people switch to VoIP is to improve communication. So, asking if you can make international calls with your VoIP service is valid.

To answer that question, yes, you can. International calling is one of the many features of VoIP. Here’s how VoIP works with respect to international calling:

How VoIP Works

Voice over Internet Protocol (VoIP) is a communication solution that uses internet instead of land lines to transmit your calls. This means that once you make the call, voice signals are sent via your internet router instead of underground copper wires. Your voice messages are carried over the internet in small data packages which are broken down by SIP trunks installed in your VoIP system, and are then received on the other end in the same fashion. Since all voice calls on VoIP are made over the internet, the cost of international calls, using VoIP is much cheaper than landline.

How to Make International Calls with VoIP

Calling international via VoIP is not much different from doing it via landline. In fact, the process of dialing out of your country and into one is pretty much the same as it’s with landline: international dialing code + country code + area code + local phone number. When using VoIP services, you can make international calls from your regular telephone line (that is plugged into your internet router), from your desktop with a headset or through the VoIP mobile app on your mobile device.

Advantages of Using VoIP for International Calling

There are a lot of benefits of calling international via VoIP. Most individuals and businesses, which need to make international calls on the regular, prefer VoIP services over traditional phone setups, for their flexible and affordable options. Some of which include:

• Lower cost– There’s no doubt that VoIP is a cheaper and more affordable option compared to regular landline, when making international calls. Most VoIP service providers offer plans which focus mainly on overseas calling, providing unlimited international calls. Even the plans that aren’t solely focused on international calls, offer reasonable rates to call overseas. In fact, even when international calls aren’t included in your plan at all, the rates per minute are as low as a couple of cents – which is still cheaper than calling international via landline!
• Purchasing an International number– Most VoIP service providers give you the opportunity of purchasing an international number for your communication solutions. This means that you can have a local number of a country you don’t reside in. This can come in handy if, as an individual, you live alone in one country and have your entire family living in another. This is also a beneficial service for businesses that operate in one part of the world but have clientele, on the other. For example, if you’re based in the US and have employees and clients in Australia, you can purchase an Australian local number to make your business more accessible to your customers and remote employees. This way each call to your Australian office will be charged by local calling rates rather than international, making international calling inexpensive and easy.

Using VoIP for International Calls via Mobile

VoIP allows you to use one connection on multiple devices. Therefore, if you have signed up for a VoIP plan, you can very well access your account via your smartphone using a simple mobile app. In other words, your mobile device becomes an extension of your main line, which you can use to avail the features allotted to you on your main account. This is true for the international calling feature as well. Thus if you have international calling included in your plan, you can use your mobile device to make international calls just the same. The best VoIP providers allow multiple devices per account, and usually all you need is a mobile app to access your main line. This helps you make international calls without being bound to one phone line.

How International Calls are Charged Using VoIP

With the demand of VoIP services surging, the market of VoIP service providers is on the rise. Different VoIP providers offer different features and calling plans, along with different payment schedules. Some VoIP service providers will charge you monthly for a plan; others might set a bi-annual payment schedule. Either way, all plans offer a set number of calling minutes, depending on your budget.

However, most of the times, these plans only include local calling minutes and you will have to purchase international calling as an add-on. But don’t worry, most VoIP providers adjust that seamlessly into your existing plan and the additional charges are lower than landline international calling rates. The calling rates vary across different providers so make sure you find a plan that fulfills your international calling requirements and doesn’t fall out of your budget. Another point of consideration here is that some plans only offer international calling to a set number of countries, so before you sign up for the plan, check if it includes the countries you wish to call.

Bottom Line: VoIP is the Right Choice for International Calling

VoIP has become the choice of individuals and businesses, alike for its affordability and state-of-the-art calling features. One of these features in international calling which is offered in much lower rates than traditional telephony ever could!

While international calling is not included in most VoIP plans, the standard charges per minute are still cheaper than what is offered on a traditional landline setup. International calling via VoIP is a great option for both homes and businesses that call overseas on the regular, as it offers affordable rates, convenient payment plans and multiple devices on your connection. Moreover, you have the freedom to choose your number and payment methods which makes for a hassle-free calling experience.

You can find the best VoIP providers on Top 5 Business VoIPs and read our extensive reviews of each provider to decide the one that suit your calling needs best!

As globalization makes the world seem smaller, your circle of friends and family becomes international. However, to maintain these long-distance relationships, you need access to constant and uninterrupted communication. Although this can be achieved via traditional landlines, the cost of international calling can be a sizable financial burden.

VoIP is a great internet-based alternative for affordable and efficient international calling. If this piques your interest, read on to find more about VoIP calling solutions and if they are a good fit for your private/residential communication needs.

The Basic Benefits of a Residential VoIP Service

Switching to VoIP solutions for your household communication needs has its benefits, and most of these benefits are offered by all the top VoIP service providers. They include:

• Having the ability to choose to keep your current number or apply for a new one.
• The option to operate one phone line from multiple platforms, such as your desktop and smartphone.
• An abundance of price brackets and subscriptions to choose from.
• A wide variety of additional features available.
• Simple and hassle-free installation.

High-speed Internet, High-Speed Calling

VoIP is an internet-based communication system which uses your existing internet connection to provide you with local and international calling services. As all your calls are transmitted over the internet, you can enjoy international calls at local rates to many destinations.

VoIP calling rates can be as low as a few cents per minute and even lower if you’re on a base-fare plan. Another great thing about using VoIP is that as the market for VoIP solutions grows, the pricing stays competitive; so you can enjoy calls at rates that fit your budget.

Keep Your Number, Keep In Touch

Switching to VoIP doesn’t mean having to switch your number. Most VoIP service providers allow you to keep your original phone number so you don’t have to say goodbye to a number that you’ve had for ages.

Parting from a number can be stressful, especially if it’s a home phone number. Thankfully, with VoIP, that’s not something you need to worry about. How great is that?

Multiple Devices, Mobile Calling

Another great benefit of switching to VoIP is that you can access one phone line from multiple platforms. This means that you can use your smartphone or desktop to access your landline without needing multiple numbers. This way, you’re not bound to your landline phone; you can travel the world and still never miss a call made to your home phone!

Call Waiting, Call Forwarding

Like your traditional phone line, VoIP services offer features like call screening, call forwarding, etc. However, unlike your traditional phone line, VoIP has a lot more to offer! Along with basic calling features, the top VoIP providers offer extra features like video calling and conferencing, anonymous call blocking, 3-way calling, and call transferring, etc. You can add all of these and more to your plan to upgrade your calling experience.

Stay Local, Go International

VoIP solutions offer the best of both worlds with cheap international calling and local calling. Some VoIP service providers also give you the option of having a US-based number. This allows you to make calls from anywhere in the world at local rates. In addition to that, there are several plans that offer unlimited calling to specific countries at the lowest rates possible. So no matter where you’re based or which plan you’re on, your calling experience — local or international — will be cost-effective.

Affordable Prices, Awesome Options

Perhaps the biggest selling point of VoIP is its affordability. Some VoIP services can start as low as $6 per month. Of the several plans most providers have available, you can choose whichever one suits your needs best.

In case you’re unsure about it, most top VoIP service providers offer a 30-day trial policy so you can try out your options. Once you’ve made a decision, you can pick the payment plan of your choice; monthly, quarterly or annual. This can be configured according to your requirements and budget at any time. Hence, no matter what your needs are, there’s a VoIP plan for you!

Easy Installation, Easier Set-Up

Even though the thought of switching to a more advanced technology for your phone service may seem overwhelming, the reality couldn’t be more different. VoIP solutions have user-friendly interfaces, which are simple to understand and even simpler to set up.

Installing a VoIP service usually involves connecting a little box to your internet router and calling device. However, if it still seems too complicated, you can also ask for assistance from customer support. Your VoIP service provider will provide you with the relevant equipment and walk you through the process of installing. So don’t worry about it.

Are You Ready For Your VoIP?

Now that you have an overview of what residential VoIP is and how it works for different households, we hope you’ll find it easy to decide if you’re ready for VoIP. There are several options at your disposal, and each serves a different purpose. Take your time to reflect on all the points discussed above and find out if a VoIP phone line is what you need in your home.

VoIP solutions are affordable, easy-to-use and very versatile, so there’s not much in the way of argumentation. However, if you’re still unsure if you should consider VoIP services for your household, you can use our comprehensive list of reviews to decide on the best VoIP service provider and compare them to get a clear idea about which of the top providers fit your residential needs best.

These days, most people are switching to VoIP solutions for their residential and business communication needs. If you’re planning on joining that club, you ought to consider the advantages and disadvantages of using VoIP before making the switch from traditional phone lines.

Top 5 Business VoIP has compiled the main advantages and disadvantages of using VoIP as an alternate phone network for you to find out if VoIP is the best fit for you.

VoIP Advantages

There are several advantages of using VoIP services for business communications. They are affordable, flexible and provide a reliable communication network. The cloud-based system of VoIP ensures fast and convenient methods of reaching out to your customers and employees, no matter where they are located in the world.

VoIP services come packed with innovative features that improve the productivity levels of your business. No wonder more and more businesses are switching to VoIP.

However, all things said and done, VoIP isn’t the best fit for everyone. For many businesses, landlines work just fine and cater to all their needs. Therefore, it is important to do a side-by-side analysis of the two services to determine which works better for your business.Let’s compare the two:

VoIP Vs Landlines – Comparison

Voice Over Internet Protocol (VoIP) uses your internet connection to send your calls to the receiving end. This is done via SIP Trunks that break your voice signals into tiny data packets to be transmitted over the world web.

On the other hand, a regular landline transmits your calls through thick, underground copper wires that are plugged into your telephone sets.

Compare VoIP Costs to Landline Pricing

When it comes to the pricing of the two services, they cost just about the same, depending on your usage. Maintaining a standard landline network can cost you around $15 to $30 a month. However, prices tend to spike when making long-distance calls. Moreover, landline connections for business have higher monthly costs, ranging from $25 to $60 per month.

In comparison, VoIP services often start at around a monthly $19 per user. However, VoIP services have little to no installation costs. They can integrate with your current phone systems and can also be accessed through more than one platform.With reduced setup and maintenance costs, VoIP becomes the cheaper option of the two. In addition, transitioning from a landline is also very simple, so businesses find no trouble making the switch.

Despite similar pricing, VoIP trumps landline when it comes to the service provided. VoIP solutions offer a wide range of options that allow businesses to expand their horizons without worrying about their budget.

For example, some VoIP providers, such as Vonage, offer budget-friendly plans for small businesses.For bigger organizations, the best VoIP providers offer plans that can accommodate several extensions with monthly payments per extension. This helps organizations manage their usage and pay only for what they need.In addition to this, most VoIP service providers don’t require you to sign any long-term, legally binding contracts, so you can enjoy easy month-by-month payment plans.

VoIP solutions are also great for making international calls. If your business operates globally, with clients and employees spread across the globe, communication can be very costly via regular landlines. Thankfully, with VoIP, you can enjoy calls to countries of your choice at local rates. As VoIP uses the internet to transfer all your calls, international calls are not much different from local ones. Most VoIP providers offer international calls at reduced rates on their base-fare, monthly plans, so you can connect overseas without worrying about additional charges.

Compare VoIP Features to Landline Features

There’s no arguing that the wide array of state-of-the-art features offered by most VoIP services is the prime reason why most people choose to switch from their traditional landline network to VoIP.

VoIP is an inexpensive solution for businesses that hope to improve their productivity and efficiency. There are plenty of features available, consider the needs of your business to determine which features will work best for you. Then choose a plan that includes all those features. Some of the features offered are:

Scalability:All the top Business VoIP solutions are well-equipped to deal with any kind of scaling that takes place in your company, unlike landline connections, which might require you to purchase additional equipment for your growing business.

Diverse multimedia:Where landline can only transmit voice calls, VoIP has a much diverse multimedia range, including voice, video and even email.

Collaboration:While it is possible to host collaborative conference calls through landlines, VoIP allows the options for video conferencing, screen sharing, etc. This helps businesses host board meetings with employees and even clients, virtually.

Easy setup:Even though both landline and VoIP systems are simple to set up and run, VoIP systems seamlessly integrate with existing phone systems and other communication platforms. Moreover, some business VoIPs are also compatible with CRM platforms like, Microsoft, Google, Oracle, etc.

Plenty of add-on features:Unique features like, auto-attendants, online faxing and voicemail transcriptions are offered by many VoIP providers to improve your business’s communications. Although landline does have its fair share of features, they come with hefty additional costs and are certainly not as innovative.

VoIP Disadvantages

Even though on the outlook, VoIP seems to be the better option for your business, there might be a few drawbacks of using VoIP.

VoIP relies on internet and power: As mentioned earlier, VoIP solutions run on the internet. This means that in order to maintain problem-free communication, you require a high speed internet connection. Moreover, if there’s a power breakdown of any kind, you might end up losing all connections.

This is not the case with landlines. As they are not connected to your power supply, your communication is not interrupted in the event of a connection failure.

VoIP users may have difficulty learning to use the system:Although VoIP services have a user-friendly interface, some people still might be overwhelmed by the new technology. People who are not well-versed in the language of the internet, or businesses that don’t have a tech-savvy IT personnel, might find it difficult to make the transition from their traditional ways to VoIP.

Bottom Line: VoIP Advantages Outweigh the Cons

All things considered, VoIP solutions have the edge over traditional telephones when it comes to broadening your horizons. From their affordable plans to innumerable features, VoIP solutions can help your business grow and flourish.

VoIP solutions are accommodating of all your business needs without breaking your budget. Let us help you find the best VoIP servicefor your business, with our comprehensive reviews.

If you’re facing problems getting used to the new technology or need help setting up, visit our Guides Archive and find solutions to all your VoIP related queries!

VoIP (Voice over Internet Protocol) is a telecommunication solution that uses your existing internet connection. With the widespread use of the World Wide Web in offices and homes, VoIP solutions have gained massive popularity.

More and more people are switching to VoIP for all their communication needs. But is switching over to VoIP a wise decision for you?

To help you decide, Top 5 Business VoIP has compiled a comprehensive list of the advantages of using VoIP:

Is VoIP Cheaper than What I Currently Pay?

On the surface, the monthly subscription rates of VoIP services are more or less on the same scale as traditional landlines. However, this is misleading. Digging deeper into the situation, we find out that there are many ways in which VoIP solutions help you save money over traditional landlines.

First of all, VoIP solutions handle long-distance calling better than traditional telephony. Since all calls are transmitted over the internet, local and international calls are not much different price-wise when using VoIP services.

Some VoIP service providers even have a certain number of countries included in their existing plans, so you don’t have to worry about calling international and being charged extra.

In case the country you’re trying to call is not included in your plan, the standard rate for long-distance calls per minute is just a few cents, which is still cheaper than calling international via landline.

Apart from saving money on international calls, another benefit of switching to VoIP services is the cost-effective setup. Most VoIP service providers don’t require you to install new equipment, and their services can be availed using existing phones or even desktop and mobile devices.

This means that the transition from landline to VoIP costs almost nothing. Moreover, the maintenance costs of VoIP networks are also far less than maintaining a landline connection, which requires you to purchase new headsets for every new extension in your connection.

Whereas traditional landlines only provide voice call solutions, VoIP services broaden your telecommunication horizons with features like video calling, conference calls, online faxing, and so much more. It is a one-stop solution to all your communication and information exchange needs.

With features that increase productivity levels and collaboration between employees, VoIP can save you up to $1,200 a month!

What Other Benefits Could I Get From VoIP?

Along with the monetary benefits, VoIP solutions offer a wide range of fringe benefits that make communication easy and flexible for your homes and businesses.

Easy Set Up: Setting up a VoIP network is a simple and time-saving task. As almost no extra hardware is required; your VoIP system can be up and running in the matter of a few hours.

Collaboration: VoIP networks allow you multiple extensions on one account, so if you have employees working remotely, they can access the main account via their mobile devices from wherever they are. Moreover, with features like web conferencing and video calling, you can improve internal communications and collaborations.

Scalability: All businesses grow as time progresses. VoIP solutions allow you to scale up your business from a handful of users to thousands onboard, without racking up costs. This gives you a positive outlook on the future and rewards you for your success, rather than taking away from it.

Compatibility: In the world of advanced technology, your business needs a communication solution that is compatible with most CRM platforms. VoIP can integrate with platforms like Salesforce, along with Microsoft, Google, Zendesk, etc.

Diversity: Businesses are run on a number of different multimedia platforms, such as video and email. Whereas regular landlines are only good for voice calls, VoIP offers a complete multimedia package with video, voice, and email.

How Will My Employees Take To VoIP?

Other than proving beneficial for you and your business, a VoIP connection can improve your employees’ working experience as well. A major determinant of high work morale is the ease with which employees can carry out the tasks assigned to them.

This is possible with the flexibility of VoIP solutions. From easy collaborations with other staff members to remote access to their line, the incredible features of VoIP make it popular among employees.

With VoIP, your employees have an abundance of unique features, such as easy voice transfers, auto-attendants, and voicemail transcription, which makes their job enjoyable. The interface of most VoIP services is also user-friendly, so your employees find it more than easy to get their work done. This increases job satisfaction, which in turn improves your productivity by as much as 20%.

Are there any Disadvantages of VoIP?

Nothing is perfect, and VoIPs are no exception to that rule. Even though less than 0.5% of people have complained about their VoIP services, that could still be a point of concern for some businesses, especially if most of their business dealings depend on their communication network. However, any problems with the quality of calls are usually caused by a poor internet connection. VoIP systems run on the internet, so the better the internet connection, the better the call quality.

Another downside of using VoIP services is that they require power to run. So in the rare event of a power breakdown or an internet connection failure, your entire communication system can suffer a shutdown. This can prove catastrophic for businesses. Therefore, before you decide to switch to VoIP, talk to your service providers about these issues so that you don’t have to face them in the future.

How do I Know Which VoIP is Right for Me?

Despite a couple of drawbacks, VoIP is still a better communication solution than traditional telephony for businesses and individuals alike. VoIP services are cheaper, more flexible, and a lot more diverse in their functionality, with a wide range of features and plans to choose from.

They are ideal for business usage because they allow better collaboration between staff members and improve your internal telecommunications, with features like web conferencing and call transfers at a reasonable price. VoIP is rapidly becoming the choice of many business owners, so it’s no surprise if you’re considering making the switch too.

However, with multiple options available on the market, the choice can be a bit overwhelming. Luckily, our experts have reviewed and rated the top VoIP providers for businesses and homes, so you can easily find your VoIP match.

You can also compare VoIP services on our website to get a clearer idea of which VoIP provider is right for your business needs.

Whether you own a startup, with a handful of people working for you, or you’re managing a multinational organization, there’s a VoIP solution designed for you.

VoIP offers communication solutions to companies across the U.S., satisfying their needs and improving their productivity. The cloud-based phone service offers affordable plans with great features that cater to all business requirements, irrespective of the size.

Top 5 Business VoIP highlights a few features offered by top VoIP service providers that all businesses, small or large, can benefit from:

Affordable Communication

Being a cloud-based service, VoIP uses your current internet connection to transmit your voice signals, as opposed to the traditional method of PTSN. This saves cost, especially for large organizations that have a large number of employees working for them.

More employees mean more phone lines. This can be very expensive on a landline. However, VoIP services can offer multiple extension lines in a single plan, saving you a huge sum of money. This, paired with convenient payment schedules, bring you the most affordable communication you have ever experienced!

Features to Suit Every Business Need

There’s a reason why some of the biggest organizations in the US use VoIP services for their businesses. VoIP solutions come equipped with features that not only accommodate your business’s needs, but also complement its growth!

The wide array of features can cater to all types of business needs. Whether you want to improve internal communication or want to impress your clients by being easily accessible, there’s a feature plan out there to serve your requirement. VoIP solutions offer features that cover areas like communication, mobility, scalability, compatibility and more. All these features help your business grow and flourish without any additional investments. Some of these productivity boosters include:

• Call extensions
• Online faxing
• Call forwarding
• Auto attendants
• Screen sharing
• Conference calling
• Group rings
• Music on hold
• Customizable greetings
• Voicemail to email
• Voicemail Transcriptions
• Mobile apps
• Toll-free numbers

Mobility

As the world becomes smaller thanks to globalization, businesses are becoming international. This calls for a phone service that allows mobility and is accessible from any part of the world. With features like, video conferencing and mobile apps, most VoIP service providers help you and your employees communicate from anywhere.

VoIP also allows you to use multiple platforms to access your desk phone line, so you are not bound to your desk all day. This encourages remote working and allows employees to work on-the-go.

Call transferring and forwarding can also be done across borders without any trouble. This saves time, money and energy; resulting in productivity boost. VoIP services also help you establish your business in the international market by providing you with local numbers of foreign countries to maintain a foreign clientele.

Improve Your Service

Customer loyalty no longer solely depends on the quality of your services. Clients also look for an impressive customer support service. VoIP helps improve the quality of your customer support. Being available 24×7 is not enough. You must improve the overall experience of your customer support program to satisfy your customers. VoIP solutions help you establish that by offering seamless call transfers, auto-attendants, customizable greetings and more.Make customer support an enjoyable and hassle-free experience for both your employees and customers with VoIP services. Connect your customer’s call to the right person in the shortest time possible with a simple click of the button.

VoIP services help you manage your communication by offering analytics. This allows you to keep a check on your overall performance so you can improve upon certain areas that need work.

Seamless Growth

All businesses grow. No matter where you start, there’s always a chance of growth and expansion in the future. In such scenarios, you need reliable communication networks that can scale with you.

VoIP services provide you with flexible plans that grow seamlessly with your business, without taking a toll on your budget. Most VoIP providers offer plans that can accommodate any changes your business might go through. You can choose to include add-ons to your existing plan or sign up for a new one depending on your business needs. There are also convenient payment schedules that can be customized to your business’s preferences. This saves you a lot of money that can in turn be invested back into the business to ensure further growth. Unlike other phone systems, VoIP solutions believe in rewarding you for your success; not taking away from it!

Bottom Line: VoIP is the Right Choice for Businesses

VoIP is gradually taking over the world of communication, and for all the right reasons. It is great for residential use as it caters to everyone’s individual needs. But even more so it is a remarkable technology for businesses, small and large.

With a wide range of excellent features that can be tailored to your business needs, VoIP offers flexible plans and payment schedules. It allows you to access your account from multiple platforms and make calls to and from anywhere in the world.

All VoIP solutions promote business growth and help you establish good relations with your customers. VoIP also helps your business make a mark in the global market by providing you with affordable international calling rates. You can even opt for local numbers in foreign countries to improve your communications with overseas clients and employees.

Business VoIP is an all-around winner when it comes to complementing businesses of all sizes and types so there’s no reason why it won’t be a good fit for your business.No matter what your business needs, VoIP will cater to all of them effortlessly. So switch to VoIP today and upgrade your business communication network.

If you’re considering switching to VoIP services, you can learn about the top VoIP service providers from our comprehensive reviews and compare their services and payment plans to find out which VoIP provider is a match for your business.