How Business VoIP can enhance the Productivity of Your Mobile Staff

According to forecasts from the International Data Corporation (IDC), the number of mobile workers is set to exceed 105 million by 2020. This makes up more than 72% of the country’s workforce. The key factors behind this growth include the omnipresence of smartphone and tablets and the rising acceptance of BYOD (Bring Your Own Device) programs in companies and organizations.

This is not surprising for business executives as mobility plays a vital role in modern SMEs. And with the emergence and evolution of communication technologies such as VoIP, companies are better equipped than ever to provide support to their mobile employees so they can remain productive on-the-go.

Over the course of this blog, we’ll take a look at some business VoIP features that can enhance the productivity of your mobile staff.

Mobile Applications

Most VoIP providers today offer free mobile applications through which users can easily access their business phone service from their mobile device. These apps have been a revelation for on-the-go employees that don’t have access to their work phone or computers. Thanks to such apps, mobile employees can make calls; check out their call logs and even their voicemail.

Voicemail to Email

Thanks to this highly convenient feature, users can now access their voicemail through their email without having to call their voicemail box. With Voicemail to email, if someone leaves a voice message on your number, it will be sent to your email, along with a notification, in the form of an audio file. Some VoIP providers even offer the feature of transcribing the voicemail for easy reading.

“Find Me/Follow Me”

Workers who spend a lot of office hours away from their desk often miss important phone calls. Thanks to the find me/follow me feature, mobile employees can stay connected to their phones at all times regardless of where they are. The feature essentially forwards incoming calls to a series of numbers in a sequential manner until the call is answered.

Listen, Whisper and Barge

Another VoIP tool that has empowered roaming employees is the “Listen, Whisper and Barge” feature. With ‘Listen’, you can overhear phone conversations between your employees and clients without either party knowing. ‘Whisper’ allows you to talk to your representative without the client or other party on the call knowing. ‘Barge’ is appropriately named as it lets you join in a telephonic conversation between two parties.

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