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RingCentral vs Ooma Review

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28 May 2018

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Can’t choose between two of the best VoIP providers for your business? Top 5 Business VoIP has got you covered!

Our comparative review of RingCentral and Ooma will help you analyze their features, pricing models, and customer support programs to make the decision easy for you:

RingCentral Ooma
Available platforms – Checkbox – Mac, PC, iOS, Android, Windows

Free minutes per line  – 100 – 10,000 minutes

Money back guarantee  – Yes

Min. contract duration – Month-to-month

Top features – Easily scalable, free trial, and 30-day money back guarantee

Overall score – 5/5

Available platforms – Checkbox – Mac, PC, iOS, Android, Windows

Free minutes per line – Unlimited calls to US and Canada

Money back guarantee  – No

Min. contract duration – Monthly subscription with a one-time fee

Top features – Free number transfer, mobile app

Overall score – 4/5

RingCentral & Ooma Business VoIP Overview

Founded in 1999, RingCentral has been in the VoIP industry for two decades now. This makes them an expert on providing scalable VoIP solutions to businesses of all shapes and sizes. They can accommodate unlimited users and provide both local and international numbers along with various other unique calling features

Ooma is relatively new to the VoIP world, having been founded in 2004. However, it excels at what it does with its subscription-based service plans that are ideal for small to medium-sized businesses (allowing up to 49 users).

RingCentral Widget Features

  1. 30-day money back guarantee
  2. Hosted PBX service
  3. Unlimited phone calls
  4. Mobile apps for iOS and Android
  5. Glip for team collaboration
  6. Voicemail greetings
  7. Integrates with Box, Microsoft, Google, Salesforce, and more
  8. Internet fax
  9. Integrates with your current phone
  10. Local, international, and toll-free numbers

Ooma Widget Features

  1. Integrates with your current phone
  2. Free number transfer
  3. Extension dialing
  4. Virtual receptionist
  5. Free mobile app
  6. Wireless phone in an office
  7. Low international rates
  8. Extensive dialing
  9. Call log
  10. Call transfer

RingCentral & Ooma Business VoIP Features

RingCentral Features

When it comes to features, RingCentral has got it all! With communication tools that not only provide seamless connections but also incredible collaboration features with team members, RingCentral’s cloud network can enhance your overall telecommunications experience immensely.

You can also manage your communications network without hassle, thanks to call forwarding and call recording features. Moreover, it provides 3rd party collaborations with CRM platforms, such as, Microsoft, Google, etc.

Ooma Features

Ooma, on the other hand, comes loaded with features that are ideal for businesses that don’t require more than 50 extensions per connection. It supports mobility with a comprehensive mobile app and its compatibility with your current phone sets makes installation easy and cheap.

Our Conclusion:

If you’re a small business, that doesn’t require versatility from your communication system, Ooma is an ideal choice for your business to keep it straight-forward and simple. However, if you want value for money and a VoIP network that can benefit your business with its business grade tools, RingCentral is your best bet.

RingCentral – 5/5

Ooma – 4.5/5

RingCentral & Ooma Plans and Pricing

With their Essential plan starting at $19.99 per month per user, the advanced RingCentral helps your business save money on frequent maintenance or technology upgrades. It also comes with a 15-day free trial policy, so you can try the service before you commit to it.

RingCentral Pricing and Plans

  • Essentials from $19.99 monthly per user
  • Standard from $24.99 monthly per user
  • Premium from $34.99 monthly per user
  • Ultimate from $49.99 monthly per user
  • Enterprise plan available for larger businesses

Ooma Pricing and Plans

Ooma has a standard plan that starts at $19.95 per month per user and an initial hardware installation fee of $249.99, you can enjoy problem and contract-free communications anytime. However, even though the service promises unlimited calling, you might have to pay taxes as per state regulations.

Our Conclusion:

Even though both VoIP providers offer inexpensive calling solutions, RingCentral takes the lead with its 15-day trial and 30-day money back guarantee. And although it is the pricier of the two, its unique features make up for it.

As a small business, if you can do without such features and would rather save money, you can go for Ooma.

RingCentral – 5/5

Ooma – 4/5

RingCentral and Ooma Ease of Use and Setup

You don’t need an IT expert to set up your RingCentral account. The VoIP service can integrate with 3rd party networks seamlessly, allowing for a quick setup. It works on both iOS and Android platforms via mobile apps that can be downloaded at any time.

The service allows you to keep your existing phone number or opt for new ones. Even though the transition from traditional telephony can be a challenge, they’re quick to respond customer support program will see you through any problems you might face.

Especially tailored for small businesses, Ooma allows for quick hassle-free setup and installation. It’s compatible with your current phone sets so the installation takes less than a couple of hours. Once your system is up and running, you can access your account from the mobile map that’s available on both iOS and Android platforms.

Our Conclusion:

While Ooma comes with a fairly simple setup wizard, RingCentral offers a magnitude of features to complement your business. So, to sum it up: this one’s a tie!

RingCentral – 4/5

Ooma – 4/5

RingCentral Customer Support

  • Phone – (877) 774-2015, 24/7
  • Email – Online contact form
  • Live chat – 24/7

Ooma Customer Support

  • Phone – 888-711-6662, 24/7
  • Email – customeradvocate@ooma.com, sales@oomacare.com
  • Live chat – 24/7
  • Comprehensive FAQ

Our Conclusion:

Whether it’s RingCentral or Ooma, both VoIP providers have an incredible 24/7 customer support program that is available via live chat, email and phone; as per your preference.

RingCentral – 5/5

Ooma – 5/5

The Bottom Line on RingCentral and Ooma

Our Conclusion:

RingCentral is our most recommended VoIP provider because not only does it have a comprehensive variety of pricing plans and communications features, but it also provides excellent customer support for those who might need assistance using VoIP for the first time.

However, if you’re a small business that doesn’t plan on growing anytime soon, Ooma’s reasonable and straight-forward calling plans can benefit you.

No matter which VoIP provider you choose, we’re here to help you with the process with our Guides and Reviews so you never get lost on your way to success!

RingCentral – 5/5

Ooma – 4/5

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