Deciding between two of the top VoIP service providers on the market can be challenging. But Top 5 Business VoIP has made the task easy for you. With a comparative review of Vonage and Grasshopper, we’ll help you choose the best VoIP service provider for your business communication needs.

A popular name in the world of VoIP solutions, Grasshopper comes with a straightforward pricing and payment model that suits businesses of various sizes. However, it doesn’t feature international calling; so for businesses operating worldwide, it’s perhaps not the best option. Vonage on the other hand, not only offers long-distance calling, but is also the popular choice, with its unique features holding up its name for flexibility, reliability and cost-efficiency.

Vonage	Grasshopper
Available platforms  Mac, PC, iOS, Android, Windows Free minutes per line  – Starting from 400 Minutes Money back guarantee  – Yes Min. contract duration – 3 Months Top features – Vonage Extensions, Boomerang, 3 way calling, bandwidth saver Overall score – 4.5/5	Available platforms – Mac, PC, iOS, Android, Windows Free minutes per line  – Unlimited Money back guarantee  – Yes Min. contract duration – Monthly Top features – Toll-free numbers, custom main greeting, extensions, unlimited call handling, conference calling, call forwarding, voicemail and fax to email, call routing extensions Overall score – 4/5

Vonage & Grasshopper Business VoIP Overview

Both the VoIP providers entered the VoIP market around the same time; with Grasshopper being founded in 2003 following Vonage that was established in 2001. However, how they go about providing communications solutions for businesses is quite different.

While Grasshopper follows a simple interface satisfying more than 3,000 small businesses, Vonage employs enterprise-grade widgets to provide communications for giant corporations with more than 100,000 users. Both VoIP providers have a wide range of features, but Vonage wins fair and square, with more than 40 up its sleeves!

Feature	Grasshopper	Vonage
Call monitoring	No	Yes
Call recording	Yes	Yes
Call reporting	Yes	Yes
Caller ID	Yes	Yes
Call Transfer	Yes	Yes
Conferencing	No	Yes
Instant Messaging	Yes	Yes
Mobile Integration	Yes	Yes
Monitoring	No	Yes
Voice Mail	Yes	Yes

Vonage & Grasshopper Business VoIP Features

Vonage Features

As mentioned above, Vonage takes the cake when it comes to VoIP features for businesses. With more than 40 amazing features, divided into different categories of collaboration, communications and security, Vonage is the one-stop shop for all your business related needs. The features range from voicemail to email capabilities to web conferencing and are available in increasing amounts with the three business plans offered.

Grasshopper Features

Grasshopper is available on mobile devices via mobile and desktop apps and features a reasonable number of features for small businesses. You’re allowed to receive voicemail transcription via email and make use of options, like call reporting, call forwarding, call transfers and handling.

Our Conclusion:

Even though Grasshopper offers practical features, it can’t hold up to the professional grade wide range available on Vonage. Vonage supports CRM integration and allows international calling and therefore, wins this round!

Vonage – 5/5

Grasshopper – 3/5

Vonage & Grasshopper Plans and Pricing

Although Vonage’s base-fare plan starts as low as at $9.99, it’s not sufficient for business communication needs. The standard business plans start around $19.99. However, every plan comes with a 30-day money back guarantee so you can examine the plan before signing up for it. The 30-day free trial is available with Grasshopper as well. But the pricing models are a bit different. Starting with the one-person connection in the Solo plan, it also has a Partner and a Small Business plan that can hold up to 3 and 5 extensions, respectively.

Vonage Pricing and Plans

• Mobile: $19.99 per month per user
• Premium: $29.99 per month per user
• Advanced : $39.99 per month per user

Grasshopper Pricing and Plans

• Solo: $29.95 per month
• Partner: $49.99 per month
• Small Business: $89.00 per month

Our Conclusion:

For a small family owned business, Grasshopper can provide adequate communications solutions, for anything bigger than that, you might want to look into one of the plans offered by Vonage because not only are they more comprehensive, but given its functionality, they can actually help you save more money than Grasshopper!

Vonage – 4.5/5

Grasshopper – 3/5

Vonage and Grasshopper Ease of Use and Setup

Vonage prides itself on its user-friendly interface and easy installation. All you need is to plug in the free of charge Vonage Box sent to you, into your system and IP phones. Then just download the Vonage app to start making calls via the internet!

Ease of use and setup is also available with Grasshopper, which can be installed in just 4 simple steps:

• Choose a plan and number
• Download the necessary apps
• Customize the settings to your preferences
• Call away!

Our Conclusion:

Surprisingly enough, Grasshopper wins this round with its four step installation.

Vonage – 4/5

Grasshopper – 5/5

Vonage Customer Support

• Phone – 1-732-944-0000
  • Available:
    • Monday to Friday 9am-12am ET
    • Saturday 9am-8:30pm ET
    • Sunday Closed
  • Email – Yes
  • Live chat – Yes – available 24/7
  • Comprehensive FAQ

Grasshopper Customer Support

• Phone – 800-820-8210 (Toll free); 617-395-5700 (Direct)
• Email – Yes
• Live chat – 24/7
• Helpful FAQ section

Our Conclusion:

Both VoIP providers have a 24/7 customer support program that’s available via live chat, email and phone. Not to mention, they each have comprehensive FAQ divisions on their websites, so we can’t pick a favorite here!

Vonage – 4.5/5

Grasshopper – 4.5/5

The Bottom Line on Vonage and Grasshopper

With more than 40 features to offer, along with third party integration capabilities and international calling under the belt, Vonage is way ahead of Grasshopper in providing adept communication solutions for businesses. However, if you’re a small business, just making a start in the market, Grasshopper will suffice for your business communications needs, as it holds its own when it comes to providing quality customer support. So choose wisely!

Vonage – 4.5/5

Grasshopper – 3.5/5

You can compare these two with other VoIP service providers as well to get a clearer picture and read individual reviews for them on our website as well.