VoIP services offer great variety in their price plans and target markets. Some software work well for small businesses, while others are better suited to larger businesses. So what features and functions should you look for when shopping for Enterprise VoIP solutions? We’ll guide you through this.
Some might be more suitable for small businesses, while others might be better options for larger businesses. The question is, when looking for effective VoIP solutions for enterprise, which features and functions should you be on the lookout for?
Let us guide you through it.
STEP 1: CONSIDER YOUR NEEDS
Enterprise VoIP solutions have several benefits to their name. They are capable of significantly reducing business-running costs and help productivity.
A VoIP Enterprise system can provide you with some exciting add-on features that you probably did not consider for your business. But before we get into the nitty gritty of all the great advantages you can receive from a VoIP enterprise, you need to consider some important elements prior to your purchase:
The budget is perhaps the most important thing you should consider. Certain startup costs are involved when upgrading traditional landline handsets to VoIP enabled ones. There are also potential fees for number porting and setting up the software. Additionally, think about the number of current and future users of the software
Most VoIP enterprise providers offer varying price plans according to the number of users. Hence, it helps to know how many people you actually need to prepare for. On the other hand, think about the strength and security of your current connection. Since VoIP services run on the internet, you need to be confident that your connection runs seamlessly and does not compromise audio or video quality.
STEP 2: IDENTIFY THE ENTERPRISE VOIP FEATURES YOU’LL NEED
After you’ve evaluated your business needs, you should think about the features you would expect from your enterprise VoIP plan. Your options are just as varied as the number of service providers on the market.
Disclaimer: while VoIP for enterprise service can significantly slash your budget, some plans do not include certain popular features that usually come as add-on and premium packages. Remember to take note of features that come in with only standard packages and look at any extra costs. Here’s a quick list of some popular VoIP features you should look forward to:
- Voicemail to email transcription
- Auto attendant
- Call screening
- Personalized hold music
- Call recording
- Call monitoring
STEP 3: CHECK OUR RECOMMENDATIONS FOR VOIP FOR ENTERPRISE FEATURES
There are some highly attractive VoIP for enterprise solutions features that many forget to consider or do not even know about. There’s three features in particular that we recommend to anyone purchasing a VoIP enterprise solution.
Find me/follow me feature: if you tend to travel and move around a lot, the ‘find me/follow me’ feature merges your cell phone number with your office and home phone numbers. This allows you to receive calls from all three devices to each handset. You can choose which handsets will ring and which one can be used to return a missed call.
Auto attendant: This highly popular feature is basically a virtual receptionist. It can be customized to greet different callers with different messages; direct callers to different departments and more.
Messaging and transcription options: this feature gives you the option to transcribe voicemails to email. You can also send a text message on various triggers and conveniently send faxes as PDF files.
STEP 4: COMPARE ENTERPRISE VOIP PROVIDERS
We do all the heavy lifting for you here! Our list of recommended VoIP providers gives you all the details you need to make an informed, easy decision. And our comprehensive VoIP provider reviews cover every inch of what you can expect from suggested enterprise VoIP providers. We present to you a solid features listing, price and plans discussion, customer service options and much more!
STEP 5: PICK YOUR TOP PROVIDERS
Once you’ve gone through the reviews and seen a few different VoIP for enterprise providers, you’ll have a better idea of the plans and features best suited to your company’s needs.
Shortlist your favorite service providers and compare plans, prices and customer service.
We always advise contacting customer service before buying since it prevents nasty surprises, should you have an issue later on. Use the opportunity to speak to customer service representatives and confirm any hidden costs associated with the services.
All of our recommended list of VoIP providers score very highly for customer service, but it’s worth experiencing it for yourself. Different providers use different methods for contacting customer service that may not necessarily fall within your range of comfort. These options include but are not limited to:
- Local phone numbers
- Live chat
- An email address
- Training videos
FINAL WORD: WHAT YOU NEED TO KNOW ABOUT CHOOSING AN ENTERPRISE VOIP PROVIDER
Selecting a VoIP solution for enterprise doesn’t need to be a difficult or tedious process.
To make an informed and beneficial choice, all you need to do is go through our recommended enterprise VoIP providers list and read our comprehensive reviews that compare various plans, prices and customer services. Our guides offer you all the help you may need before making a decision.
Find yourself an Enterprise VoIP solution now!