When it comes to choosing the best VoIP service provider for your business, things are bound to get confusing. Fortunately, Top 5 Business VoIP has done all the research on your behalf, so you don’t have to get your hands dirty!

Below is a comparative review of Ooma and Vonage to help you analyze their services, subscription plans and pricing models so you can choose the one that suits you best.

Vonage	Ooma
Available platforms – Mac, PC, iOS, Android, Windows Free minutes per line  – Starting from 400 Minutes Money-back guarantee  – Yes Min. contract duration – 3 Months Top features – Vonage Extensions, Boomerang, 3-way calling, bandwidth saver Overall score – 4.5/5	Available platforms – Mac, PC, iOS, Android, Windows Free minutes per line – Unlimited calls to US and Canada Money-back guarantee  – No Min. contract duration – Monthly subscription with a one-time fee Top features – Free number transfer, mobile app Overall score – 3.5/5

 

Whereas Vonage has an expansive range of features, including privacy, security, collaboration and flexibility tools; Ooma is ideal for smaller businesses that are looking for hassle-free phone connections with easy setup and operations.

Moreover, while Vonage offers a 30-day free trial, Ooma doesn’t. However, it does allow you to use existing phone lines to use their service.

Vonage & Ooma Business VoIP Overview

Founded in 2004, Ooma is three years younger than Vonage that stepped into the market in 2001. So they’re a little new to the industry, offering telecommunication solutions that can accommodate up to 50 extensions per connection. As for Vonage, their system extends to businesses that require up to 100,000 extensions. So, where Ooma is great for startups; Vonage, with its spectacular functionality and customer support is the popular choice of corporate giants.

Feature	Ooma	Vonage
Call monitoring	No	Yes
Call recording	Yes	Yes
Call reporting	Yes	Yes
Caller ID	Yes	Yes
Call Transfer	Yes	Yes
Conferencing	No	Yes
Instant Messaging	Yes	Yes
Mobile Integration	Yes	Yes
Monitoring	No	Yes
Voice Mail	Yes	Yes

Vonage & Ooma Business VoIP Features

Vonage Features

Vonage is a communications network designed for large businesses. Not only can it support up to 100,000 connections per subscription but also has a wide array of services that can be categorized as tools, like privacy, which includes call screening and number blocking. Similarly, the collaborative tools of web conferencing and video calling help build internal communications and collaboration with off-grid staff members. Moreover, features like hold music, call routing and auto-attendant also help maintain the communication flow and improve customer relations.

Their mobile app is also more comprehensive than that of Ooma’s with options of call flip and voicemail to email capabilities.

Ooma Features

Ooma is a more straight-forward and simple communication solution that’s ideal for businesses that don’t require dozens of unnecessary features and calling options. The interface is user-friendly and simple, not to forget the system is compatible with existing phones so you can start using the service in a matter of minutes. Their mobile app is also efficient enough to maintain wireless connections and offer mobility.

Our Conclusion:

As stated above, Ooma is ideal for businesses that are just starting out and don’t seek to grow any time soon. However, if you require a network that can cater to more than 50 users, Vonage is the right choice for you because not only does it provide communication solutions for your large business but it’ll also offer to manage them by providing enterprise tools, like CRM integrations.

Vonage – 5/5

Ooma – 3.5/5

Vonage & Ooma Plans and Pricing

Vonage has a base-fare plan that starts at $9.99 and comes with a 30-day money-back guarantee, so long as you don’t exceed the 250-minutes allocation. Their highest or “Advanced” plan costs around $40 monthly per user, which includes the best features the service provider has to offer.

As for the uncomplicated Ooma, they have a single monthly plan that costs $19.95 per user and comes with a one-time installation and hardware charge of $249.

Vonage Pricing and Plans

• Mobile: $19.99 per month per user
• Premium: $29.99 per month per user
• Advanced : $39.99 per month per user

Ooma Pricing and Plans

• $19.95 per month per user

Our Conclusion:

With their 30-day money-back guarantee and comprehensive plans that can accommodate up to 100,000 user connections; Vonage takes the cake here.

Vonage – 4.5/5

Ooma – 3.5/5

Vonage and Ooma Ease of Use and Setup

Setting up with Vonage is as easy as it can be. There’s no installation fee; all you have to do is plug in the free-of-charge Vonage Box, sent to you by your provider, into your internet router and then to the AC outlet to set up your Vonage network. The Vonage app can also be downloaded with similar ease on both iOS and Android platforms. In fact, you might be able to use your existing phones as well; just check with your providers for compatibility.

On the other hand, Ooma lets you use your existing phones seamlessly without any hassle, which allows you to set up and go within minutes. The mobile app also offers integrations with the main line so you can collaborate with team members without worrying about additional hardware.

Our Conclusion:

Ooma takes the lead here, with their uncomplicated setup configuration and compatibility with existing phones.

Vonage – 4/5

Ooma – 4.5/5

Vonage Customer Support

• Phone – 1-732-944-0000
  • Available:
    • Monday to Friday 9am-12am ET
    • Saturday 9am-8:30pm ET
    • Sunday Closed
  • Email – Email form
  • Live chat – Yes; available 24/7
  • Comprehensive FAQ

Ooma Customer Support

• Phone – 888-711-6662, 24/7
• Email – customeradvocate@ooma.com, sales@oomacare.com
• Live chat – 24/7
• Comprehensive FAQ

Our Conclusion:

Although both VoIP providers offer comprehensive FAQ sections and 24/7 customer support; Ooma has a slight edge over Vonage with their 24/7 phone line along with live chat.

Vonage – 4.5/5

Ooma – 5/5

The Bottom Line on Vonage and Ooma

Our Conclusion:

There wasn’t must contest, Vonage with its unique features, comprehensive payment plans and scalable options won fair and square. However, if you want to start small and aren’t looking for anything extraordinary, Ooma will suffice.

No matter which VoIP service provider you choose, we’re here to help you with the installation process and to guide you through their services. Just visit our Guides Archive if you need any help or read our comprehensive reviews of the top VoIP providers on the market to find your true match!

Vonage – 4.5/5

Ooma – 4/5