If you’re thinking about switching to VoIP solutions for your business communications, it’s possible you’re stuck in a rut about which VoIP service provider to choose. Worry no more! Top 5 Business VoIP has compiled comprehensive comparative reviews of the best VoIP providers on the market.

Below, we compare Vonage and Mitel to help you find out the best VoIP provider for your business:

Both Vonage and Mitel have a money-back guarantee and offer excellent mobility. However, while Vonage is the ideal VoIP connection for giant organizations, Mitel works for smaller businesses with their simpler and less-complicated interface.

Vonage	Mitel
Available platforms – Mac, PC, iOS, Android, Windows Free minutes per line  – From 400 Minutes Money-back guarantee  – Yes Min. contract duration – 3 Months Top features – Vonage Extensions, Boomerang, 3 way calling, bandwidth saver Overall score – 5/5	Available platforms – Mac, PC, iOS, Android, Windows Free minutes per line  – From 200 minutes Money-back guarantee  – Yes – anytime Min. contract duration – Unclear Top features – conference center features, powerful mobile app Overall score – 4/5

Vonage & Mitel Overview

Founded in 1973, Mitel has been in the business since its conception; so the service provider knows its way around. Compared to this, Vonage is relatively new, as it entered the market in 2001. However, what it lacks in experience; Vonage makes up in expertise.

Widget feature:

Feature	Vonage	Mitel
Call monitoring	Yes	Yes
Call recording	Yes	Yes
Call reporting	Yes	Yes
Caller ID	Yes	Yes
Call Transfer	Yes	Yes
Conferencing	Yes	Yes
Instant Messaging	Yes	Yes
Mobile Integration	Yes	Yes
Monitoring	Yes	Yes
Voice Mail	Yes	Yes

Vonage & Mitel Features

The unique features that each VoIP provider has to offer are what really give them an edge over their competition—both Vonage and Mitel have some excellent features for you to look out for. Vonage is very comprehensive and professional with its features and services as they’re divided in multiple categories, like collaboration tools and privacy tools. One of its best features is the Extension App that allows you to attend/make two calls at a time!

Mitel excels at contact center functionality with features, like customer callbacks, universal queuing and enterprise resource matching.

Vonage Features

Vonage has a wide array of features that range from privacy tools of call screening, caller ID and the ‘Do Not Disturb’ option; to collaborating options of web conferencing, video chat and call log sharing. Their features also help you maintain healthy customer relations with options, like hold music, toll-free numbers, and virtual receptionist.

What’s more is that Vonage is also incredible with mobility and scalability. The Vonage mobile app allows you to work remotely and its scalable options allow for seamless growth in your business, which is always welcome!

Mitel Features

Although not as expansive as Vonage’s feature range; Mitel can hold its own with its few, but helpful features of virtual receptionist, call screening, call blocking, etc. It also offers voicemail to email options and allows for remote connections with staff members on the move.

Moreover, its contact center functionality stands shoulder-to-shoulder with Vonage and allows for professional and enterprise grade resource matching and customer callbacks.

Our Conclusion:

Vonage clearly wins this round because of the wide variety of features it has to offer. However, as a small business, you might not need them all so Mitel’s small but functional set of features might work out for you just as well.

Vonage – 5/5

Mitel – 4/5

Vonage & Mitel Plans and Pricing

Vonage Pricing and Plans

Vonage has a base-fare plan that starts at around $9.99 per month. However, it’s more suitable more residential uses and business plans usually start around $19.99 per month and can go up to $39.99 per month, depending on your usage and number of extensions needed.

Mitel Pricing and Plans

Like Vonage; Mitel also offers varied plans which range from Flex, Connect, and Clearspan. While these plans can cater to different business sizes and requirements, with Clearspan accommodating up to 100,000 users; their pricing is vague and unclear. This means you’ll have to contact their service representative to find out the total cost of your plan before signing up for it.

Our Conclusion:

Although the plan diversity of Mitel is remarkable, but because they’re not up-front about their costs and charges, it gives Vonage the lead in the game.

Vonage – 4/5

Mitel – 3/5

Vonage and Mitel Ease of Use and Setup

Since Mitel operates completely via the Cloud, the company usually supplies users with IP phones for the setup. Just make sure you have a strong internet connection. For on-premise networks—also offered by Mitel—the installation is a little more complicated and intricate.

Vonage just sends you a free of charge Vonage Box that needs to be plugged into your internet router and an AC outlet to get started.

Both providers have a functional mobile app that can be downloaded via both, iOS and Android platforms.

Our Conclusion:

Although both VoIP providers have easy installations; Mitel might have certain pre-requisites that Vonage don’t; making Vonage a slightly better option.

Vonage – 5/5

Mitel – 4/5

Vonage Customer Support

• Phone – 1-732-944-0000
  • Available:
    • Monday to Friday 9am-12am ET
    • Saturday 9am-8:30pm ET
    • Sunday Closed
  • Email – Email form
  • Live chat – Yes – available 24/7
  • Comprehensive FAQ

Mitel Customer Support

. Phone – (844) 319-5912

• Email – address(es) Contact form via website
• Live chat – not available

Our Conclusion:

Vonage takes this round with its 24/7 live chart customer support system.

Vonage – 5/5

Mitel – 3/5

The Bottom Line on Vonage and Mitel

Although Mitel is great for small businesses, their unclear policies and slightly inadequate customer support program loses them the battle against Vonage, which offers 24/7 customer support via live chat and a number of enterprise level features that can help your business grow and prosper.

Therefore our recommendation would be Vonage. However, if you’d still like to review more VoIP providers or compare Vonage with other VoIP providers; we’ve got you covered!

Vonage – 4.5/5

Mitel – 3.5/5