If you’re having trouble deciding between two VoIP service providers for your business, let Top 5 Business VoIP help you settle that debate. Below is a comparative review of Vonage and Nextiva’s VoIP service platforms so you can analyze them side-by-side to choose the best solution for your business.

The award winning choice of small businesses, Vonage is the most popular VoIP service provider on the market. With pricing plans that can accommodate businesses as small as a one-person organization to giant corporations that have up to 100,000 people on board; Vonage can cater to all types of business communication needs. The service prides itself on reliable and scalable solutions, which are available for on-premise, hosted and hybrid systems.

Vonage	Nextiva
Available platforms Mac, PC, iOS, Android, Windows Free minutes per line  – Starting from 400 Minutes Money back guarantee  – Yes Min. contract duration – 3 Months Top features – Vonage Extensions, Boomerang, 3 way calling, bandwidth saver Overall score – 4.5/5	Available platforms – Mac, PC, iOS, Android, Windows Free minutes per line  – Unlimited Money back guarantee  – Yes Min. contract duration – Month-to-month Top features – Auto Attendant, Busy Lamp Field, Call Centers, Call Groups, Call Forwarding, Call Recording, Greetings, Nextiva Anywhere, Meet Me Conferencing, Simultaneous Ring, Remote Office Overall score – 3.5/5

On the other hand, Nextiva can be a little overwhelming with its setup, as it features too many complicated procedures. So if you don’t have an expansive IT team on board, it’s not the best option for you.

Vonage & Nextiva Business VoIP Overview

New to the VoIP service market, Nextiva lacks what Vonage has in terms of experience. Vonage has a better understanding of how VoIP solutions are implemented in businesses of all sizes. Nextiva, on the other hand, can only cater to smaller businesses, as its services aren’t as far-sighted as Vonage’s.

Feature	Nextiva	Vonage
Call monitoring	Yes	Yes
Call recording	Yes	Yes
Call reporting	Yes	Yes
Caller ID	Yes	Yes
Call Transfer	Yes	Yes
Conferencing	Yes	Yes
Instant Messaging	Yes	Yes
Mobile Integration	Yes	Yes
Monitoring	Yes	Yes
Voice Mail	Yes	Yes

Vonage & Nextiva Business VoIP Features

Vonage Features

You probably can’t think of a VoIP feature that Vonage doesn’t offer. From collaboration tools, like conference bridging, file sharing, online meetings and web conferencing, to the helpful automated receptionist tools of call routing, call services, Visual voicemail and shared line appearance, Vonage has it all!

Nextiva Features

When it comes to unique VoIP features, Nextiva is also quite expansive. From calling options, like call forwarding, which can help you take your communications with you, to the innovative NextOS portal that helps you regulate your communications in one place, Nextiva’s calling features are wholesome if a bit technically challenging.

Our Conclusion:

With three different plans that resonate with different types of businesses, Vonage gives more variety to its customers to choose from. On the other hand, Nextiva urges its customers to build a plan for themselves, that will be ideal for their needs and preferences. While both VoIP service providers offer a wide range of useful features; Vonage is the easier and more pronounced VoIP service which helps first timers get started with their cloud-based communications.

Vonage – 5/5

Nextiva – 3/5

Vonage & Nextiva Plans and Pricing

Although Vonage’s base-fare plan starts at $9.99, it’s not suitable for business needs. Appropriate plans for business start at $19.99 per month. All of these have a 30-day money back guarantee which helps you examine the service before you sign up for it. Nextiva also provides the free 30-day trial period, with its business plan starting at $19.95.

Vonage Pricing and Plans

• Mobile: $19.99 per month per user
• Premium: $29.99 per month per user
• Advanced : $39.99 per month per user

Nextiva Pricing and Plans

• Office Pro: $19.95 per month per user
• Office Pro Plus: $20.95 per month per user
• Office Enterprise: $27.95 per month per user

Our Conclusion:

The pricing of Nextiva is better and more affordable than Vonage’s, with their most expensive plans falling under $30 a month. Even though the calling features and solutions are more or less the same, and Vonage has the upper hand in customer support, and is more cost-efficient, the initial pricing models of Nextiva can attract businesses that are operating under a budget.

Vonage – 4/5

Nextiva – 5/5

Vonage and Nextiva Ease of Use and Setup

With free of cost installation, and a Vonage box sent to you free of charge, Vonage makes your VoIP setup seamless and hassle-free. All you need to do is plug in the Vonage Box into your Internet router and voila! The Vonage app is also extremely simple to download and is available for both iOS and Android platforms, so no matter which plan you sign up for, your system could be set up and running in a couple of hours.

Nextiva falls a bit short here due to its extensively customizable options. The liberty to design your own plan might sound amazing, but having to set up all the features and options from scratch can be time-consuming and down-right frustrating. You will also need to manually add every single employee to the network, which can be quite complicated.

Our Conclusion:

While Nextiva offers ultimate customization with its features, it makes it difficult to set up and use. This is why we prefer Vonage as its interface is a lot more user-friendly.

Vonage – 5/5

Nextiva – 3/5

Vonage Customer Support

• Phone – 1-(732)-944-0000
  • Available:
    • Monday to Friday 9am-12am ET
    • Saturday 9am-8:30pm ET
    • Sunday Closed
  • Email – Email form
  • Live chat – Yes – available 24/7
  • Comprehensive FAQ

Nextiva Customer Support

• Phone – (800) 285 7995
• Email – online form or office@nextiva.com
• Live chat – Monday to Friday 5am to 6pm; Saturday to Sunday 6am to 6pm (AZ Time Zone)

Our Conclusion:

Vonage, with its 24/7 customer support program, takes the lead here.

Vonage – 5/5

Nextiva – 3/5

The Bottom Line on Vonage and Nextiva

Vonage is one of the leading VoIP service providers on the market, along with being the most popular choice. With its professional-grade calling features, Vonage can serve communication solutions to all types of businesses. In comparison, Nextiva offers features and plans that are very customizable, but these could be complicated for first-time users. Therefore, our final vote will go to Vonage:

Vonage – 5/5

Nextiva – 3.5/5

You can compare Vonage with other VoIP service providers as well to get a clearer picture and visit our Guides Archive, if you need any assistance operating them.