Giant Organizations Using VoIP for Their Communications

corporate blue glass buildings

Not too long ago, when the world hadn’t formally been introduced to the innovative technology of VoIP (Voice over Internet Protocol), hardly 10% of the global internet traffic could be credited to VoIP services.

And now, 15 years later, there are over one billion VoIP users worldwide and if forecasts are to be believed the VoIP industry would soon be worth a whopping $137 billion!

The rapid popularity of VoIP is a testament to how incredible the service is and how it has helped businesses grow and flourish. The technology comes with an expansive range of unique features that don’t just offer successful a communication solution, but they also support businesses exceed their own expectations!

That’s why the following giant organizations trust VoIP services to take their businesses on the path of success:

Uber

As the world’s biggest ride-hailing app, Uber has a huge global customer base. After being introduced as a concept in 2009 and launched the subsequent year, Uber quickly upset the taxi market around the world and pretty much monopolized the industry, due to its great and innovative service. However, upon market research the company found out that its customers and ride captains, both will benefit greatly from a VoIP connection. That’s why, in 2018, Uber introduced VoIP messaging and calling into its interface.

Now, users of the app can connect with each other without having to share their personal contact information or switching from the app to the mobile call option to make the call.

As a result, Uber wasn’t just able to make their service more comprehensive than before, but it was also able to improve their customer satisfaction ratings.

girl using cellphone

Burger King

Another multinational corporate giant that enjoys VoIP services is the fast food chain, Burger King. In fact, Burger King is one corporation that took a shot on VoIP when no one else would bet on it. The corporation switched to VoIP from traditional telephony in 2004 and immediately saw a 35% reduction in their costs! Although the switch was initially made just in the Canadian division, the positive effects of the service caught on pretty quickly and soon Burger King designed an on-premise VoIP network for their internal telecommunications at their headquarters in Miami for over 900 employees.

Burger King

However, soon after the company realized that they couldn’t maintain an on-premise VoIP network because of how rapidly their organization was growing, courtesy of VoIP service, in 2013 the company decided to team up with Nextiva, a well-known VoIP service provider, to handle their VoIP communications.

AllState Insurance

In the insurance industry, communication is the key. You need proper, detailed and healthy relations with your customers; the management at AllState Insurance understands this, and that’s why they stay connected with their clients via a VoIP network that ensures communications remain seamless and cost-effective. While some AllState agencies use 8×8 VoIP, others depend on services like Aptela for efficient PBX functionality.

VoIP helps insurances agencies cap on costs by providing features like auto-attendants, mobility, call forwarding and transferring along with helping raise profits by improving customer relations and business productivity with enhanced telecommunication solutions.

While there isn’t a unified VoIP service provider for AllState Insurance, the company still trusts the technology of VoIP over conventional landline to carry out their communications.

telephones

Bank of America

In 2005, Bank of America collaborated with Electronic Data Systems to introduce almost 200,000 IP phones into the bank’s system pertaining to US internal operations. This plan was successfully powered by Cisco that not only enabled the bank to maintain its communications over IP phones but also introduced over 2000 wireless into the system to promote mobility.

Later in 2010, Bank of America partnered with Cisco again to establish comprehensive telecommunication solutions and management. By the year’s end, the VoIP network was implemented across the organization that saved BoA time and money through portable calling platforms. This way the bank now generates more revenue than it could ever have with traditional phones, which don’t support communications on-the-go.

The Government of the United States

VoIP has made such a positive impact on businesses that in 2007, even the White House agreed to incorporate VoIP communication solutions into their system. Although since it’s an intensely secretive prospect, the Defense Information Technology Contracting Organization, sought after a VoIP service provider that offered highly reliable but also highly secured communication solutions. That’s why they signed an exclusive contract with Cisco to avail IP communications for the government officials, especially for those who are on-the-go.

With VoIP government officials are able to keep in touch with each other, locally and internationally with more ease than conventional landline and can afford to do it at a lower price too!

To date, the Government of the US still uses VoIP for their telecommunications because the service is safe, fast and efficient.

In Conclusion

These are just a few of the several giant organizations that depend on VoIP services for all of their important as well as day-to-day communications needs.

The prime reason why all of these huge companies depend on VoIP networks for their communications is that VoIP is just a smart choice. It’s the designated landline alternative that has helped businesses and individuals, alike achieve their goals while staying connected with the world.

From scalability to portability; from traditional calling features, like voicemail and call transferring to innovative services like online fax and security alert systems, VoIP has completely revamped the way information technology was perceived and shared. That’s why, if you’re also considering signing up for a VoIP service provider for your personal or professional use, you’re making the smart choice.

However, since there are so many top VoIP service providers on the market, it can be difficult for people to maneuver their way through the options to find the one VoIP solution that’s perfect for them.

That’s why the experts at Top5 Business VoIP have compiled a list of the best VoIP service providers so that you can review and compare them against each other to find the one that suits your needs!